On the first day of opening, Harbin Ice and Snow World welcomed more than 30,000 visitors. Despite the extremely low temperatures, reaching minus 20 degrees, this did not stop the enthusiasm. Tourists queue for hours in the freezing cold of almost minus 20 degrees Celsius, hoping to experience the charm of the ice and snow world firsthand. However, due to the limitations of the reservation system, many tourists are disappointed that they have not been able to make a reservation for the popular items.
On the first day of the opening of the park, Harbin Ice and Snow World became a hot search topic and aroused the attention of a wide range of netizens. A netizen who claimed to be from Harbin posted a paragraph on social **, recording his experience of going to play with his family on this day. They spent two hours trying to make an appointment, but they were unsuccessful in booking anything. What's even more infuriating is that they also heard someone shouting slogans for ticket refunds at the scene. Netizens complained that they could not enjoy the long-awaited gaming experience after queuing for hours in such cold weather.
According to the on-site reservation information, the quota for the Ferris wheel is 210 and the quota for the slide is 400 every half hour. The Ice and Snow World is only open for 10 hours, from 11 a.m. to 9 p.m., so the number of people who can make reservations for each project per day is relatively small, and only a few thousand people may be able to make reservations. Given the sheer number of visitors and the limited number of places available for the program, it's understandable why so many people can't book the program they want.
In the face of complaints and complaints from netizens, Harbin Ice and Snow World issued an announcement on the afternoon of December 18, announcing the suspension of ticket sales. According to the announcement, the number of reserved visitors on the day has reached 40,000, and in order to ensure the quality of play, it was decided to suspend ticket sales. At the same time, tourists are called on to arrange their play time reasonably and travel at staggered peaks to improve their satisfaction and travel experience.
In order to solve the complaints and complaints of tourists, Harbin Ice and Snow World released a letter to tourists on December 19, promising to take relevant measures to improve the quality of service and the travel experience of tourists. Specific measures include:
1.Strengthen reception arrangements: Ice and Snow World will urge the scenic spot to refine and optimize the reception arrangements to ensure that every visitor can get a better experience.
2.Improve service quality: Ice and Snow World will strengthen staff training and improve service awareness and professionalism to better meet the needs of tourists.
3.Optimize the reservation system: Ice and Snow World will strengthen the improvement and optimization of the reservation system to improve the success rate of reservations, so as to reduce the disappointment and dissatisfaction of tourists.
4.Limit the number of visitors: In order to ensure the safety and quality of the experience, Snow World may further limit the number of visitors entering the park to avoid overcrowding and a bad experience.
Regarding the speed and method of processing Harbin Ice and Snow World, netizens have mixed reviews. Some netizens praised the speed and method of processing Harbin Ice and Snow World, and expressed their support for their decision. It is a rational decision to consider that limiting the number of people is for the safety and comfort of tourists. They believe that even if they don't have a reservation for a popular item, they are willing to wait a little longer for a better experience.
However, some netizens questioned the speed and way of dealing with Harbin Ice and Snow World. They believe that for those who queue for hours at minus 20 degrees Celsius to be able to book a reservation, this treatment does not fully meet their expectations and needs. They believe that the arrangement and management of the project should be strengthened to ensure that more tourists can enjoy the fun of the ice and snow world.
Judging from the unusually popular situation on the first day of opening of Harbin Ice and Snow World and the subsequent handling methods, I believe that this incident reflects the strong demand and curiosity of tourists for the Ice and Snow World, and also highlights the shortcomings of the management in project reservation and reception arrangements.
Tourists, for their part, have high expectations for bookings and experiences of popular events. And in the process, they may face various difficulties and inconveniences. As tourists, we should be more understanding and tolerant, and at the same time, we should also learn to arrange our play time reasonably to avoid overcrowding and bad experience.
For the management, this incident poses certain challenges to the management and service of Ice and Snow World. They should learn from this incident and strengthen the improvement of the project appointment system and reception arrangements. Improve service quality and visitor satisfaction by optimizing systems and strengthening training to better meet the needs of tourists.
In short, the hot situation on the first day of the opening of Harbin Ice and Snow World has aroused widespread attention and discussion. Through this incident, we can see the love and pursuit of tourists for the ice and snow world, and at the same time, we can also see the shortcomings of the management in terms of service and reception. It is hoped that Harbin Ice and Snow World can learn lessons and continuously improve its management level and service quality to meet the needs of more tourists. At the same time, tourists should also look at it rationally and arrange their play time reasonably to get a better experience.