In a busy life, moving is undoubtedly a headache. Imagine sorting, packing, and moving, each of which takes time and effort. In order to solve this problem, a so-called "Japanese-style moving" service called full custody has gradually come into people's attention in recent years. However, recently, Ms. Ma, a citizen, has encountered "growing pains" in this service.
Ms. Ma is a busy professional who has no time to take care of the housework due to her busy schedule, so she has a strong interest in this fully managed moving service. She made an appointment for this service through the WeChat mini-program "Moving Master", hoping to complete the move in a relaxed and happy atmosphere.
According to the introduction provided by the moving master platform, this is a Japanese-style moving service, which is hosted throughout the whole process, including door-to-door survey, personalized moving plan customization, storage and packaging, and new home disassembly and reset. From the old home to the new home, you don't have to do it yourself at all. Ms. Ma is looking forward to this.
However, a few days later, when she needed to turn to defend her rights, she found that the reality was far from what she imagined.
First of all, during the packing session, Ms. Ma found that the staff did not pack professionally in the agreed way. Frozen food from the fridge is stuffed into the cardboard box of the rice cooker, and uneaten fruits and vegetables are pressed on top;Cosmetics are piled up in a mess, and a lot of liquid has been spilled. This so-called "storage and arrangement" is simply a mess.
Secondly, in terms of cost, Ms. Ma has encountered a "starting price". The 4,600 yuan move** that was originally confirmed by the customer service staff has changed its flavor in the actual service process. After the service was completed that day, the master informed Ms. Ma that if the remaining things still needed to be packed and moved, she could only add additional money. This made Ms. Ma, who was already dissatisfied with the packaging service, even more angry.
The dishes and chopsticks in the kitchen were not packed, the shower gel and other supplies in the bathroom were not touched, and even several pairs of shoes were left behind. In this regard, the mover's explanation was that the volume covered by the 4,600 yuan paid by Ms. Ma had been used up, and if the remaining things still needed to be packed and moved, they could only add additional money. At this point, the fully managed moving has finally become a dream bubble.
Ms. Ma's experience has attracted the attention of the general public. Many people expressed strong dissatisfaction and condemnation of this kind of behavior of "sitting on the ground and raising prices". They believe that this behavior seriously damages the rights and trust of consumers. At the same time, some people have expressed concerns about this new type of moving service. They believe that there are many loopholes and hidden dangers in this kind of service, and relevant departments need to strengthen supervision and standardization.
As a professional moving company, the moving master should provide high-quality services to consumers. They should strictly adhere to the principles of transparency, excellent service quality, and strong consumer protection. At the same time, they should also respect the rights and choices of consumers. In the face of problems like Ms. Ma's, the master should actively take measures to resolve conflicts and disputes, and safeguard the legitimate rights and interests of consumers.
For consumers, it is important to be cautious when choosing a moving company and service items that are reliable in choosing a moving company. In the process of selection, it is necessary to fully understand the company's credibility and word-of-mouth evaluation;Read the terms of the contract carefully;Take care to preserve relevant evidence;Negotiate with the merchant to resolve the dispute in a timely manner;At the same time, it is also necessary to enhance the awareness of self-protection;Don't be deceived by the cheap.
In short, "Japanese-style moving", as a new type of moving service model, was originally intended to facilitate the majority of consumers. In practice, however, problems arise. This requires relevant departments and enterprises to strengthen supervision and regulation;Improve the quality of service;Strengthen the protection of consumer rights and interests;Work together to provide consumers with safer, more reliable, efficient and more convenient moving services.