Recently, the well-known domestic online consumer dispute mediation platform "Diansubao" received user complaints from users about the "Dianbao" under Shanghai Dianbao E-commerce, saying that it was suspected of false publicity, and the merchant refused to refund.
On December 4, Ms. Lin of Zhejiang Province complained to "Diansubao" that she started using the store baby on October 21, 2020. Before opening the store, they said that Ms. Lin would help them get the traffic and sales of the store open. After opening the store, there was no promise to help me do traffic and sales before opening the store, and the store was open for two months or only one order I placed.
Courtesy of Ms Leung.
Half a year after the store opened, Ms. Lin applied for a refund, the merchant does not refund, what to say that the store opens all services, store hosting, store decoration, distribution of goods, store settings, ** opening, as long as the service starts without refund。Ms. Lin said that she is a novice who doesn't understand anything, if it weren't for their promise to help their stores have traffic and sales, how would they open anything**.
After receiving the user's complaint, we immediately handed over the complaint case to the relevant staff of the platform for proper handling, but as of press time, we have not received any relevant handling reply from the complained platform.
According to the network economic and social enterprise database,Dian Bao belongs to Xiang Ning, the legal representative of Shanghai Dian Bao E-commerceIt was registered in Jiading District, Shanghai and was established on October 22, 2015.
According to the "Enterprise Risk Rating System of the Network Economic Society", the risk rating of Shanghai Dianbao e-commerce *** to which "Dianbao" belongs isr1+, where the company is currently locatedLow risk
According to the effective complaints of users in the field of e-commerce service providers of digital retail accepted by "Telecom Complaint Treasure" in 2023 (ranked according to the number of complaints), the store baby is ranked2nd place, the latest rating is ".No rating”。Other similar platforms that have been complained about are:Weidian, Youzan, Little Goose, Weimob, Yipinweike, Dolphin Know, Bee Lei, Cicada Mother, Made-in-China, Gaohuitong
In addition, the cases of user rights protection accepted by "Telephone Complaint Treasure" show that the store baby is still suspected of existing so far in 2023Refund issues, online fraud, online counterfeiting, non-refundable return deposit, false**, incorrect goods, overlord clausesand so on.
[Case 1] "Shop Baby" was accused of inducing consumers to place orders, and the customer service was perfunctory
On December 2, Ms. Wang of Jilin Province complained to the "Telephone Complaint Treasure" that she bought a 1,000 yuan entry-level version through the shop baby work customer on September 6, 2023, and under the guidance of customer service, she said that the store baby has a supply of goods, and the whole store supports one-click distribution, earns a lot every month, and also induces herself to continue to consume.
Ms. Wang said that the customer service did not make it clear about the relevant matters of the contract before letting them sign the contract, and the customer service of the store baby was very perfunctory, saying that it would be responsible for the end, but only the teaching did not matter the order, and the goods in it were very high and could not be sold at all. I am a student and I don't know a lot of things, from September 6th to now, the baby tutor of this store has not taught me useful knowledge, and it is some teaching content that is available on the Internet.
Ms. Wang complained about the shop baby but every time it was perfunctory, she was a student and had no experience, so I checked on the Internet that the shop baby company has a lot of money fraud, Ms. Wang's appeal is that she wants the shop baby to refund.
Case 2: The user complained that the "shop baby" induced consumption and there was fraud
On December 1, Mr. Yuan of Jiangsu Province complained to the "Diansubao" that the customer service of the store baby induced consumers to consume, ranging from 12318000 yuan, the content was a mess, there was fraud, and the words to ensure profit were not responsible for the profit in the contract. When it comes to refunds, the customer service attitude is not correct, and even wants to induce consumers to continue to consume.
Sometimes I asked them during this period, but they still didn't reply. Finally, when I contacted Mr. Yuan, the relevant personnel said that due to the particularity of the baby in the store, no refunds will be given. The point is that Mr. Yuan didn't sign a contract with them or anything. Everything can be bought and returned, I don't know why the shop baby is so pitted.
【Case 3】The user complained about the false propaganda of "Shop Baby" to deceive customers and induce secondary charges
On November 28, Ms. Yang of Ningxia Hui Autonomous Region complained to "Diansubao" that she consulted on the Dianbao platform on November 21, 2023, and the customer service has been using false advertising turnover and sales to induce herself to pay to join the ** platform to say that it is profitable to open a store, Ms. Yang signed up to join the ** platform to scan the code for 2000 yuan, and the customer service has been calling ** to let herself upgrade the version.
used false sales to induce Ms. Yang to scan the code again by borrowing 1,000 yuan, promising that there would be no secondary consumption, and the store would be profitable when it opened, but after registration, the store had no sales and no traffic, and the customer service repeatedly induced Ms. Yang to pay 18,000 yuan in the form of loans to pay the operating fee, and the store could not do it at all without paying. The customer service refused to agree to the refund and demanded a penalty of 50,000 yuan.