Around the New Year, it is a time for people to stock up on food, use, and prepare new clothes, especially if there are children at home. In addition to what you want to use, you also need to prepare gifts from relatives, there are many things you need to buy, and there are naturally more users who shop online, so can you outsource customer service during the New Year and New Year after Tmall**?
Let's take a look at the problems that will be encountered after the New Year:
1. It is difficult to recruit personnel.
In fact, for customer service recruitment, professional customer service is actually very competitive, and the professional intensity of customer service is not high, requiring store owners to spend energy on training and management.
2. The cost of self-employed personnel is large.
Many ** are distributed in first- and second-tier cities, and the labor expenditure in first- and second-tier cities is relatively large, considering that personnel salaries, benefits, subsidies, insurance, etc. are a large amount of expenditure.
3. The annual leave is approaching, and there are many customer service resignations.
The operation manager of Mengmengke outsourcing customer service company once said that customer service is an industry with a low threshold and no need for technical content, and many customer service may choose this industry for transition, or it may be for a springboard, so every Chinese New Year is the time when the customer service turnover rate is the highest. When the New Year comes, the store activities are strong and the customer flow is large, and the customer service resignation will affect the sales volume of the first time.
4. The shopkeeper goes to visit relatives and friends.
Usually everyone is busy, and the Chinese New Year is a time to visit relatives and friends to maintain relationships. As the ** master, I have also been busy for a year, and I also need to contact my relatives and friends.
Next, let's take a look at what services outsourcing customer service companies can provide:
1.Outsourcing customer service ** long time: outsourcing customer service can provide 16 hours a day customer service ** time, from 8 am to 24 pm, seamless shift change, even meals do not leave the job, and there are no Saturdays, Sundays and holidays. Waiting for customers to come and ask questions at any time, you will not miss every customer who comes to the store.
2.Improve customer satisfaction: A professional outsourced customer service company is able to provide high-quality customer service and increase customer satisfaction and loyalty. This helps the business to establish a good reputation and promote the development of the business.
3.Liberate manpower and create wealth: Exempt from all kinds of customer service such as application for all kinds of fragmented employee admission (retirement), social security review, provident fund, etc.
4.Simplifying procedures and controlling costs: reduce staff and machinery and equipment, prevent repeated actual operations, and save a lot of financial resources and time.
5.The work of employees is relatively stable: the basic elements of long-term staff outflow, lack of staff, and no one on duty are eliminated to achieve stable market sales.
6.Shopkeepers can save a lot of money: renting premises, buying machinery and equipment, hiring employees, saving a variety of expenses, reducing operating costs, and reducing the risk of the store.
To sum up: Tmall ** can outsource customer service during this period after the New Year, so that the store owner can have time to visit relatives and friends. However, the customer service outsourcing company reminds everyone that the store owner needs to make arrangements in advance for the New Year's and New Year's Eve, otherwise the outsourcing company will not know how to cooperate with you.