In addition to looking at and picking when buying a house, you should also combine your own economic ability and unify your opinions with your family, and all aspects need to be considered. Recently, Sichuan Consumer Network has received a number of consumer complaints and consultations, and the analysis found that under the atmosphere of excessive marketing and false promises in some sales departments, consumers have made too hasty decisions to buy houses, paid money and signed agreements, and want to give up buying houses due to other problems, and may face the risk of losing their deposits.
Case 1
On December 12, Ms. Zhang looked at the house in a sales department, and wanted the double garden to face the whole river view area and a large floor high, and the sales staff recommended a 116-square-meter house, saying that the orientation is the same, and the house will be delivered in April next year. Ms. Zhang was a little hesitant, the salesperson saidPay 20,000 yuan in earnest, and you can get a refund if you are not satisfied with it for 7-15 days。After paying the money, I didn't give a receipt on the spot, and after returning home, the sales staff took a photo and sent the receipt to WeChat, writing it as a deposit of 20,000 yuan. The next day, I learned from other sales that I could see the house, and I went to the sales department again to ask to take a look, but I still didn't see it because of the elevator failure, and the salesperson said that the house was facing inconsistently. I asked for it countless times before ordering, and now I say that the orientation of the house is inconsistent. There is no roof on the 26th floor, and the sale is not announced at all. The area, orientation, and amount in the agreement were vague, and two or three salespeople kept talking around during the whole process, and they were dizzy and signed the agreement. Request for a refund of 20,000 yuan of earnest money. After complaining, the developer replied that Ms. Zhang's main reason was that the down payment funds could not be prepared in time, and her family was extremely opposed to the purchase. Finally, after negotiations, a settlement was reached.
Case 2
On March 22, 2023, Mr. and Mrs. Guo planned to purchase a commercial house with a mortgage loan under the recommendation of a marketing consultant of a companyPaid 20,000 yuan。After 8 months, Mr. Guo and his wife were repeatedly ill and hospitalized, feeling that they were getting old and their health was deteriorating, and they could not afford to continue to buy a commercial house, so they requested a refund of the 20,000 yuan they paid.
Sichuan Consumer Network Suggestion:
1. Don't pay money arbitrarily if you don't make up your mind to buy a house. In order to sell the home, the developer usually tries to build momentum, and the salesperson attracts customers through various publicity and verbal promises, and after entering this scenario, consumers must stay calm and not be over-marketed**. Before you make up your mind to buy a house, whether it is a deposit or a sincerity money, don't blindly pay the money, and don't believe what the salesperson said "If you are not satisfied, you can get a refund". At present, the supply of real estate is generally oversupply, and consumers do not need to be in a hurry at all. If you have doubts about the developer or real estate, you can go more, see more, learn more about similar projects, comprehensively compare the advantages and disadvantages, and combine your own economic situation to think about it before making a decision.
2. After signing the contract, you must abide by the contract and abide by the spirit of the contract. Once consumers have made a decision, they should not easily regret it, and after signing the contract, both parties need to have the spirit of the contract and perform the contract conscientiously. In the process of buying a house, the rights and obligations between consumers and developers need to be determined through the contract, and the spirit of the contract is an important guarantee to ensure the fairness of the transaction and safeguard the rights and interests of both parties. If any party breaches the contract, it needs to bear the corresponding liability for breach of contract.
3. Developers should respect consumers' right to know and choose. In the process of housing sales, developers and salespeople should respect consumers' right to know and choose, and provide comprehensive, clear, accurate and timely information so that consumers can make rational decisions. If consumers are misled through false publicity or excessive marketing, it will only bring more trouble to the follow-up after-sales service and damage the brand image of the enterprise. (Police Bell).