The owner of the wonton shop beat people and the bad reviews soared, and the truth investigation and public opinion analysis
The arrogant attitude of the owner makes the customers very unhappy.
Recently, at a wonton restaurant in Changzhou, Jiangsu, the owner's arrogant attitude has attracted much attention. A customer who added some spices to the restaurant was beaten and scolded by the owner. After this incident was exposed, not only consumers, but even the people who eat melons were scolded, and the evaluations in the comment area skyrocketed. The service attitude and operational problems of this wonton restaurant have caused many people to discuss how to protect the rights of customers.
For this accident, it is worth thinking about that as a restaurant, when doing business, we must always put the customer first, and do not escalate some trivial things into big things such as fights. The purpose of the restaurant is to bring delicious food and comfortable dining conditions to guests, and only by making guests feel satisfied, can they achieve long-term business and gain a good reputation. And the boss's arrogant behavior will undoubtedly have a devastating impact on them, and all they have to do is leave the industry in disgrace.
The guest was serving the food to the guest, which made him very unhappy.
The video shows a young man dressed in pink who puts spices in a tortellini restaurant. Although it didn't attract the attention of any guests, the incident made the owner angry. It's incredible. There is nothing wrong with the spice itself, it is just a matter of personal preference. As a business, we must fully consider the requirements and preferences of consumers, and avoid unwarranted criticism and violence. Putting spices is just a small thing, and it was beaten for no reason. Such a practice not only violates the fundamental ethics of the enterprise, but also violates the law. While guests enjoy the food, they should also understand and respect their choices.
After the news broke, it was strongly resisted by netizens.
As soon as this video came out, it quickly caused an uproar among netizens. They accused the owner of the rudeness and said they would never come to the dumpling shop again. What's even more surprising is that many people ran to the comment section because they were very dissatisfied with the attitude of the store manager, and they all said that they would like to change stores instead of eating here. This is undoubtedly a big blow to the catering industry.
In the information society, we cannot ignore the voices and opinions of our customers. Customer satisfaction and brand image crisis are the key to the survival and development of enterprises. In particular, the development of the food service industry is closely related to consumer satisfaction. In the fierce market competition, good reputation, good reputation, and good reputation play an irreplaceable role. If the customer is not satisfied, it will cause the customer's loss and even the bankruptcy of the company.
The boss's answer caused more controversy.
Although there are replies from the store in the comment section, this kind of reply is really infuriating. In response to netizens' messages, some inappropriate and provocative expressions and words clearly showed disrespect to consumers and a lack of attention to the incident.
The reaction of the businessmen undoubtedly intensified the controversy. As a responsible and professional businessman, when encountering problems, you must remain calm, sincerely apologize to customers, and handle them properly. Don't run away and try to hide the truth. This reaction will only ignite more anger and resentment, and it will also seriously affect the reputation of the company. Whether in the Internet society or in the real society, the credit and reputation of enterprises are priceless.
Conclusion: The case of the main owner of this wonton shop has attracted the attention and heated discussions of all walks of life. From the customer's point of view, we want to create a friendly, respectful, and high-quality shopping atmosphere;From the standpoint of merchants, operators are required to have high business ethics and high-quality services, so as to gain the reputation and loyalty of consumers. He believes that the more troublesome this matter becomes, the owner of this small wonton shop will inevitably face more social pressure and possible legal responsibility. I also hope that the relevant authorities will take note of this problem, intensify supervision over business operators, protect their legitimate rights, and maintain good social order. We also hope that when encountering such situations, we can treat them rationally and calmly, and protect our legitimate rights and interests through legal means.