"There are three inspections in the afternoon, and I will accompany you. At 14:30 on December 2, Guo Shuying, an escort from the Jianhua Campus of Shijiazhuang People's Hospital, arrived in the fifth ward of the neurology department half an hour in advance and reminded the patient, Mr. Li, the son of Uncle Li, that it was time to send the old man for examination.
Guo Shuying first checked the examination items with the family, "CT and color ultrasound are in Area D on the 2nd floor of the outpatient building, let's do CT first, then cardiac color ultrasound, and then double lower limb color ultrasound." ”
The old man was afraid of the cold, and Guo Shuying covered him with a quilt. Subsequently, she and her family members put a width of 1A flat bed of 2 meters and a length of 2 meters is carefully pushed out of the ward.
Guo Shuying pulled the flat bed in front, "We are now in Area A on the 18th floor of the inpatient building, we have to take the elevator to Area D on the 2nd floor of the outpatient building, take your time, don't worry, according to my experience, let's go down and wait for one, it's my uncle's turn to check." ”
When she arrived at the CT examination area on the second floor, Guo Shuying parked the flat bed, signed in to the smart self-service machine, and returned the appointment form to the family, "The next one is uncle, just wait for the voice to call your name." ”
Making an appointment for escort service is convenient and cost-free, just like having a 'temporary family member' to help take care of the elderly, so that the elderly suffer a lot less. Mr. Li told reporters.
As we all know, it is a hassle to seek medical treatment, and you have to queue up many times just to pre-diagnose, find a department, pay, and get medicine. Especially for the elderly, it is not easy to go to the hospital.
Today, this problem has been solved in Shijiazhuang People's Hospital. Gao Lihong, vice president of the hospital, said that in 2020, the hospital began to explore the implementation of inpatient examination and escort services, and through cooperation with third-party companies, funded by the hospital, patients can enjoy free appointment inpatient examination and escort services.
The reporter saw that there was a group of busy figures wearing purple shirts on each floor of the hospital and accompanying patients to shuttle through various examination rooms, which were escorts.
In order to implement the inpatient examination escort service in the whole hospital, we actively communicate with various departments of the hospital to find out the actual needs of patients, and gradually form a set of service mechanisms. Liu Lixia, director of the hospital's patient service department, said that there are two main types of services at present, one is the guidance type, for patients whose physical condition is acceptable, they only need to be reminded to provide consultation, companionship and other services;The other type is the transport type, for patients with reduced mobility, wheelchairs, flat beds and other tools will be used to help transport patients and follow them throughout the process.
How do I make an appointment for the inpatient check-up service?
Kang Hongbo, the person in charge of the hospital's appointment inpatient escort service project, introduced, "You can register with the medical staff of the department to apply for an appointment, and the head of each department will count the appointment information, and then we will fill in the appointment inpatient escort system, and the system will send a single to the escort according to the patient's examination items, and the escort will take the patient to do the relevant examination on time, so that the patient can wait less and run more errands with data." ”
With the increase in the number of appointments, we have designed a daily appointment of inpatient escort information statistics table, every night at about half past seven, the head of each department will feedback the statistical information to the patient service department, we enter into the platform system, reasonable arrangement of escort services. From a dozen orders a day at the beginning to more than four or five hundred orders now, it can be seen that this service has been recognized by patients. Liu Lixia told reporters that since the beginning of this year, the hospital has completed more than 140,000 appointments for hospitalization.
In addition to the special chaperone for inpatient examinations, the hospital also carries out volunteer service activities in the process of patient admission and discharge, daily medical visits, etc. "We organize and mobilize the majority of party members, league members, youth volunteers and volunteers from some volunteer organizations in the hospital to devote themselves to daily medical volunteer services, so as to achieve the whole process of service of 'receiving people when they are admitted to the hospital, accompanying them for examination, and sending them when they are discharged'. Liu Lixia said.
Since the beginning of this year, the staff and volunteers of the Patient Service Department of Shijiazhuang People's Hospital have served more than 200,000 patients, measured more than 6,000 vital signs free of charge, and assisted patients in using self-service machines 300,000 times, making the medical experience more comfortable for patients. (Hebei ** reporter Cui Congcong).
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