Foreword:In recent years, with the rise of e-commerce and the enhancement of consumers' awareness of rights protection, all kinds of strange reasons for returning goods have emerged one after another, making merchants and other consumers cry and laugh. Recently, an incident of a woman trying on ** and returning it has once again sparked heated discussions among the public, whether it is a woman who is unreasonable, or a merchant who illegally refuses to return the goods, let's take a look.
1. The woman took it back and returned it after trying it on.
It is reported that this incident occurred in a clothing store in Changchun City, Jilin Province, when the woman came to the store, took a fancy to a **, and asked to try it on, and the owner at the time, Ms. Wang, also agreed to the woman's request, but what I didn't expect was that the woman actually took the ** that she tried to wear back and asked for a return, the reason was "I tried it a little and couldn't change it."
In the face of the woman's request, Ms. Wang immediately refused, believing that ** belongs to intimate clothing, and the goods that have been tried and worn cannot be returned, and according to the relevant consumer regulations, as long as the goods themselves have no quality problems, consumers have no right to return.
Second, the woman left the ** on the counter.
Unexpectedly, after hearing Ms. Wang's refusal, the woman did not accept it, and threw ** on the counter on the spot, and then left the store.
Ms. Wang also said that as a merchant, she understands the feelings of consumers very well, but consumer rights protection is not achieved in this way, and her refusal to return goods is also to better protect the legitimate rights and interests of other consumers.
3. ** After sparking heated discussions among netizens.
When this incident was the first to happen, it immediately aroused heated discussions among many netizens, many people left messages to express their views on this incident, most of the netizens supported Ms. Wang's approach, thinking that such vexatious consumers should indeed be condemned, and merchants also have the right to choose whether to return the goods, which is right.
Some netizens also said that they can understand the woman's feelings, after all, all kinds of after-sales policies are now biased towards merchants, and many return rights protection problems also make consumers very passive, thinking that consumers should be given more help and support.
Conclusion:Nowadays, it is not uncommon for such return disputes to occur, and it also allows us to see the contradictions between consumers and merchants, and how to solve these contradictionsI think that both consumers and businesses should be more rational and friendly, more tolerant and understanding, so as to create a harmonious consumption environment together.