Recently, Pearl River Zhilian officially obtained the ISO20000 information technology service management system standard certificate, which indicates that the standardized IT services provided by Pearl River Zhilian have been highly recognized by international authorities.
ISO20000 is an IT service management standard for enterprises. As an international standard for certifying the level of IT operation and service management, ISO20000 specifies the relevant requirements for the IT service management industry to effectively provide integrated management processes and process establishment to enterprises and their customers, help identify and manage the key processes of IT services, and ensure that effective IT services are provided to meet the needs of customers and businesses. ISO20000 can be regarded as the specific application and expansion of ISO9001 in the IT service industryStandardization of IT servicesto manage IT issues, categorize IT issues, identify intrinsic connections to problems, and then plan, manage, and monitor against service-level agreements, with an emphasis on communication with customers.
ISO20000 is mostly used in IT service providers, IT departments of enterprises and enterprises, and is related to IT service processesIn addition to paying attention to the quality of IT services, we also pay attention to finance, information security, etc.
As an industrial digital service provider trusted by users in major vertical industries for a long time, Pearl River Zhilian has been deeply engaged in the digital field for a long time, and has always insisted on creating value for customers with standardized IT services.
Focusing on the main directions of 5G 700MHz secure and trustworthy network, localized technology base, and digital industry applications, Pearl River Zhilian has made extensive layouts in multiple fields such as smart healthcare, smart government affairs, and smart parks, creating a number of products and solutions that meet the needs of the industry and meeting international standards, and providing complete full-process closed-loop services. Through the ISO20000 certification, the products and services provided by Pearl River Zhilian will further meet the strict requirements of users for compliance.
Previously, Pearl River Zhilian has passed a number of certifications, including ISO9001 quality management system, ISO27001 information security management system, ISO45001 occupational health and safety management system, ISO27701 privacy information management system, etc., with complete elements and wide coverage. The passing of the ISO20000 certification marks the improvement of the information technology services provided by Pearl River Zhilian for industry customers, and is another milestone in the process of continuous improvement and improvement of IT service management.
In the future, Pearl River Zhilian will continue to take international standards as the criterion, standardize service processes, improve information technology service capabilities, improve service efficiency and quality in both directions, continuously create new momentum for the digital and intelligent upgrading of industry users, and help major industries quickly realize digital transformation and upgrading.