Because the hosting customer service industry continues to open up the market, many Tmall stores have hosting customer service, the next thing we want to analyze is the reason why Tmall stores choose hosting customer service, and friends who want to know this information should quickly follow the Meng Meng customer hosting customer service company to analyze it.
First, it is difficult to recruit customer service
In fact, for customer service recruitment, professional customer service is actually very competitive, and the professional intensity of customer service is not high, and the store owner needs to spend energy on training and management, etc., while the professional hosting company has a special management training department, and the long-term recruitment reserve of customer service personnel.
Second, the cost of self-employment is relatively large
Manager Zhou of Beijing Mengmengke customer service hosting company has reminded that many ** are distributed in first- and second-tier cities, and the labor expenditure in first- and second-tier cities is relatively large, considering that personnel salaries, benefits, subsidies, insurance, etc. are a large amount of expenses, and the hosting customer service companies are generally distributed.
In fourth- and fifth-tier cities, and even county-level cities, the cost of personnel is much lower, so this affects many ** people who choose to host to customer service companies.
3. Insufficient working hours of self-employed customer service
Now**If you want customer service to work for a long time, it must be a shift shift, some customer service is not willing to work the day shift, and some customer service is not willing to work the night shift, what if the customer service is resting and the store is unattended?The professional customer service team of the customer service hosting company, the customer service is 7 * 15 ** time, there are no Saturdays and Sundays, the customer service is at any time to answer the customer's questions, and will not miss every customer's order.
Fourth, the liquidity of customer service is too strong
Strong customer service mobility is a nightmare for every merchant, every store hopes that the customer service staff is relatively stable, because customer service training takes a certain amount of time, if after a period of training, they have become an old customer service who can be on the job, at this time, the customer service resignation is also a big loss for the store. Therefore, choosing a customer service escrow service can effectively avoid losses caused by customer service liquidity.
5. Management issues of the customer service team
The self-employed customer service team is generally managed by the family, so the enthusiasm of the customer service staff is easily affected, while the hosting company has a special person to manage the customer service team, so the customer service staff is always full of enthusiasm and can provide high-quality services for Tmall stores.
This is the reason why many Tmall stores choose managed customer service service, because there is demand, so now the development of managed customer service is not bad, and it has slowly become a trend in the industry.