Marketing Skills Why customers reject you, and what are the thoughts behind the customer's rejection of you
In fact, this is normal, so those who do sales should correct their mentality, take the customer's rejection as the norm, and learn to heal themselves. If you want to reduce customer rejection, you have to find a way to figure out why the customer will reject you, what kind of thoughts and reasons are behind the customer's rejection of you.
There can be many reasons why a customer rejects you, and there are probably the following reasons:
Guarded, trustless. At this time, if you add insufficient trust (the trust mentioned here, including the trust of the salesperson and the trust of the company), it will be even worse, there will be all kinds of rejection problems, the purpose is not to be sold by you, do not want to listen to you, and end it quickly. If this is the case, then you have to eliminate the customer's vigilance first, and before the vigilance is eliminated, please do not start the sales process.
The salesperson didn't find exactly what the other person wanted. This is completely the salesman's own problem, you don't even know what the other party's needs are, the pain point problem is not clear, then the solution you provide will naturally not be able to satisfy the customer, for the customer, you don't even know my problem in the **, where is the professionalism at all, the matter is handed over to you to do, how can I rest assured?If this is the case, the salesperson should reflect on himself, start from his own professional skills, and improve his professional level, so as to match the customer's requirements and make the customer satisfied.
* Or budget issues. If the customer thinks that the solution or service provided by the salesman is too high, or exceeds his budget, and he himself is embarrassed to say it, for fear of losing face, so he will find an excuse to reject you, if this is the case, the salesman needs to confirm the needs and budget with the customer before providing a solution, and after confirming the needs and budget with the customer in advance, there will be no such problem.
Other factors. Other factors include that the other party does not have enough time to think about it, needs to go home to discuss, or think on his own, listen to the opinions of others, or he has relatives who have the same business to offer, and he has to ask their opinions when he goes back, or that he can't be the master and has no decision-making power, etc., for different reasons, he has to use different methods to deal with them.
It is normal to be rejected by customers, it needs to be treated correctly, and it is necessary to have an in-depth understanding of the reasons behind the customer's rejection, only by understanding the real reasons and knowing the real thoughts of the customer, can you use your professional skills to prescribe the right medicine and give solutions that meet the needs of customers, so that customers will be satisfied and tempted.
Life is full of knowledge, learn a little Xi every day, accumulate a little, you can be on the road of daily life, less detours, I hope my original information can help you, thank you for your attention!
*From the web.