These two days.
Under continuous low temperature "stress".
Quite a few people in the shopping cart.
A new down jacket was added.
A while ago. Netizen Mr. Zhu.
I bought a brand-name down jacket online.
When the result is received when the clothes are tried on.
An object in a pocket
It makes him feel like he has fallen into an ice cave!
Mr. Zhu is on the official *** of Adidas, spending 7186 yuan bought this down jacket online. The goods were received 3 days later, and he tried them on immediately after opening them.
As a result, Mr. Zhu felt a foreign object in the pocket of his down jacket and took it out to take a lookIt's a white flowerThere is also a note on the back that reads "Mourning"!
- This is most likely a funerary corsage.
Mr. Zhu said that he was still hereTraces of suspected wearing were found on the chest of the down jacket.
"There are two holes in the upper left side of the clothes that resemble pinholes, and it is estimated that the clothes were worn (funeral) and returned to the merchant, who should have sent them directly to me without inspection. ”
Mr. Zhu felt very unfortunate about this shopping experience, and his mood was greatly affected.
Mr. Zhu immediately reported the relevant situation.
Reflect to Adidas' customer service.
But the attitude of the other party.
He was very dissatisfied!
Mr. Zhu told reporters.
The customer service called four or five**.
Let him return the goods for a refund.
However, the head of the opposing company.
There was no sincerity in apologizing.
Journalists on this matter.
Call Adidas customer service.
In the end, the customer service staff said.
After communication and consultation.
Agreed to return the goods to Mr. Zhu for a refund
and compensation of 500 yuan
In response to this incident.
The lawyer said. If there is evidence that the merchant's ** product is not brand new, the consumer has the right to return the product and request the merchant to compensate for the relevant losses.
On the other hand. The incident also revealed a problem
Consumers who shop online do enjoy the seven-day no-reason right to return goods granted by law;But at the same time, we should also keep the moral bottom line, if the product has indeed been used, do not return it as a new product.
Healthy business environment.
It should be up to the operator and the consumer.
Jointly maintained!