"Hello, Beijing 12345, how can I help you?”
Our old building was always leaking and the property couldn't be handled. ”
Hello, what problem are you experiencing?”
Old-fashioned scooters occupy parking spaces, and tricycles get in the way. ”
After the wooden door is replaced, the door of the east and west wings is not very strong, can you change it?”
In the call hall of the Beijing Municipal Citizen Service Center, the sound of ringtones and keyboard taps comes and goes, and the "Citizen Feedback of the Day" that has exceeded 10,000 on the screen is being updated in real time.
In recent years, Beijing has solidly promoted the work of handling complaints immediately, using a first-class "embroidery needle" to thread the "10,000 threads" of people's livelihood, and leveraged a profound change in the governance of megacities.
The response should be fast, the work should be detailed, and the embroidery work should be done immediately after receiving the complaint. In the eyes of the street staff, a dispatch form of "handling the complaint immediately" is a matter of "bigger than the sky".
In the Citizen Appeal Disposal Center of Qianmen Street, Dongcheng District, the staff immediately clarified the responsible unit and contacted them as soon as they received the complaint. The responsible unit will inspect the scene, contact the relevant departments to solve the problem, and arrange regular return visits.
The vast number of cadres in Beijing Municipality have worked hard and with all their hearts, feelings, and efforts, one after another.
If there is mud on your feet, you can have a score in your heart. "If you have difficulties, find a confidant sister. Over the past 7 years, the team of intimate sisters in Qianmen Street, Dongcheng District, Beijing, who "only speak for residents", has used neighborhood feelings to resolve neighborhood conflicts and disputes, and turned the troublesome and difficult things of the masses into reassuring things that the masses are satisfied with.
How to build and change the beautiful courtyard?In the small courtyard chamber, everyone can fully express their opinions on the "big things" that need to be discussed and resolved in grassroots governance. Cluster wisdom, collective efforts, the masses have the final say. The small courtyard meeting hall builds a bridge of communication between the masses and the community, and draws a "concentric circle" of grassroots governance.
Nowadays, Beijing's work of "handling cases immediately after receiving them" is being extended and upgraded to "handling cases before litigation". There is no trivial matter for the masses, and everyone is a beneficiary of the "Fengqiao Experience", as well as a practitioner and participant.
In the new era, the "Fengqiao Experience" is timeless and full of vitality.
*: People's Daily Online"A new story for Maple Bridge"Series documentary.