On November 24, in the hall of the Changzhou government affairs office, a woman angered the hall on the spot because the government staff asked her to go home many times to get materials. The woman asked the on-site staff why she couldn't be informed of the materials she needed at one time, didn't she know the difficulty of the masses?She had come to consult a few days ago in order to get things done more smoothly, but when it was her turn to do something, the staff asked her to show her ID card, causing her to rush home to collect the certificate. Two hours later, when she arrived again, the staff asked her to take her passport, which made the woman unbearable, and she burst into tears on the spot and angrily reprimanded the staff: According to your requirements, I have prepared all the materials, why is there a lack of this and that when I come to you to do business?Why can't we make it clear all at once?Do you understand the difficulties we have?This constantly consumes people's time and energy, and it is speechless!
Expanding: Such scenarios are not uncommon in society. Countless people have personally experienced the troubles and cumbersomeness of government affairs. They may have to run many times for a small thing, providing all kinds of materials. And what happened to this woman sublimated the anger of the masses to the extreme. Her questioning of the staff represents not only her personal anger, but also the voice of millions of people. They do not have high requirements for the staff of the government affairs hall, and only hope that they can do things responsibly and efficiently, instead of constantly making the people go back and forth, wasting time and energy. Yes, the process of government affairs may be the same in every place, but if the government staff can inform the masses in advance of the specific materials needed, and even list these materials in detail on the convenience manual printed at the window, then the people do not need to consult and run around repeatedly, saving time and energy, and improving work efficiency.
Although Zhejiang has implemented the concept of "running at most once", in practice, the staff of the Changzhou Government Affairs Hall have not fully implemented this concept. The slogan "One thing at a time" on the outer wall of the Changzhou government affairs hall seems to satirize the irresponsible and indifferent attitude of the staff. Work efficiency and attitude are important indicators to measure the quality of a government affairs hall, and the masses have their own scales in their hearts. If the staff are both efficient and have a good attitude, they will naturally be praised and praised by the masses. However, the reality is shocking. Many clerks adopt an attitude of indifference and disregard to the masses who come to do business, as if they have put themselves in a high position, and this attitude is really disgusting. Although we can understand that they repeat the same work every **9 to 5, and after a long time, people will become numb. But this is not a reason for them to be difficult and irresponsible in dealing with the masses. This arrogance and disregard can only lead to disappointment and chills.
Expanding: The problem of the attitude of clerical staff is not an isolated case in society. A similar situation exists in the government affairs halls in many places, where the clerks are indifferent to the masses who come to do business, take them for granted, and even deliberately make things difficult. People with this dark mentality often use the power in their hands to embarrass others for their pleasure. However, no matter how far they go, this mindset will not be welcomed and respected by others. Only by standing in the perspective of the masses, considering what the masses are thinking, and understanding the difficulties and troubles of the masses in handling affairs, can we empathize with our thinking and change our cold attitude into warm and thoughtful service. Mutual understanding and respect between people is essential in the process of doing things. Only in this way can the masses feel warm and happy.
Running at most once is an important concept put forward by Zhejiang Province, aiming to reduce the tediousness of the masses and improve the efficiency. This concept has been promoted well in Zhejiang Province, and good results have been achieved in many places. However, in the Changzhou government affairs hall, this concept has not been fully implemented. Even though the slogan on the wall of the government affairs hall advertises "one thing at a time", in fact, the process is not as simple and direct as advertised. From the perspective of the masses, seeing this propaganda slogan makes people feel an inexplicable irony. What is the point of just shouting slogans loudly, but in the actual process of doing things, the efficiency and service attitude have not kept up?
Expansion: The original intention of promoting the concept of "one run at most" is to make it faster and more convenient for the masses to do things. The implementation of this concept requires the efforts of the first department and the cooperation of all parties. While promoting "one run at most", Zhejiang Province also realized that only propaganda slogans are far from enough. The effectiveness and feasibility of this concept must be verified and proven through concrete actions. Although the poor attitude of the staff in the Changzhou government hall is disappointing, it still cannot deny some benefits brought by the practice of this concept. Many localities have learned from Zhejiang Province and followed its example when they returned. This act of imitation has become a method that has to be adopted in the reality of the propaganda slogans. However, we also have to face a practical problem, that is, the government affairs in some places have not been substantially improved as in Zhejiang Province. This kind of Bei Shi's behavior makes people feel helpless. Only when the first-class department thinks about the problem from the perspective of the masses, truly understands the difficulties of the masses, and compares the hearts with the hearts, can we truly achieve the substantive implementation of "running at most once".
In the process of doing things, the masses expect the government affairs hall to provide efficient service and a good attitude. However, in the experience of Changzhou Government Affairs Hall, these expectations have been far behind. The clerk repeatedly asked the woman to provide different documents, which made her very angry and asked why the staff could not clearly inform the required documents at one time. Her anger represents the voice of countless people, who feel helpless and bored with the cumbersomeness and unsmoothness of government affairs.
The attitude of the clerks is also a serious problem, they are indifferent to the masses who come to do business, and their attitude is indifferent, giving people a sense of superiority. Although we can understand the monotony and tedium of their work, this is not a reason to be irresponsible to the masses, let alone an excuse for arrogance and indifference.
The concept of "running at most once" put forward by Zhejiang has alleviated the problem of the masses to a certain extent, and has been recognized and satisfied by the masses. However, in some places, this concept has not been fully implemented, and the gap between propaganda and reality makes people feel ironic and disappointed. Only when the leading departments think about problems from the perspective of the masses and truly care about and perceive the difficulties of the masses can they truly achieve substantial improvement of "one run at most".
In general, the convenience and efficiency of government affairs is an important indicator to measure the quality of a department. Clerks should improve their sense of service, truly think about the masses, compare their hearts with their hearts, make sure that the required materials are clearly indicated in advance, and provide efficient and courteous services. Only in this way can the masses feel warmth and satisfaction, and realize the real concept of "one run at most".