Juneyao Airlines was boycotted by netizens because of the incident of "letting the Japanese go first"!
After the incident, controversy was aroused, and at the same time, the context of the whole thing gradually became clear.
It turned out that this incident was caused by the mistakes of the staff from beginning to end, and now it has not only caused a huge negative impact, but also caused the airline to be criticized.
What is even more infuriating is that the attitude of the staff member, knowing that there is a negligence in his work, is still inappropriate, and he still has a non-caring attitude in the face of the situation that passengers cannot board the plane due to mistakes in the work process.
Repeated staff mistakes caused the woman to miss the flight
It is reported that the woman originally arrived at the airport in advance that day, and according to the airline's arrangement, the boarding gate was D64, and the female passenger went through the formalities according to the normal procedures, just waiting to board the plane on time, but unexpectedly, there was a mistake on the way.
During the waiting period, the female passenger went to the toilet once, but during this period, the airport changed the boarding gate information of the flight, from the original D64 gate to D60 gate.
In response to this situation, the staff should notify the passenger in time to avoid a passenger making a mistake and delaying the flight, but according to the female passenger, the airport did not notify her when the boarding gate was changed.
And all this happened during the time when the female passenger went to the bathroom, so the female passenger did not know about it, and always thought that the boarding gate was still D64 unchanged.
By the time the female passenger learned of this, it was too late, and when she arrived at the gate to get ready to board, she was told by the staff that she was no longer able to board.
According to the female passenger, if the airport staff could have done the same treatment at that time, she would never have any objections, but at the same time that the female passenger was late, there was also a male passenger, who was a Japanese citizen, and the staff let him board, and the female passenger was told that she could not board the plane.
For this arrangement, the female passenger was very dissatisfied, and the female passenger did not see any relevant prompts, but the staff explained that they had been notified one by one in the waiting hall, and the female passenger happened to be in the bathroom at that time, so she was not notified in time.
In addition, the staff also hoped that the female passengers would be considerate and not overly harsh on the staff.
The more the female passenger listened, the more angry she became, and in the process of questioning the staff, the other party kept responding without a match, and her eyes never took off the phone screen, and she didn't put the female passenger in her eyes at all.
And what infuriated the female passenger the most was that she was late at the same time as the Japanese male passenger, why could he board the plane but not herself?
The Japanese are so tall! ”
Faced with this situation, the female passenger can only think that the airline admires foreign countries, and it is only because the other party is Japanese that it has such a priority, and it is for this reason that the female passenger decided that it cannot be just like that.
Truth **, the staff has no sense of responsibility
In the face of the female passenger's question, the airline staff simply responded with a sentence of "it has nothing to do with nationality", but because the other party's luggage was still on the plane and was not pulled down, it was for this reason that he was allowed to board.
With the continuous fermentation of the incident, now, the context of the whole thing has gradually become clear, and the truth has also exposed the irresponsible attitude of the staff.
It turned out that the whole thing was caused by a series of mistakes by the staff, and there were indeed two passengers who were late, the female passenger and the Japanese male passenger.
However, in the process of recording the passenger's information, the staff entered the female passenger's information as "boarded", so in this case, one of the two passengers could indeed be registered.
However, the subsequent mistake further caused an even greater omission, it turned out that when the staff issued the boarding pass, the female passenger's boarding pass was wrongly issued to the Japanese passenger, so in the end, the Japanese passenger boarded the plane smoothly, but the female passenger could not board the plane.
The female passenger's luggage was already on the plane, and she rushed to the airport early in the morning, but she didn't expect that she could not board the plane smoothly in the end, which not only delayed the female passenger's travel plan, but also brought her a lot of unnecessary trouble.
In addition, the incident of "letting the Japanese go first" was also caused, and if the airport staff at that time had been more responsible for their work and carefully verified the information of each passenger, I believe that there would have been no follow-up problems.
The person involved has been suspended, but it has affected the whole company
As the saying goes, three feet of ice is not a day's cold.
The staff made such a big mistake, not because there was a problem in one of the links, but because there were problems in multiple links, which caused the female passenger to be unable to board the plane, and it also turned into a scandal of "let the Japanese go first".
It can be seen that airlines not only need to treat all passengers equally, but also strengthen the basic quality of staff, otherwise it will not only affect the reputation of the airline, but also laugh at it.
Now, the relevant staff has been suspended, for the female passenger, also gave a certain compensation, but the airline has been criticized a lot, it can be seen that any work link can not be sloppy, the airline should try its best to provide every passenger with high-quality professional services, in order to win a good reputation!
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