On an ordinary business day in the Changzhou government affairs office hall, a woman was so angry that she vented her emotions on the spot because the staff repeatedly asked her to return home to pick up materials. She asked the clerks at the scene, why can't they make the requirements clear at one time and understand how difficult it is for people to do things?In fact, the woman had come to consult a few days ago, and when it was her turn to have her number, the staff asked her to show her ID card, but she had to hurry back home to collect the certificate, and when it was her turn again two hours later, the staff asked her to provide her passport, which made her cry on the spot and launched a tough **. She exclaimed, "According to your requirements, I have prepared all the materials, but when I come here to do business, I always lack this and that, why can't you tell me what materials I need at once?"Do you know how difficult it is for us to get things done?Tossing us again and again, making people speechless!The woman's anger is reminiscent of the slogan "One thing at a time" hanging behind the Changzhou government affairs hallAs part of the "one run at most" policy launched by Zhejiang Province**, the policy aims to meet citizens' expectations for efficient work. However, in the Changzhou government affairs hall, this slogan does not seem to have become a reality, and citizens still need to run to the same thing many times. Not only that, efficiency and service attitude are also aspects that need to be reflected on and improved in the Changzhou Government Affairs Hall. The measuring stick in the hearts of citizens has clear requirements for the work efficiency and service attitude of the government affairs hall. Although it is not the luxury of the public to be able to inform the clerk of all the details in advance, it is necessary to clearly inform the applicant of the materials that need to be prepared during the consultation stage so as not to waste the time and energy of the public. The staff of the government affairs hall should understand that they handle a variety of business on a daily basis and therefore know the business processes well, but the citizens who come to do business may not know the details. To solve the pain points when doing things, it is not only necessary to coordinate and cooperate with the best institutions, but also to have the patience and sense of responsibility of the staff.
Not only the Changzhou government affairs hall, but also the clerks in many places have an attitude of indifference and indifference, and they look at the people who come to consult and do things, as if they are on top. This attitude is annoying, and while we can understand that they may become numb to the repetition of the same tasks every day, it should not be a reason to prevent them from properly performing their duties and serving the people. Clerks should put themselves in the shoes of the citizens, empathize with them, understand the difficulties and needs of the citizens, and provide warm services. Only by genuinely caring for and understanding the citizens can we truly switch from a cold office environment to a warm service attitude, so that the citizens can feel warm and caring.
Zhejiang Province ** launched the "one run at most" policy to improve work efficiency and reduce the burden of citizens. Many localities have emulated this policy, but its implementation has backfired, and the process has been confusing and lengthy. This phenomenon is like a person learning from the East Shi to imitate the style, the slogan is shouted loudly, but the actual effect is not good. Only by truly thinking from the perspective of the citizens and understanding the real needs of the citizens can we truly practice the principle of "one run at most" and provide efficient and convenient services. Clerks should have a clear view of the entire process and provide detailed guidance and convenience manuals for the public. When citizens consult, they should take the initiative to inform them of the required materials and provide them with a detailed guide. Only by standing in the perspective of the citizens and thinking about the problem can the citizens feel the warmth and care of the people.
Summary: The reform and progress of the organization is a long-term and arduous task, whether it is a staff or a clerk, we need to strengthen the sense of responsibility and service. In terms of providing efficient and convenient services, there is still a lot of room for improvement in the government affairs hall. Officers should be citizen-centred, listen to their voices, understand their needs, and strive to provide satisfactory services. Only by starting from these subtleties and changing the attitude of indifference and irresponsibility can government affairs truly become a warm and efficient environment that meets the expectations of citizens.