Can the citizens who dial ** understand the whole process?Can I check the progress of my appeal?For units or departments with a large number of complaints, will the problem be dealt with centrally in the future?What if the citizens' demands are unreasonable?These problems are closely related to a theme, that is, how to better serve the people in the jurisdiction and let the demands of the masses be solved more smoothlyThis is also the direction of the "12345" government service in Qilihe District. As an information center, the "12345" government service is a "heart-to-heart bridge" between the party and the people, and an important support for the last kilometer of the "people's sentiment assembly line", which can not only assist the ** department to conduct research and analysis, but also promote the orderly development of all walks of life in the jurisdiction, so that the citizens can live happier lives and the city is more warm. Since the launch of the "12345" government service in Qilihe District, multiple measures have been taken to actively coordinate and promote the better development of this work. 
Strengthen the training system
In order to improve the professional level and service quality of the "12345" staff, the district three-dimensional center organizes special personnel to conduct theoretical training and operation specification training on a regular and irregular basis, aiming to improve the professionalism of the staff and the ability to deal with various emergencies.
Conduct joint meetings and provide a platform for information sharing
In order to improve the rapid response ability and problem solving ability of 12345**, the district 3D center held a joint meeting between various departments in a timely manner for some difficult cases, centralized integration of information from different departments, realized rapid information transmission and collaborative work, and improved the efficiency and accuracy of problem handling.
Change the way without delay and improve satisfaction
Standardize the handling process, improve the quality and efficiency of handling, improve the working mechanism, unite the work force, and take "whether the masses recognize or disagree, and are not satisfied" as an important criterion for testing the level of service, and solve the most "difficult and longing" problems of the masses. The implementation of these typical practices has effectively promoted the development and improvement of the "12345" * work, promoted the work to be carried out more efficiently, and the public service was more satisfied. The three-dimensional center of Qilihe District will solve problems for the masses with a solid style and efficient service, take the protection of the interests of the masses as the starting point and foothold of the work, make the service truly "hot", and continuously improve the modernization level of the city's social governance system and governance capacity. Correspondent: Xu Ning Editor: Zhang Lu (intern) Editor-in-charge: Liang Qianru Editor-in-chief: Wang Nan Review: Chen Yaling