Recently, a chauffeur driver Xiao Zhang was accused of sexual harassment by passengers, which caused widespread controversy and questions. Xiao Zhang said that he was wronged, and he believed that this was revenge on him by malicious passengers. To this day, there is still no clear conclusion on the development of the matter.
Xiao Zhang is a chauffeur who has been engaged in car service since December 2021. Last month, he found out he had been sued for "sexual harassment" because of an order to defend his rights. Xiao Zhang felt very wronged about this. He said that in order to earn more income, he worked 17-18 hours a day straight, which caused him to have pain in his lower back and could not exert himself.
Xiao Zhang admitted that he can earn more than 17,000 yuan a month, but this month may change. On the morning of November 1, he was at the car wash for personal reasons and did not hear a notice of an order, and when he returned to the car, he found that the order had been cancelled by the passenger. The platform determined that his service score was deducted 6 points, and since the service score was less than 100 points, Xiao Zhang's status as a chauffeur driver would be changed to an express driver at the end of the month, and his income would be halved. Xiao Zhang's driver account has a background service rating of 965 points.
Xiao Zhang felt that the platform's point deduction was unreasonable, so he filed a complaint and provided some ** of the accident as evidence. However, the platform believes that he has provided false evidence and plans to ban his account for 7 days. In this regard, Xiao Zhang complained again, and said that he had received malicious complaints from many passengers, including allegations of sexual harassment, which led to the complaint rate of his car account reaching 03%。The call recordings provided by Xiao Zhang show that the platform confirmed that his account did not have any complaints of irregularities and sexual harassment after verification.
The incident has raised questions about the platform's handling mechanism and concerns about passengers' malicious complaints. Many people believe that platforms should treat drivers' grievances more fairly, and should not easily identify drivers as violations, deduct points, and ban accounts. This incident has also aroused the attention of the majority of drivers to the protection of their own rights and interests, and called on the platform to establish a more sound system to protect the legitimate rights and interests of chauffeur drivers.
In the age of the internet, similar incidents are not uncommon. As a bridge between passengers and drivers, there are often contradictions and disputes between passengers and drivers. Some passengers may maliciously complain about the driver in order to achieve some improper purpose.
The impact of this incident on society is mainly reflected in two aspects. First of all, the incident exposed the inadequacies of the platform in handling drivers' rights protection complaints, and aroused public questions and concerns about the platform's handling mechanism. Second, the incident has made a strong appeal for the protection of the rights and interests of chauffeur drivers, who hope to be treated more fairly and reasonably.
According to the reporter's contact with the platform, the platform said that it has withdrawn the ban on Xiao Zhang's account and will continue to contact Xiao Zhang to solve the problem of canceling the order on November 1. However, Xiao Zhang still does not agree with the handling of the platform's point deduction and ban, and said that the complaint rate of the account still exists, resulting in him only being able to take special car orders at certain times in the evening.
Finally, we should maintain an objective attitude towards the situation reflected by Xiao Zhang and not take sides. The ultimate truth of the incident requires further investigation and evidence gathering. At the same time, as members of society, we should also put forward constructive suggestions on the improvement of the platform's processing mechanism to protect the rights and interests of chauffeur drivers and maintain a good user experience.
Interactive elements: How do you think platforms should handle similar incidents?What measures should be taken to complain about bad faith?Do you have a similar experience or opinion?