Shenyang "No. 1", Chengdu "Single King", Hangzhou "No. 1" ......On December 7, top riders from all over the country gathered at the Party and Mass Service Center of Putuo District, Shanghai, where the first 2023 National Food Delivery Industry Vocational Skills Competition hosted by the China Finance and Trade Light Textile and Tobacco Trade Union and the Shanghai Federation of Trade Unions was held.
40 riders from six platforms, including Ele.me, Meituan, Hema, Flash, Dada, and Dingdong, competed on the same stage, and after a two-hour competition in delivery skills, Huang Xiaoqin, a female rider from Hangzhou, finally won the championship.
8" bends, narrow bridges, water-carrying riding, "fast, stable and accurate" ultimate test.
At the finals, the contestants assessed five contents in turn: pre-delivery preparation, standardized delivery, safe driving, distribution practice and abnormal disposal. The competition is undoubtedly the most frightening for riders. There are not only special terrains such as "8" bends, narrow bridges, roundabouts, and speed bumps, but also pinch the timer PK speed, install a glass of water to test the stability, and the whole driving process can not be stopped, feet touch the ground.
Oops, just a little bit!I could have had a chance to get a perfect score!The referee let out a sigh of regret. No. 14 rider Liu Xulin came to a halt in the last corner, and a single braking caused a lot of water to be spilled in the cup. Rider No. 11, Liang Hao, passed without danger and scored the best in the event. "I'm still confident in my skills. Liang Hao said that he came to be a rider because he likes cycling very much. "My hometown is in the mountains of Sichuan, and I have been running in the mountains on my bicycle since I was a childLiang Hao also won the third prize.
Champion rider Huang Xiaoqin also went quite smoothly in this link. Carefully inspect the vehicle before riding: how the tire pressure is, how flexible the handlebar steering is, ......Although she was a little nervous at first, Huang Xiaoqin immediately substituted the competition venue into her daily work: "During the evening rush hour, many shared bicycles and battery cars are parked on the side of the road, and we have to pass through the crowded **, and we can't touch the vehicles on the side, which is similar to the scene of crossing narrow bridges and curves." Huang Xiaoqin carefully adjusted the handlebar angle and speed, and finally the car drove the whole way at a constant speed, and the water in the water cup was almost not spilled. "It's still a girl who is careful!The onlookers praised it.
Picture: Huang Xiaoqin is competing in a rounding ride.
The competition also simulated extreme situations in delivery, such as the wrong merchant address, unreachable users, and ...... with the wrong food preparationRider No. 40 received a delivery order, and when he checked the delivery item, he found that the box contained a very valuable item and a controlled knife. Zongbo then carefully explained the delivery rules, could not help the delivery of control knives, and also reminded the customer to purchase the insured service for the goods, and finally obtained the understanding of both the merchant and the customer. The setting of abnormal situations not only tests the rider's meticulous observation, but also challenges communication skills and dispute handling skills.
Women don't let the eyebrows be shaved, and that's how the champion riders are made.
35-year-old Huang Xiaoqin has been running singles for 3 years. The master who took her when she entered the industry once said bluntly: "This job is too hard, the wind and rain are blowing, and you have to run to the 7th floor, you can't persevere." Before delivering food, she worked as a front desk, wedding supervisor and a print shop, all of which were not manual work.
Although physical strength may not be a strong point, Huang Xiaoqin has her own advantages. When she first ran the order, it would take others a month or two to familiarize herself with the delivery route, but she was stunned and wrote it down in two weeks. In addition to working hard enough, being emotionally stable, empathetic, and good at communication, these shining points make Huang Xiaoqin handy when dealing with abnormal disputes. "Our work is mainly to pick up and deliver, on the one hand, the merchants, on the other hand, the customer, and the smooth communication with the merchants, customers, many problems will be solved. Huang Xiaoqin said.
Today, Huang Xiaoqin is the "first sister" in the Hangzhou rider rankings, and has also been promoted from a rider to a team leader. Before leaving for Shanghai to compete, Huang Xiaoqin made a bet with her colleagues, "I am bound to win this championship, and I have confidence in myself." ”
It is understood that Ele.me is also constantly improving the training and incentive mechanism of riders' professional skills. Riders who participate in vocational skills competitions and carry out the skill level recognition of online delivery workers will receive real incentives. The improvement of vocational skills will also lead to an increase in the income of running orders. In addition, riders also have the opportunity to move up to a wide range of career positions such as station manager, dispatcher, and delivery manager.
Xiao Shuixian, senior vice president of Ele.me, said: "As a new form of employment, riders have a higher vision for self-realization. We will provide a full range of support to help riders grow better and make them more motivated. ”
*: China Youth Network].
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