Haidilao was swept up in the storm again, this time because the employees danced the glass-wiping dance. According to reports, recently, the Haidilao waiter danced the "subject three" dance on the Internet, some netizens expressed their support and felt that the atmosphere was very good, and some parents posted complaints, saying that when they took their children to eat Haidilao, they saw the dance and felt "uncomfortable" and "disgusting". What is "Subject 3"?Subject 1 sings mountain songs, subject 2 is rice noodles, and subject 3 dances.
Customers dine, employees dance, it is said that this design can enliven the atmosphere and enhance Haidilao's competitiveness. But judging from the feedback from the market, it can be said that the reputation is mixed, some praise it, and some play it, thinking that the glass dance is too vulgar and too spicy for the eyes.
Each customer has different interests and different aesthetics, so it is normal for Haidilao employees to give different feedback on dancing. For example, in the same dance, some people think that the soil is dregs and the dancer is really awkward, while some people may think that it is down-to-earth and very cola.
Regarding the dancing incident of Haidilao employees, we, as "melon-eating people", should not stand in line, nor should we take the moral evaluation lightly, let alone wave the moral stick as fast. It is necessary to see whether this kind of dance is illegal, whether it violates public order and good customs, and whether it violates the emotional bottom line of most customers.
If it is indeed vulgar and makes people think about it, then no matter how popular this dance is, no matter how popular it is with individual customers, it is not appropriate to continue.
Judging from the details disclosed by **, the little brother of a Haidilao waiter in Jiangsu became popular for jumping "subject three" and was rewarded with 3,000 yuan by the company. This shows that the relevant company supports the dancing of employees, and it also shows that the dancing of employees delights customers, enhances the company's image, and strengthens the determination of the relevant company to let employees continue to dance.
So, how do you see that there are customers who object?As some netizens said, there are ways to solve this matter, for example, set up a quiet dining area and a wild dance area, and some people like to watch dancing while eating, then go to the wild dance area;If someone wants to be quiet and not be disturbed, then eat in the quiet area.
When it comes to Haidilao dance, there are two points that need to be grasped. First, even if you are dissatisfied with the dance, you should not hit the board on the employee. Whether employees dance or not, what kind of dance, is decided by the enterprise, and the company has made a decision, can employees obey it?If you are dissatisfied with your employees and then make personal attacks, you are really off track.
Second, Haidilao is known for its considerate service, but no matter what the service is, it should still guard the border. Take the glass-cleaning dance as an example, is there any vulgar movement in this dance?Isn't the interaction with customers a bit out of bounds and uncomfortable?In this regard, should Haidilao comprehensively sort out and set up a rule for employees to provide dancing services?
It is worth mentioning that Haidilao has responded to the accusation that the employee's glass dance is vulgar, "It will be verified and dealt with according to the interaction." "Of course, you need to verify before you deal with it, and you can't punish employees as soon as something happens, but you should reflect on whether there is a problem with your business model.
To provide customers with quality service, this is the right way;Personalizing the experience for customers is also the right direction. However, don't play too much and go too far, and jump too eagerly and vulgarly. In short, grasp the degree, grasp the size, and fully respect the customer's likes and dislikes, so that the service can really go to the heart and achieve good results.