In view of the chaos of the financial black and gray industry, it is necessary to cooperate with regulators, industry associations, enterprises and other parties to solve the problem and jointly protect the legitimate rights and interests of consumers.
Investment Times reporter Qi Wenjian.
With the deepening of the digital transformation of finance, chaos such as illegal rights protection and malicious complaints is becoming more and more rampant. According to the consumer complaint data disclosed by the State Financial Supervision and Administration in many places, in the first half of 2023, the proportion of loan business complaints will still be generally high, and the financial black and gray industries such as illegal rights protection and credit repair will show a frequent trend, and gradually form a black and gray industry chain.
In the face of the increasingly arrogant financial black and gray industry, how can we curb the development momentum of this industrial chain?How to effectively protect the legitimate rights and interests of consumers and practitioners?
On December 15, led by the Fujian Provincial Local Financial Supervision and Administration Bureau, with the participation of the Fujian Branch of the People's Bank of China and the Fujian Supervision Bureau of the State Administration of Financial Supervision and Administration, and jointly organized by the Fujian Local Financial Association and Qifu Technology, the "Gathering Financial Strength to Create a Better Life" financial consumer rights protection education and publicity activity was held in Fuzhou.
The reporter of "Investment Times" noted that the event focused on the protection of the rights and interests of financial consumers, and conducted in-depth discussions on guiding financial consumers to improve their awareness of risk prevention and consciously resist illegal rights protection in the financial industry.
Many people at the meeting said that under the guidance of the spirit of the first financial work conference, increasing financial consumer protection education and publicity, enhancing financial consumer risk awareness, and cracking down on financial chaos are not only the basic work to protect financial consumers, but also an important measure to create a clean environment in the financial industry.
Gather financial forces to create a better life" financial consumer rights protection education and publicity activities.
The results of cracking down on the financial black and gray industry have been revealedWith the popularization of the Internet and the in-depth development of financial digitalization, the financial black and gray industry has also grown.
The so-called financial black and gray industry refers to the illegal profit-seeking of criminals through illegal rights protection, anti-collection alliances, organized debt evasion, malicious complaints, credit repair, illegal insurance surrender and other illegal activities, which seriously infringes on the legitimate rights and interests of consumers and practitioners, affects the normal operation of practitioners, and disrupts the normal order of the Internet financial industry.
The reporter of "Investment Times" noticed that at the event, the guests at the meeting mentioned many times that in the process of cracking down on the financial black and gray industry, the joint cooperation of multiple departments has achieved good results.
Representatives of the Fujian Supervision Bureau of the State Administration of Financial Supervision and Administration said at the event that in view of the suspected black industry surrender in Fuzhou, the public security organs were coordinated to take the lead in setting up a joint task force to file and investigate. In April this year, the court convicted six illegal personnel involved in the surrender of the insurance to commit the crime of extortion, which is the first case in the country to be convicted and sentenced for the crime of extortion. "After the case was solved, our bureau, together with the public security and judicial departments, quickly promoted the experience of handling the case, and promoted seven cases of black industry ** surrender for the crime of extortion. ”
According to the relevant people of the Fujian Provincial Administration for Market Regulation, since the beginning of this year, relying on the advertising monitoring platform, it has increased the monitoring of suspected illegal advertising content such as interest reduction and exemption, rights protection, etc., and a total of 111 commercial investment advertisements published by the traditional Internet have been monitored, and more than 80,000 and 340,000 financial service advertisements have been carried out respectively. "The market supervision departments at all levels in the province have received more than 1,000 financial complaints and more than 500 reports, all of which have been completed and transferred to the financial supervision and public security departments for resolution. ”
Representatives of the Fujian branch of the People's Bank of China also said that since the beginning of this year, the people's bank system of the province has received a total of 265 clues on suspicious transactions, promoted the filing of 50 cases, and assisted in solving 32 cases. At the same time, it assisted in cracking the illegal operation of digital currency in Longyan City, arrested 20 criminal suspects, seized more than 20 bank cards, and involved an amount of nearly 200 million yuan.
Responses from all sides have been frequent
At present, after the phased achievements in the crackdown on the financial black and gray industry, financial enterprises mainly use scientific and technological means and cooperation with industry associations to continue to improve themselves and the industry, and contribute to the fight against the financial black and gray industry.
Xu Qinghong, senior vice president of Qifu Technology, said that the company has clarified the responsibilities of consumer rights protection from the board of directors to the management and then to the specific operation level, and in accordance with the requirements of the regulatory authorities, the entire system for consumer rights protection has been reorganized, involving the whole business process, and embedded a compliance review mechanism in it.
Xu Qinghong revealed that Qifu Technology will use AI technology to screen the content, and if sensitive words are involved, the technology will automatically alarm, aiming to control the free play space and scale of staff and customer communication to a certain extentThis technology has been concerned and favored by many licensed financial institutions. In addition, Qifu Technology has also established an intelligent management system to guide customers to borrow reasonably and consume rationally.
Zheng Yilong of Xiamen International Bank introduced that the bank has accumulated experience in daily work, and effectively identified customer identities by checking the remarks of social software such as Alipay and WeChat, as well as asking customers for basic information. In addition, the bank also continued to improve the normalized monitoring of malicious complaints, gave full play to the advantages of the banking system and technology, comprehensively sorted out the characteristics of the online black and gray industry in the financial industry, and built a comprehensive system to effectively fight back against the black and gray industry.
Li Wenjie, vice president of Industrial Consumer Finance Co., Ltd., also said that he not only resolutely carried out the struggle against the financial black and gray industry, but also strengthened the identification of complaints from non-personal people through scientific and technological means. At the same time, it actively participates in the research and overall linkage of the crackdown on non-performing black and gray products held by regulatory departments and industry associations.
Zheng Qi, vice president of Xinye Technology and chairman of the Consumer Rights Protection Committee, mentioned at the meeting that in addition to the regular operations carried out by industry organizations, the company will also cooperate with industry associations to carry out industry research, involving the promotion of the legal system of cracking down on black and gray industry.
Crack down on the financial black and gray industry and create a good environment for the industry".
Regulators and enterprises are actively suggested
In the process of cracking down on the financial black and gray industry, there is also an unavoidable status quo. For example, the current definition of illegal standards for the financial black and gray industry is not clear;The black and gray industry is concealed and usually exists in the form of a legally registered companyAmong the practitioners, there are many former employees of financial institutions who have certain financial knowledge and are familiar with the assessment and exemption rules of financial institutions.
In order to better promote the management of the financial black and gray industry, the relevant person in charge of the Economic Investigation Corps of the Fujian Provincial Public Security Department put forward several suggestions. First, promote the construction of legislation and strengthen institutional guarantees;Second, deepen coordination and cooperation, strengthen key prevention and control, timely discover potential risks and hidden dangers, and prevent the occurrence of extreme eventsThird, strengthen data governance and improve the regulatory system to regulate all types of market entities.
In addition, the Fujian Provincial Bureau of Letters and Visits Review and Review Department said that the introduction of laws and regulations related to the crackdown on the financial gray and black industry needs to be boosted by top-level design, and while the policy level is gradually improved, it is also necessary for the whole society, including the industry and enterprises, to work together to comprehensively manage the financial black and gray industry, and jointly promote the work process of protecting the legitimate rights and interests of consumers.
Zheng Yilong's proposal covers six aspects. First, distinguish the types of pre-accepted customer complaints, and do not record the number of notifications and assessments when they are transferred to the bank for stopping collection and modifying credit information, so as to reduce the pressure on the bank to dispose ofSecond, commercial banks are encouraged to establish diversified solutions for financial consumptionThird, we should advocate more financial institutions to form and join industry alliances to crack down on financial black and gray industries, and realize information sharing within the allianceFourth, strengthen cross-departmental joint actions, strengthen the working mechanism for systematically cracking down on black and gray industries, and carry out the formulation of industry rulesFifth, form a strategic cooperation agreement to achieve mutual information exchange;Sixth, establish a platform for the collision of clues in black and gray industry cases, and use scientific and technological forces to prevent and crack down on them according to the multi-party clue collision mechanism, purify the industry environment, and maintain a good financial order.
Li Wenjie also suggested that a multi-party linkage mechanism should be established to carry out publicity activities to crack down on the black and gray industry in the form of risk warnings, focusing on prevention, fraud and personal information leakageCarry out legal education for industry practitioners and consumers, and promote the establishment of legal awareness and risk awareness. "I suggest that industry associations increase information sharing within themselves, and even build a reverse reporting platform for bad black and gray industries, so as to reverse restrict the development of black and gray industries. ”
Zhang Hanwei, a senior client of Fujian Topway Law Firm, suggested starting from five aspects. The first is to improve the construction of the company's own compliance systemThe second is to never compromise in the face of irrational rights protection and anti-collection measures;Third, enterprises can locate and identify the black and gray products that have been identified, and share this information between institutionsFourth, financial institutions actively speak out and promote the establishment of a sound regulatory system by the regulatorsFifth, the industry takes the initiative to fulfill its social responsibilities and feeds back to the society in the process of development.
In order to reverse the current situation of the financial black and gray industry, Xu Qinghong put forward four suggestions, one is to take advantage of the illegal black and gray industry to use the regulatory agency's assessment requirements for the number of petition complaints, and to make the institution compromise through repeated malicious complaints and oppression, it is recommended that the regulatory authorities further strengthen the screening of petition complaints and not give the black and gray industry an opportunity;The second is to increase the management of ** platforms and social ** platforms, and block the customer acquisition channels of black and gray products from the source;Third, it is recommended that the regulatory authorities pay attention to the spread of black ash production and curb it as soon as possibleFourth, it is recommended to increase the reporting of black and gray industry cases and the hazards of black and gray industry, and help financial consumers identify black and gray industry and stay away from black and gray industry.
The financial black and gray industry is not only related to the protection of consumer rights and interests, but also to the stability of the financial system, and it is urgent for all parties to promote the high-quality development of the financial industry, especially the top-level system of the regulatory authorities, and all sectors of society will continue to pay attention to this.