At the end of the year, Xinhua Insurance won a number of first-class awards in customer service and claims protection by virtue of its high-quality service with temperature and speed. This not only demonstrates the customer service strength of New China Insurance, but also reflects the recognition of the industry and society for the brand of New China Insurance.
On December 27, the "2023 China Financial Institutions Gold Medal List Press Conference" hosted by the Financial Times was held in Beijing, and Xinhua Insurance won the "Best Claims Service Life Insurance Company of the Year".
On December 22, the "Golden Wisdom Award" award ceremony of the 2023 Pilot China Annual Conference hosted by the financial industry was held in Beijing, and Xinhua Insurance won the "2023 Pilot China Golden Wisdom Award - Outstanding Insurance Service Award" for its warm and efficient claims service and nationwide customer service center.
On December 21, the 2023 Shanghai Wealth Management Forum and the "SSE Golden Wealth Management" Award Ceremony hosted by Shanghai ** News was held in Shanghai, and Xinhua Insurance won the "Golden Wealth Management - Annual Insurance Protection Brand Award".
On December 20, the "2023 Extraordinary Insurance Selection" award ceremony hosted by Jiemian News of Shanghai Media Group was successfully held, and Xinhua Insurance won the title of "Top 10 Extraordinary Insurance Companies of the Year" for its high-quality development results in 2023.
On December 20, the "See the Future, 2023 6th Capital Market Summit Forum and Golden Jubilee Award Annual Awards Ceremony" hosted by Investment Times was held in Beijing. New China Insurance won the "Golden Jubilee Award - 2023 Best Claims Service Life Insurance Company" and "Golden Jubilee Award - 2023 Excellent Insurance Service Team".
In 2023, New China Insurance will focus on "customer-centricity", supported by technological innovation, and supported by special services, and continue to fulfill its social responsibility of "finance for the people", providing customers with comprehensive life insurance products and services through a nationwide network of institutions and diversified sales channels.
In terms of customer service, the company empowers customer service upgrades with science and technology, and builds a smart customer service cluster with "online + offline, intelligent + manual" multi-platform interaction and full-scene coverage, so as to realize online and paperless service processes. At the same time, intelligent services and manual services complement each other, and customers can enjoy a convenient and efficient intelligent service experience around the clock and on all platforms. At the same time, the company carries out a series of special services such as exclusive care services over the counter, financial knowledge public welfare trips, and "big visits", so as to benefit the people's livelihood, protect the people's livelihood, and warm the hearts of the people.
Adhering to the concept of technology empowerment, the company actively builds an intelligent claims service system covering the whole process of "insurance-reporting-application-review-payment", and each process supports real-time inquiry, so that the claim can be "seen" and the guarantee "touched", so as to achieve transparent claim settlement and abide by service commitments. The timeliness of compensation is a key part of the customer experience, and the real-time payment scope of Xinhua Insurance's insurance benefits has been extended to all cases with an individual insurance amount of less than 10,000 yuan (inclusive), and nearly 80% of the cases can be settled on the same day.
New China Insurance has also continued to establish and improve a package of health management service systems covering domestic and overseas service scenarios and different health management needs before, during and after medical treatment, providing customers with the last "1 kilometer" solution for their medical expenses, and continuing to provide critical illness condolence and advance compensation, medical advance payment services, and direct payment services for special drugs (including CAR-T) drug purchases. By exploring a variety of new claims service models such as consultation with external experts and graded appraisal of claims, New China Insurance allows customers to truly enjoy the peace of mind, peace of mind and comfort of claims.
In the future, New China Insurance will continue to optimize the service experience, expand its service functions, and provide customers and teams with a service experience of "higher efficiency, better experience, and better service".
*: Elephant News).