Brand model: Huawei MateBook X Pro
System version: Windows 10
If you forget your password, you can use the dongle to verify it, and then change the password to create a new one. However, if you don't remember the password, pay attention to whether the page shows whether you insert a USB flash drive to reset the password, if you have used the security key USB flash drive to verify before, you can insert an external physical security key USB flash drive to reset the password. If none of the above methods are possible, you will need to use safe mode and restore factory settings.
To retrieve the password for Huawei computers, you can take the following steps to solve the problem:
1.Safe mode, you can consider using the method of turning on safe mode. Press the F8 button repeatedly when turning on the computer until the computer enters safe mode. Here you can find the option to reset the password or change the password after verification, and the computer will be initially without a password after the reset, and you can directly log in to the system, and you can also refer to the user manual of the Huawei computer for specific operation methods.
2.Click the power icon in the lower right corner of the computer to restart the computer, and during the reboot process, press the F10 key continuously to enter the factory reset. In recovery mode, the computer will erase the password, and at the same time, the desktop and C drive of the computer will be formatted and restored, and there is a risk of data loss. Make sure that you can accept this method before performing the operation, otherwise the data may not be retrieved.
3.In addition, you can also try to use third-party software, such as Windows password reset, to clear or reset the password by entering BIOS mode through an external USB flash drive. However, you need to be cautious when using third-party software to ensure that the software is reliable to avoid unnecessary losses.
If none of the above methods solve the problem, we recommend that you contact Huawei customer service or send it to a Huawei service center to detect and retrieve or reinstall the system. The engineer of the service center will deal with it according to the situation of the computer, and whether it can back up the results that need to be tested shall prevail.
In short, there are many ways to retrieve a Huawei computer that cannot be turned on if you forget your password, as long as you take the right solution, you can solve the problem smoothly. At the same time, to prevent similar issues from happening again, it is advisable to back up your important data regularly and remember your passwords.