Sanqin*** Sanqin Network News (Pan Shice, Zhang Jingying, reporter Hu Lin)."Now through the online electricity, you can go through the electricity procedures without leaving home, which saves time and effort, and the service of the power supply company is getting better and better!."The staff of the meat company in Lintong District, Xi'an City said with emotion. On December 12, the State Grid Xi'an Lintong District Power Supply Company cooperated with multiple departments and teams to overcome various difficulties and successfully connected the Lintong District Meat Company to the 162 Linsi Line through non-stop operation, which had "zero perception and zero impact" on the electricity consumption of important customers and residential users along the line.
Since the beginning of this year, in order to continue to optimize the business environment for electricity consumption and strive to create "warm" electricity services, the company has explored various measures to optimize the business environment, done "subtraction" in the electricity process, and "addition" in high-quality services, and continuously innovated service methods, enriched service content, and improved service quality around helping enterprises to bail out and ensuring power supply, and always adhered to the same frequency resonance with enterprise users, actively docked and timely understood the production plan and electricity demands of enterprises, and differentiated the preparation of "one enterprise and one policy" Through the "one-to-one" precise service, we can fully grasp the power consumption of enterprise equipment, guide enterprises to use electricity scientifically, arrange production reasonably, and provide door-to-door power guarantee services at important moments.
In order to realize the convenience of users to run electricity through multiple channels, the company vigorously promotes the "Online State Grid APP" online electricity service and appointment service, so that customers no longer run the business hall, transforms the power supply service to "Internet + service", and continues to improve the convenience and information transparency of electricity management. For small and micro enterprises to adopt a combination of "online + offline" services, strict implementation of the customer manager system and tracking service system, the customer manager takes the initiative to connect with customers, from the application acceptance, on-site investigation, power supply plan reply, external engineering implementation to meter installation and power transmission "one-stop" service, with the goal of "zero distance service, zero errands for customers" to promote customers to use electricity early, use electricity well, transform "customer electricity" into "electricity and other customers", timely solve the problem of enterprise electricity consumption, so that customers feel the real convenience.
In addition, on the basis of serving the "addition and subtraction", the company also focuses on better serving the development of key enterprises, carries out in-depth "big visits" activities, sorts out the list of key enterprises, establishes a visit leading group, establishes a normalized liaison mechanism, visits regularly, publicizes the electricity policy, timely understands the problems existing in the development of enterprises, investigates the energy consumption of enterprises, listens to the opinions and suggestions of customers, and actively provides customers with energy efficiency analysis, so that customers can use "understand electricity, rest assured electricity", and "attentive, intimate, warm-hearted, Meticulous and careful" service continues to meet the growing electricity demand of enterprises in the new era.
At the same time, the company will continue to practice the corporate tenet of "people's electricity industry for the people", actively fulfill the social responsibility of central enterprises, deepen the connotation of power supply services, enhance service functions, expand service areas, strive to achieve new breakthroughs in service means, service levels and service quality, build a "connecting bridge" between power supply enterprises and large enterprise customers, continue to improve the "access to electricity" index of customers, and provide strong power support for the economic development of Lintong area.