On January 7, a senior high school student in Nanjing encountered a moment of horror when he checked into a hotel. According to his account, the air conditioner in the room suddenly fell, and the air conditioner appeared to be taped to the wall rather than fixed with nails. There are obvious traces of degumming on the walls, which is shocking. Gao and his friends escaped unharmed.
After the incident, the hotel quickly changed the room for Mr. Gao and said that the problem had been dealt with. However, Gao posted related information on social **, which attracted widespread attention. After the hotel learned about it, it contacted Gao and asked to delete **.
Gao said that he did not release ** to ask for compensation, but to record his life. However, the hotel said in ** that it hoped to resolve the matter through negotiation and delete **, because the incident had an impact on the reputation of the hotel. Gao expressed dissatisfaction with this, thinking that the hotel tried to ask him to delete ** through moral kidnapping.
In response to this incident, the hotel should immediately conduct a thorough safety check of all facilities to ensure the safety of the customer's life. At the same time, the hotel should communicate with customers in a transparent and responsible manner and properly handle follow-up matters. This incident also reminds consumers that they should pay attention to the safety status of hotel facilities and ensure their own safety when choosing accommodation.