Takeaway has become a Xi of everyone's catering consumption, and it also provides convenience for more consumers. Haidilao was established in 1994 and began to try to establish a self-distribution system for takeaway in 2008. In order to improve the dining experience of customers, Haidilao Takeaway has made innovations in service and dining scenes, so that the takeaway is also full of warmth.
When customers go to the store to eat, they can truly feel Haidilao's service. The contact time between takeaway and customers is relatively short, but Haidilao still brings some of its dine-in services to takeaway, so that customers can have a different takeaway experience.
A customer ordered a Haidilao delivery hot pot for his parents who were traveling. The delivery man delivered the food to the hotel where the old couple lived, worried that they would not be able to operate, so he carefully arranged all the dishes and utensils, and waited downstairs for a while, for fear that the old man would have other needs.
When the delivery staff saw that the customer's delivery address was in the hospital ward, they guessed that it might be an order for the patient, and packed an extra white fungus soup and egg custard, and attached a small note wishing for a speedy **;In Sanmenxia, Henan Province, when they learned that the delivery order was for the 60th birthday of the elderly at home, Haidilao employees took the initiative to communicate with customers to provide door-to-door birthday celebration services, so that the elderly could experience a "Haidilao-style birthday".
According to reports, Zhang Ying, general manager of Haidilao Community Operation Division, launched the "Wow Sai Plan" within the team, encouraging everyone to actively gain insight into customer needs in the process of serving customers, and use creative and warm ways to meet their needs, so as to bring customers a surprising experience.