Recently, the well-known domestic online consumer dispute mediation platform "Diansubao" received a complaint from a merchant that Alibaba's "AliExpress" said that the merchant withdrew from the business and was maliciously found an excuse to confiscate all the deposits.
On November 30, Mr. Li of Zhejiang Province complained to "Diansubao" that his AliExpress store chose to withdraw from the self-operated store and get back the deposit of 10,000 yuan because he wanted to change to a fully managed model. When there were only a few days left to get the money back, suddenly one day, the store said that it was infringing, closed directly, and fined 10,000 yuan. Mr. Li said that his store products had been deleted for almost a month, and there had been no point deduction infringement before, and there was no 0 pointsWhen you see that you are going to quit, hurry up and cut the last handful.
Courtesy of Mr. Lee.
Mr. Li saidI consulted four times about what caused the store to close directly, but the reply was more and more outrageous, I don't know if I can't say it, or I'm too lazy to say. AliExpress fined 10,000 yuan, I didn't bother to say it, if I wanted to know the reason, I had to follow the reply, go to court, for 10,000 yuan, I need to spend 10,000 lawyer fees in court first, so as to know the actual reason for the closure of the store at that time, AliExpress disposed of its own assets, and I didn't even have the right to know
After receiving the user's complaint, we immediately handed over the complaint case to the relevant staff of the platform for proper handling, but as of press time, we have not received any relevant handling reply from the complained platform.
Learn from the network economic and social enterprise database,AliExpress is affiliated with Hangzhou Alibaba Advertising***It was established in December 2006 and is located in Binjiang District, Hangzhou City, Zhejiang ProvinceThe legal representative is Dai Shan. It claims to be a cross-border e-commerce platform built by Alibaba for the international market, and is known as the "international version" of AliExpress by the majority of sellers, facing overseas buyers, through Alipay international accounts for guaranteed transactions, and using international logistics channels to transport and ship, is the world's third largest English** shopping.
According to the "Enterprise Risk Rating System of the Network Economic Society", the risk rating of Hangzhou Alibaba Advertising***, which is affiliated to AliExpress, isr1+, where the company is currently locatedLow risk
According to the effective complaints of users in the field of cross-border e-commerce accepted by "Diansubao" from 2023 to the present (ranked according to the number of complaints), AliExpress ranksEighth place, the latest rating is ".No rating”。Other similar e-commerce platforms that have been complained about include:Yang Wharf, China Duty Free Sunrise, Tmall Global, Shopee, Zhiji, Different, Koala Overseas Shopping, Amazon, Mingxuan Haitao, Dunhuang Net, Haitao Duty Free Shop, All-you-can-buy, Jumei Youpin, Baby Grid, Kelp Treasure。Previously, it was also receivedPanda Life, Bingbing Shopping, Chopping Gang, German BA Bodyguard**, Sea Fox Haitao, Xingyun Warehouseand other similar platform complaints.
In addition, the cases of user rights protection accepted by "Diansubao" show that "AliExpress" is also suspected of existingRefund issues, freezing of merchant funds, non-refundable exit deposit, overlord clauseand so on.
Case 1: The user complained about the overlord clause of "AliExpress" and refused to compensate in full
On October 9, Ms. Huang of Guangdong Province complained to "Diansubao" that she received a return package on September 16, 2023, and recorded unpacking**, the package was filled with several bags of sand, the product was replaced, and the order was sent by herself with 6 mobile phone screens, before sending the product, it was also filmed** and sent to the buyer, and then the returned package received, the bag was disassembled and re-pasted with scotch tape, **and** There are shooting, and then we immediately contacted AliExpress customer service, and the customer service also said**and**Keep it, and then you can directly refuse the package.
After that, the staff of the platform contacted themselves and asked us to provide the weight of the package, the product** and unpacking**, and after final verification, the price of the entire package was $224, saying that we could only compensate us for 5464 US dollars, I have been making excuses that I did not fill in the value of the goods, can not be fully compensated, but our package was in the hands of their logistics was given by someone, I asked them to give us an explanation, they have refused to reply to us.
Ms. Huang asked them to provide monitoring, and needed to know whether the package was dropped by the staff inside, or the buyer dropped the package, and they couldn't provide it, and kept repeating the same words, saying that we did not choose the value of the goods and could not compensate in full, obviously they dropped our products, we have complete evidence, we can confirm that our products were dropped, we have to complain to the platform, and ask for full compensation.
Case 2: "AliExpress" was accused of violating the rules and being punished multiple times
On September 17, Ms. Shi of Guangdong Province complained to "Diansubao" that she entered the AliExpress platform (store name guangzhou lukali leather goods store) on August 21, 2023, and on September 6, 2023, there was a serious infringement in the store, and all the products in the store have been removed from the shelves.
The next day, the AliExpress platform permanently closed the store, froze all funds and confiscated the depositOn September 8, AliExpress reminded itself that the store that was blocked had serious violations for the second time, and the penalty was frozen for 7 days. Ms. Shi said that how can an account that has been permanently closed have serious violations for the second time, and whether such a punishment is reasonable. His appeal is to return the 10,000 yuan deposit.
Case 3: "AliExpress" was accused of maliciously refunding the seller's interests
On August 22, Mr. Zhang of Guangdong Province complained to "Diansubao" that our company had opened an online sales store on the AliExpress platform. The buyer initiates a dispute due to product quality problems, and we agree to return the goods for a refund, and are willing to bear the shipping costs. But the AliExpress platform ignored our request and refunded the buyer directly. For this problem of forcing sellers to choose to abandon goods, we actively seek to communicate with the AliExpress platform and ask the seller to return the goods, but they are all rejected by the AliExpress platform without reason.
AliExpress customer service said that it would help initiate an appeal, but there was no result. Therefore, in line with the principle of fairness and justice and equal commercial status, we require the AliExpress platform to return the goods involved in the dispute, or give us the corresponding amount of economic compensation. We would like to ask for a fair and equitable result.