In the market, the reputation of e-commerce customer service outsourcing companies is also different, and the most important thing for e-commerce store owners is the conversion rate of outsourcing companies, so what is the conversion rate of e-commerce customer service outsourcing companies?
Let's introduce the content of my summary:
1.Service consciousness of customer service
The customer service recruited by the outsourcing company is basically engaged in e-commerce for several years, and the actual experience is rich. He is also quite familiar with the rules of the platform, and the store owner does not have to worry about the customer service violating the platform rules. Moreover, the service awareness is relatively high, and there are also high skills in chatting with customers, which can make customers have a high desire to buy when shopping. The return rate of customers will also increase a lot.
2.Customer service ** time
Outsourced company customer service, up to 15 hours a day. The customer service manager of the customer service outsourcing company once introduced that the outsourcing customer service will serve from 9 o'clock in the morning to 24 o'clock in the evening, with no Saturdays, Sundays, and holidays. Keep the owner's Want Want profile picture lit at any time, and the owner doesn't have to stay up late and hurt himself. Customer service is waiting for customers to come to consult at any time, and will not miss every customer resource.
3.The cost of outsourced customer service
Outsourcing customer service can significantly reduce the cost of an e-commerce store. Store owners don't need to recruit and train agents, and they don't need to pay salaries and benefits to agents. In addition, outsourcing companies usually provide comprehensive customer service services for store owners, including pre-sales consultation, after-sales service, complaint handling, etc., which can be customized according to the needs of the store.
4.Flexibility of the team
The outsourcing service provider can adjust the number of customer service personnel and working hours at any time according to the needs of the store to help the store owner cope with emergencies and enhance the flexibility and response ability of the company.
5.Conversion rate for outsourcing companies
The outsourcing company enhances the sensitivity of customer service to the conversion rate figure through the service model of commission, so that the customer service understands that only the sales of *** merchants can get high commissions. And the merchant's sales are mainly based on the conversion rate. Therefore, the improvement of the conversion rate has become the guarantee of the outsourcing company to the merchant, and it also proves the reliability of the customer service outsourcing company.
6.Customer service training
In order to continuously improve the conversion rate of the store, the outsourcing company will also conduct relevant training for customer service from time to time, such as some information related to store products.
In summary, the conversion rate of formal e-commerce customer service outsourcing companies is still good, and they are generally guaranteed by KPIs. However, e-commerce owners must remember that they must cooperate with a formal outsourcing company, otherwise it is easy to be deceived!