Sudden cardiac death paid 2.74 million yuan, and Xinhua Insurance adhered to the original intention

Mondo Health Updated on 2024-01-31

In August 2023, New China Insurance received a report from the family of Mr. L in Yantai, Shandong Province, saying that Mr. L died in the hospital due to illness. After receiving the report, the claims staff of Xinhua Insurance immediately accepted the case and arranged for a specialist to assist in handling the claim, and finally paid more than 2.74 million yuan in death insurance benefits.

Case Details:

Since 2013, Mr. L has been a loyal customer of Xinhua Insurance, and since 2013, he has successively purchased a number of insurance policies for himself, such as "Exclusive Life Annuity Insurance (Dividend)", "Huixinbao Second Generation Annuity Insurance" and "Kangai Worry-free Insurance". Mr. L was in good health and had just celebrated his 50th birthday, but one night in August 2023, he suddenly died of sudden cardiac death in his sleep, and finally died after rescue efforts failed.

Yantai Zhongzhi immediately opened the green channel for claim settlement, and the claims service specialist went to the hospital to assist in issuing the death certificate and instructed Mr. L's family to prepare the relevant claim application materials. The counter will give priority to the acceptance of claim applications, review and investigation, give priority to personnel processing, and give priority to handling all the way to the green light, and the first time will be 274The death insurance proceeds of 390,000 yuan were delivered to Mr. L's family. Although Mr. L's family was still immersed in the grief of the death of their loved ones, they still went to the company's customer service center in person and expressed their sincere gratitude to Xinhua Insurance for its commitment to claims settlement and considerate and efficient service.

Case Implications:

In 2023, New China Insurance will fully implement the original aspiration of "Finance for the People" and the relevant work requirements of the CIC's direct management office to "fully protect life safety and strengthen first-aid capacity building", and include the special work of strengthening first-aid capacity building for sudden cardiac death into the company's annual work focus, giving full play to the role of insurance as a "safety net", "shock absorber" and "stabilizer", so that customers with sudden cardiac death and their families can be protected by commercial insurance in the first place.

*: Elephant News).

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