Table of Contents
Policy Express] Guiding Opinions of 12 Departments including the Ministry of Commerce on Accelerating the Digital Empowerment of Life Services.
Jingchu Government Affairs] Wuchang District, Wuhan: Wuchang District released the top ten smart scenarios in 2023.
Hanyang District, Wuhan: At the end of the year, "Ding" was added, and the upgraded version of Hanyang's government service "Yang Hut" was launched!
Huanggang City: Launched a new model of "roving hall" for government services - delivering services to the people's doorsteps.
Tianmen City: The Government Service and Big Data Administration has created a "15-minute convenient service circle".
Beijing: Notice on the issuance of the "Implementation Opinions of the Beijing Municipal Radio and Television Bureau on the Notification and Commitment System of Three Application Materials for Promoting Administrative Service Matters".
Shanghai: "Shanghai Traffic Police" will be integrated into "with the bid"!The "Shanghai Traffic Police" app will be officially closed from April 1 next year!
Jiangsu: Understandable, answer well, and have warmth!The beta version of "Sufu Office" intelligent customer service will be launched soon!
Zhejiang: To promote the value-added reform of government services, let's take a look at the practice of the Provincial Department of Science and Technology.
Xiamen, Fujian: The "one-stop" service in Jimei District has been upgraded again - the business of the "four major communication operators" has been stationed in the government affairs service center of the district.
Foshan, Guangdong: The co-construction service of the urban area has been further improved!163 items in Chancheng District, Nanhai District and Shunde District have been added to the municipal affairs service center.
Chongqing: Notice on the issuance of the Action Plan for the High-Quality Development of Chongqing AI and Service Robot Industry Clusters (2023-2027).
The "Opinions" put forward 19 specific tasks and measures around five aspects, including enriching the digital application scenarios of life services, making up for the shortcomings of the digital development of life services, stimulating the momentum of digital development of life services, consolidating the foundation for the digital development of life services, and strengthening support and safeguard measures, which will further promote the improvement of business and trade services, transportation, cultural tourism, education, The level of digitalization in medical and health fields, strengthen the construction of digital infrastructure for life services, build digital life service communities and blocks, establish a digital standard system for life services, cultivate digital platforms and brands for life services, strengthen the use of digital technology, digital financial support and digital talent cultivation, and use digitalization to drive the life service industry to upgrade to high quality and diversification, so as to better meet the people's growing needs for a better life.
Livable and resilient, smart Wuchang. A few days ago, the 2023 smart scene release event of Wuchang District was held in the Wuchang District Big Data Center, with representatives from the Wuchang District Court, Water Affairs Bureau, Emergency Bureau, Housing Management Bureau, Administrative Examination and Approval Bureau, Grid Center, Public Security, Traffic Brigade and other departments and digital enterprises in the jurisdiction jointly attending the meeting. The event released the top ten smart scenes of the year in Wuchang District, and relevant experts had a warm exchange on the construction of smart scenes in Wuchang District.
Since the beginning of this year, in accordance with the requirements of provincial and municipal policies, Wuchang District has been problem-oriented, continuously promoting the construction of "smart scenarios" that benefit enterprises and people, actively applying for return data to municipal departments, classifying and integrating application data in different scenarios, driving the accurate aggregation of data, quality governance and return applications, and comprehensively empowering government services with "one network for all", "one network for unified management" for social governance, and "one network for coordination" for operation On the premise of ensuring data security, we have promoted the deep integration of public data and social data and the innovation of application scenarios, and actively created provincial and municipal benchmark smart scenarios, and achieved remarkable results.
On December 18, the second-generation government service "Yang Hut" in Hanyang District was officially opened in Vanke Future Center, which is the first "Yang Hut" rooted in the business district, which marks the formation of a new self-service pattern of "two houses corresponding to each other and one network for government affairs" in the district.
Located on the inside of Gate 3 of Vanke Future Center at the intersection of Hanyang Avenue and Jiangcheng City, Vanke Future Center Government Service "Yang Hut" is a new measure of convenience and convenience for enterprises in Hanyang Government Service Center to create an intelligent government service model, which is composed of two parts: remote government and enterprise service and self-service service. Among them, the first assistant can be used for the enterprise start-up, tax consultation and other matters to handle the guidance service remotely, the enterprise masses use the "Yang Hut" remote government and enterprise platform during working hours, you can click the "remote assistance" button with one click, directly or voice contact service center staff, the staff "hand-in-hand" and "face-to-face" to assist in solving the problems in the declaration of matters, and truly realize the "one network office" and "the whole process of online office". At the same time, self-service government services can provide 249 examination and approval services for enterprises and 508 convenient service items.
"Sitting in the hall" has become "running brother", and "people looking for services" has become "services looking for people". Huanggang City, Hubei Province, innovatively launched a "tour hall" for government services to deliver services to the doorsteps of the masses.
In the past, it was inconvenient to get a disability certificate, and it was not easy to go out of the house because of bad legs and feet. Now, when I hear that the office hall has been moved to town, I don't believe it. I didn't expect it to be able to do it on the spot. Great!On November 28, Huangzhou District moved the government service hall to Chen Celou Town, and Uncle Song of the town successfully completed the relevant procedures for the disability certificate, and only needed to wait for the express delivery of the certificate at home.
On the same day, the Huangzhou District Government Affairs Service and Big Data Administration organized the backbone of the government service windows of 11 units, including taxation, human resources and social security, medical insurance, health care, capital planning, and civil affairs, to carry out the service activity of "'Circuit Hall' at the grassroots level and warm-hearted service into 10,000 homes" in Chen Celou Town, so as to facilitate the masses to do things to the greatest extent.
Since the launch of the theme education, Tianmen Municipal Affairs Service and Big Data Administration have continued to promote the extension of government services to the grassroots level by promoting learning and applying what they have learned, and taking the optimization of the business environment as the starting point, striving to create a "15-minute convenient service circle", continuously strengthening the software and hardware construction of the grassroots convenience service center, and expanding the "depth" of theme education with the "temperature" of doing practical things for the people.
In order to implement the deployment of the "Implementation Plan for Comprehensively Optimizing the Business Environment of Beijing Municipality to Help the High-quality Development of Enterprises" (Jing Zheng Ban Fa 2023 No. 8), according to the "Notice of the Beijing Municipal People's ** Administrative Examination and Approval System Reform Office on Printing and Distributing the "Implementation Plan for the Notification and Commitment System of Application Materials for Promoting Administrative Service Matters" (Jing Shen Gai Ban Fa No. 2022 No. 1) and the "Notice of the Beijing Municipal People's ** Administrative Examination and Approval System Reform Office on Implementing the Second Batch of Application Materials for Government Service Matters Notification and Commitment System" (Beijing Review Reform Office Letter 2023 No. 3), the Beijing Municipal Bureau of Radio, Film and Television has formulated the "Implementation Opinions of the Beijing Municipal Radio and Television Bureau on the Notification and Commitment System of Three Application Materials for Promoting Administrative Service Matters", which is hereby issued and is requested to be followed.
According to the Traffic Police Corps of the Municipal Public Security Bureau, the "Shanghai Traffic Police" APP will be fully integrated into the "All in One Network" mobile terminal "Sui Bid" super application ("Sui Bid" Citizen Cloud), and from April 1, 2024, the "Shanghai Traffic Police" APP will be officially closed.
At present, the "Shanghai Traffic Police Zone" has been officially launched in the "Sui Bid" citizen cloud APP, WeChat and Alipay applet, and the service entrances of the two will be put into parallel trial operation until April 1, 2024, when the "Shanghai Traffic Police" APP is officially closed. During the trial operation, the integration of functions will be continuously adjusted and optimized to improve the user experience. At the same time, in order to gradually promote the integration of work, the "Shanghai Traffic Police" APP has closed the new user registration function, old users can still use the account password to log in normally, please use the relevant functions of the new users ** "with the application" citizen cloud APP, WeChat and Alipay applet or ** "traffic management 12123" APP to handle the relevant traffic management business.
In order to continuously improve the sense of gain and satisfaction of the enterprise masses and create a new model of handheld service, "Sufuban" will launch a new generation of intelligent customer service, integrating service consultation, search, complaints and suggestions, and "good and bad reviews", and providing intelligent Q&A services for the "Sufuban" APP and Alipay applet. "Sufuban" will become the first government service mobile terminal in the country to build a large model of intelligent customer service.
**During his visit to Zhejiang, the general secretary emphasized that it is necessary to start with the blockages and difficult problems that affect and restrict high-quality development, take the reform of key areas as the traction, comprehensively promote the innovation of systems and mechanisms in various fields, and strengthen the construction of a market-oriented, law-based and international business environment. The value-added reform of government services is the traction of the "No. 1 Reform Project" to promote the optimization and improvement of the business environment in our province.
Since the beginning of this year, the Provincial Department of Science and Technology has taken the initiative to respond and boldly explore, and has made new progress and formed new measures in promoting the value-added reform of government services.
The Provincial Department of Science and Technology focuses on the growth needs of start-up science and technology enterprises, deepens the coordination of the three sides of science and technology, the market and the society, and promotes the transformation of science and technology innovation services from the passive service of "what and what to give" to the active service of "what and what to give", so as to promote the healthy growth of start-up science and technology enterprises.
In order to further expand the service content, improve the service function, create a diversified service model, and realize the enterprise masses "enter one door and do many things". The Administrative Examination and Approval Administration of Jimei District has actively introduced the four major communication operators of China Mobile, China Unicom, China Telecom, and Fujian Radio and Television Network, and dispatched special personnel to the "Aji" Taiwan Compatriot Service Station of the District Government Affairs Service Center to provide "one-stop" communication services, effectively improve the convenience, experience and satisfaction of the citizens, so that the citizens can run less errands and make the service warm.
From now on, citizens can handle communication-related business at the Jimei District Government Affairs Service Center.
On December 18, 2023, in order to further promote the reform of Foshan's municipal affairs service "full online office and city-wide general office", vigorously build Foshan's "Yisha You" enterprise service system, and effectively solve the blocking points and difficulties of cross-level and cross-regional affairs that are strongly reflected by the enterprise masses, Foshan People's ** Administrative Service Center continued to make targeted efforts, and on the basis of achieving certain results in co-building services with Chancheng District and Nanhai District, it quickly cooperated with Shunde District Administrative Service Center, Shunde District Market Supervision and Administration Bureau, The Shunde District Tobacco Monopoly Bureau reached a consensus to station the first batch of 50 items in Shunde District into the municipal affairs service center.
According to the principle of "mature batch and launch a batch", the second batch of 32 items in Chancheng District were added on November 1, the second batch of 56 items in Nanhai District was added on November 23, the third batch of 25 items in Chancheng District was added on December 1, and the first batch of 50 items in Shunde District were added on December 18. The one-time notification system provides "non-differentiated" consulting and guidance, application guidance, linkage coordination, progress inquiry and other services for enterprises and the masses in accordance with unified service standards.
The AI and service robot industry cluster is one of the 18 "new star" industrial clusters cultivated and grown in Chongqing's efforts to build the "33618" modern manufacturing cluster system. In order to accelerate industrial development and help build a leading AI and service robot industry cluster in China, on the 18th, the Chongqing Municipal Commission of Economy and Information Technology issued the "Chongqing AI and Service Robot Industry Cluster High-quality Development Action Plan (2023-2027)".
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