According to reports, the special press conference of Hainan Province's "Assured Consumption, Sunshine Hainan" held recently announced that Hainan Province has achieved full coverage of "advance compensation" for tourism consumer complaints. At present, there are more than 100,000 honest merchants on the "Hainan Rest Assured Travel" platform, involving various fields such as "food, housing, transportation, travel, shopping and entertainment".
Tourism "advance compensation" is a rights protection mechanism for tourists and local travel agencies, hotels (B&Bs), restaurants and shopping stores in scenic spots, etc., in the event of consumer disputes in terms of contracts and **, they can apply for advance compensation acceptance, identification, compensation and repayment through a third-party platform.
The "advance compensation" of tourism has opened a fast channel for consumer claims, and tourists can apply for fast compensation once they encounter consumer disputes such as consumer fraud and consumer "assassins".
Since the beginning of this year, with the accelerated recovery of the domestic tourism market, unreasonable low-cost tours, tour guides abusing tourists, forced shopping and other violations of laws and regulations have occurred from time to time in some places. Some tourists have encountered forced shopping, fraud and other phenomena in scenic spots, which have seriously affected people's travel experience.
The "advance compensation" of tourism shows the behavior of the local ** innovative tourism service model, reflects the determination to strengthen the governance of the tourism market, and demonstrates the sincerity of safeguarding the rights and interests of the majority of tourism consumers and the attitude of "tourists first".
In August this year, Hainan fully launched the "advance compensation" for tourism consumer complaints in all cities and counties in the province (except Sansha City). The introduction of tourism "advance compensation" has given tourism consumers a "reassurance", reduced consumer complaints and poor experience, effectively protected the legitimate rights and interests of consumers, and bought time for relevant departments to deal with tourism consumer disputes.
To purify the tourism environment, the key is to prevent and treat first, comprehensively manage, so as to prevent problems before they occur, fundamentally standardize the tourism order, create an honest tourism environment, polish the signboard of civilized tourism, and rebuild the confidence of consumers. All localities should intensify the supervision of the tourism market, intensify the crackdown on tourism violations of laws and regulations, and severely crack down on forced shopping and forced consumption by travel agencies, so as to maintain the good order of the tourism market and create a reassuring, reassuring and comfortable travel environment for tourists.
It is necessary to innovate management methods, adopt administrative supervision, industry self-discipline, tourist education and other means according to local conditions, strengthen the governance of tourism market order, improve regulatory efficiency, guide tourism enterprises, businesses and institutions to operate in good faith, and safeguard the legitimate rights and interests of tourists.
It is necessary to optimize the travel experience, effectively enhance tourists' trust in the tourism market, and promote the healthy development of the tourism market. It is necessary to adhere to the equal emphasis on supervision and guidance, improve the scientificity and accuracy of tourism market supervision, standardize the tourism market operation behavior in the whole process, and create a tourism market credit environment that "dare not be untrustworthy, cannot be dishonest, and does not want to be untrustworthy", so as to continuously stimulate the vitality of the tourism market. (Author: Pan Duoyin; Editor: Song Yuqiu).