Recently, a strong cold wave has swept most of China's provinces and cities, and there has been a blizzard in the northern region. Affected by the low temperature, it is difficult to melt the frozen ice and snow, which has a certain impact on travel.
In the face of sub-zero temperatures and freezing roads, some netizens noticed that delivery riders were suffering more discomfort and risks than before, and the topic of "should you order takeout in extremely cold weather" appeared on the hot search list. Some netizens said that extreme weather should try to avoid ordering takeout, and delivery riders are not only hard, but also have safety risks;Some netizens also suggested that food delivery is a job used by riders to support their families, and not ordering takeout will cause them to lose their jobs.
Under the argument, a takeaway brother responded, "Where can I make money if I don't order takeout?"He also said that the takeaway platform has rewards and overtime exemptions for bad weather, and rainy and snowy weather is also an opportunity to make money.
Heavy snow and extreme cold weather are coming
Should I order takeout?
The impact of the strongest cold wave since this winter has just ended, and a new round of cold air has followed this week. At 6 a.m. on December 22, the ** Meteorological Observatory continued to issue a yellow warning for low temperatures: it is expected that from 8 o'clock on the 22nd to 8 o'clock on the 25th, the daily minimum temperature or average temperature in the central and western parts of Inner Mongolia, northern Shaanxi, North China, Northeast China, Huanghuai and most areas south of Inner Mongolia will be more than 5 -7 lower than that of the same period in history.
On December 11, Beijing ushered in the first snowfall, and the temperature also dropped below zero. Netizen Xiaoqi began to struggle with whether to order takeout at noon before 10 o'clock.
The main reason is that the snow is falling all the time, and the ground is full of mud and snow, and it is easy to slip when walking, let alone cycling," Xiao Qi said, "First, I feel that this kind of road is really not safe, and I am also a little worried about the long delivery time in snowy days, and the food will be cold when it is delivered." ”
Considering that it is inconvenient to go out on a snowy day, Xiao Qi still decided to use takeout to solve lunch, "The platform is not mandatory to send orders, and the knight who takes the order definitely needs to earn this money." No one ordered them to stay outside, and it was not in vain that they suffered. ”
But in order to ensure the safety of the riders and the quality of the food, Xiao Qi's order has also put a lot of effort into it. "I picked a store close to my home, ordered half an hour earlier than usual, and left a note that 'don't worry, you can deliver it slowly,'" she said, "and people's safety is more important than getting food as soon as possible." ”
To Xiao Qi's surprise, the arrival time of the takeaway was not much different than before, and seeing the delivery rider with snow on his body, Xiao Qi's heart still rose some "guilt".
Although it is said that there is a subsidy for food delivery on a snowy day, and the riders also voluntarily choose to deliver food today, I still feel embarrassed when I open the door from the warm room and see the wet rider standing outside the door," she said.
Returning to the comfortable room again, opening the meal that was still hot, Xiao Qi did not hesitate to "reward" the rider with five yuan.
Money is small money, mainly to express one's gratitude. ”
Some netizens also think that this kind of bad weather should not be ordered for takeout. Netizen Xiao Liu said, "I never order takeout in extreme weather, and I also teach children to empathize." ”
Regarding the problem of "the income of non-ordering delivery riders is reduced" mentioned on the Internet, Xiao Liu said, "This kind of weather is rare, and they will not lose their income for this day." But if something happens, it can be a huge burden on the family. If you deliver food and your children deliver food, will you care about the day's income or life safety?”
On the Internet, the topic of "should I order takeout in extremely cold weather" rushed to the hot search, and some thought that it should not, "I feel sorry for the takeaway guys!".Why do you want my little brother to work in such harsh weather?It's too hard to work outdoors" "It's very slippery, I go out and play a slip, I see that it's really hard for my little brother to ride an electric car!"It's too sinful, it's not safe to eat this meal, build your laziness on the danger of others" ......Others think, "The weather can't change, we can always make them make more money, right?""Shouldn't this kind of weather give a commission to the delivery rider for every order?""It is advisable to extend the delivery time, and if the delivery time is sufficient, who wants to joke with life?”…For this reason, netizens quarreled.
What does the little brother say?
There are many subsidies on the platform and more heart-warming stories
Beiqing Daily interviewed a number of takeaway brothers, and everyone said, "I still hope everyone will order more takeaways." Because the platform will give more severe weather subsidies than usual on snowy days, and because the food delivery time is more abundant, there will be basically no problems such as overtime for food delivery, and the pressure of running orders is low and the income is high.
Chef Liu, a delivery rider, said that on recent snowy days, there will be more orders, and he can deliver more than a dozen orders per day than usual.
Compared with the time on the road, in fact, the bigger problem is that due to the large number of orders on snowy days, the merchant has a situation of order accumulation, resulting in the phenomenon of overtime in delivery. But customers are quite understanding of us, and there are very few bad reviews, complaints, and so on," he said.
Chef Huang, a delivery rider, also said that although the weather was cold, the customer's behavior was heartwarming. He told reporters, "On the second day of heavy snowfall, because the road was icy and slippery, and the weather was cold, the delivery of food was overtime for 5 minutes, and I could feel that the meal was a little cold." ”
Chef Huang mentioned that many customers are very kind, and after apologizing to the customer, the other party not only did not pursue it, but also sent a tip after delivery.
Not only me, but also my colleagues next to me have been receiving tips from customers in recent days. This kind of thing is not about more money and less money, but after receiving it, I am happy, and I can feel that it is a heart from the customer. ”
Regarding netizens' doubts about the management of the platform under special weather, the delivery rider responded that the delivery platform has indeed relaxed the rules for food delivery. Rider Master Feng said, "It is difficult to ride on a snowy day, and it is difficult to avoid the occurrence of overtime, and the platform will explain the policy specifically." ”
Orders that normally need to be delivered in 30 minutes will be relieved to 36 minutes or more on snowy days. Even if there is a timeout or complaint, the platform will have a corresponding exemption policy. There are long-term winter activities at the beginning of winter, and there is a bad weather subsidy, so when it snows, you can stay up for a long time, and you can earn at most in a day.
Six or seven hundred yuan, this month's income is expected to exceed 10,000 yuan. ”
The platform has launched a penalty exemption and subsidy policy
Meituan invested 1.7 billion yuan in special distribution subsidies
In response to bad weather, in addition to the penalty exemption and subsidy policy, the takeaway platform has also launched caring measures.
Meituan said that in order to cope with the special weather, Meituan sent riders with electric vehicle windshield quilts, handlebar covers, gloves, knee pads, thermos cups, baby warmers and other cold-proof materials, together with the "Tongzhou Guardian 1" small medicine box in the health zone of each distribution station, providing common winter medicines such as cold medicine and chilblain cream for riders to use, so that riders can rest and get supplies at any time. At the same time, Meituan has built more than 3There are 80,000 rider stations, which are generally located within one kilometer of the city's popular business districts, providing drinking water, rest, mobile phone charging, microwave hot meals and other living services to ensure the health and safety of riders. In addition, Meituan plans to invest 1.7 billion yuan in special delivery subsidies to ensure that riders have income.
Ele.me said that in order to cope with the heavy snow, Ele.me has done a good job in advance of the safety and cold protection of riders, and set up a special team for "safe production". On the front of the page of the software rider version, the platform is equipped with prompts including slowing down, cold and anti-skidding, etc.
At the same time, the platform also optimizes the delivery route and dispatch protection, helping riders to arrange delivery time more flexibly, shorten delivery distance, and enable penalty exemption measures and abnormal declaration and elimination in relevant situations. In addition, Ele.me also distributed winter warm packs including fleece cycling scarves, thickened handlebar gloves, windproof warm knee pads, etc., in advance to provide logistical support for riders.
Journalist Observation:
It will be warmer for the delivery riders to get what they have to earn
In this debate about "whether you should order takeout in extremely cold weather", no matter what position netizens are in, the root of it is that they care about whether the delivery riders are treated fairly.
To improve the working environment of delivery riders, it is not necessary to completely "turn away" the takeaway in snowy days, but to require users to understand their difficulties, say more "thank you", be more patient, and have more understanding and respectIt is also more necessary for food delivery platforms to abide by the care policy and put the health and safety of riders first.
Let the riders get what they have to do to make this winter even warmer.
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Text: Beijing Youth Daily reporter Wen Jing Intern reporter Xiao Yuhan.
Edited by Fan Hongwei.