In this incident, it was involved"Deposit changesManage your money"The business was not taken by Chinese agricultureBanksThe specific explanation of the situation statement of the Mianyang branch. It can be seen from the explanation of the situation that when the customer Chen applied for redemption business, due to the provisions of the closed period, the redemption could not be carried out temporarily. However, the specific reasons for the inability to redeem and the nature of the business are not clearly stated. Such a situation will further spark public doubts and speculation. Therefore, explain and illustrate clearly"Deposit changesManage your money"The details of the business are very important. In addition, the customer acknowledged the results of the processing, but did not clearly indicate that the relevant ** and remarks were incorrect.
Agriculture in ChinaBanksIn the statement of the Mianyang Branch, although the customer expressed his approval of the handling results, he did not clearly indicate that the relevant ** and remarks were wrong. Such a statement does not completely rule out the question of the accuracy of the relevant facts, and gives the impression that there are still problems. Therefore,BanksFurther explanations should be accompanied by relevant evidence to dispel public doubts about the incident.
As can be seen from this incident,Manage your moneyThe product is:BanksOne of the most important businesses and one of the most important revenues**. In order to achieve the relevant sales targets,BanksEmployees are under tremendous sales pressure. ImplementationManage your moneyThe sales target of the product, in addition toBankingIn addition to the benefits of performance, there are also corresponding rewards for individual staff members. This leads to:BanksEmployees have a strong incentive to sellManage your moneyProducts.
It is worth mentioning that a considerable number of customers who handle business over the counter are middle-aged and elderly. Due to their age or lack of awareness, these customers may not be able to understand accuratelyManage your moneyThe nature of the product. If the staff exaggeratesManage your moneyThe benefits of the product, downplaying its risks, and even deliberately misleading customers thinkManage your moneyThe product is a higher yield deposit method, so some customers may suffer losses as a result.
Therefore, inBanksMerchandisingManage your moneyIn the process of the product, employees need to strengthen the risk warning and correct understanding of customers to ensure that customers can truly meet their own needs and risk toleranceManage your moneyDecision-making.
Credit isBankingThe cornerstone of business development, and the trust of customers isBankingGuarantee the healthy development of the business. This one"Deposit changesManage your money"The understanding reached by the two parties to the incident does not fully gain the trust of the public. If there is a violationBanksEvidence such as audio and video recordings of the scene of the signing of the contract shall be promptly published to dispel the public's doubts. On the other hand, if it was just a misunderstanding between the two parties, thenBanksFurther details are needed to address public concerns about the incident. It's not just about savers, it's about thatBanksreputation. In safeguarding the rights and interests of customersBanksreputation in the processBanksIt is necessary to strengthen internal management and increase the training of employees to ensure that employees can perform their duties correctly and faithfully provide customers with appropriate products and services.
This one"Deposit changesManage your money"The incident has sparked public concern and concern, highlightedBanksInManage your moneyProblems in the sales process of the product. As can be seen from this incident, the customer is rightManage your moneyLack of product awareness, sales pressure, and profit drivenBanksIssues such as the maintenance of reputation need to be paid sufficient attention. In order to solve these problems,BanksInternal management needs to be strengthened and more transparent and detailed product descriptions are provided so that customers can fully understand the nature and risks of the product. At the same time,BanksEmployees also need to strengthen professional training to improve service quality and customer risk warning.
For customers,Manage your moneyDecisions need to be made carefully, and choices should be made based on one's own needs and risk tolerance. At the same time, customers should also improve their ownManage your moneyknowledge, enhanced pairsManage your moneyThe ability to identify products and avoid them becauseManage your moneySuffer financial loss due to impropriety. OnlyBanksOnly by working together with customers to strengthen communication and understanding can we build a healthy, transparent and fair societyFinanceMarket.