Headlines HunanOn December 2, 2023, Guangzhou Railway News (Correspondent: Ding Li, Wang LameiOn December 1, 2023, the G1342 train of the second fleet of the Changsha passenger section arrived at Yichun Station, and the party member train captain Zeng Shuming noticed that there was an elderly passenger sitting in a wheelchair at the door of the 7 car and an old grandfather waiting to get on the train. Hello conductor, my wife's right leg is broken, and I can't walk by myself, thank you for helping us, and please help me check our seats again, I don't know if this position is right?Commander Zeng hurriedly comforted the old man and said, "Don't worry, the old man, everything has us!."Definitely settled well!"I found that the old man's seat was at 7 cars and 3A, and after organizing other passengers at the door of the car to get on the bus, Captain Zeng picked up the grandmother and sent the seat to sit down.
After the train Yichun Station drove smoothly, the conductor sent tea to the two old people, carefully inquired about the situation of the elderly, and learned that the two old people were unable to walk independently due to the accidental fracture of the grandmother's right leg when they were traveling in Yichun, and they did not bring their own portable wheelchairs. Considering the physical condition of the elderly, the journey takes a long time, and it is inconvenient to go to the toilet and coordinate the two old people to the front of the No. 7 carriage, close to the aisle toilet, so that the right leg of the old man can be straightened and does not affect the rest. When the train arrives at Jinshan North Station, it will stand up in car 7, and communicate and coordinate with the subsequent passengers who get on the train to change to the seat of the elderly. Let the two elderly people rest in the front seat the whole time, without changing the carriage and tossing back and forth.
The conductor took into account the problem of unmanned pick-up and drop-off of the elderly in Shanghai Hongqiao, contacted Shanghai Hongqiao Station, communicated and coordinated the wheelchair guide out of the station service, and took careful care of the elderly along the way, and the female conductor Liao Yanhua was responsible for assisting the grandmother to go to the toilet. When the train arrived at Shanghai Hongqiao Station, the conductor carried the grandmother off the train and handed it over to a colleague at Shanghai Hongqiao Station. The two old men kept giving a thumbs up and praised: "Thank you so much for meeting you today, carrying me on and off the train, returning the coordinated seats to us, and helping us contact the station to pick us up!."Now the high-speed rail service is really intimate!”