What's wrong with these boss ladies?(A bowl of ravioli, one front tooth).
Author: Sushin PlumPlease follow me who is serious about writing
Hello everyone, I'm Meizi, a self-disciplined mother, hoping to use my self-discipline to drive the people around me.
Reading guide: As a businessman, no matter how big or small the business is, you should look like a businessman. Integrity and good service attitude are fundamental, integrity is the basis of doing business, whether it is to treat employees, customers or businessmen, should be treated with sincerity, do not deceive or deceive. Service attitude is the key to the quality of business, a good service attitude can attract more customers, and a bad service attitude will only make customers lose.
Not long ago, a customer was abused and beaten in a ramen restaurant, and in a Lanzhou ramen restaurant in Chenzhou, Hunan, a customer ordered a fried knife-cut noodles, but the proprietress served fried ramen, and the customer saw that the noodles were wrong, so he said to the proprietress: "The noodles are wrong." This sentence is very normal, but it made the proprietress angry, and she said strongly: "Because the last customer ordered fried ramen, so the two servings were fried together." The attitude is so tough that it makes customers feel incredible. It's so unfair that the customer thinks I'm here to pay for a meal, and I have to be angry like this. So he offered to ask the store to make a new one for him, but it was this very reasonable request that made the proprietress angry, and the two immediately quarreled, and the customer's temper was not too good, so he put noodles on the table during the quarrel, and the atmosphere of anger permeated the whole restaurant. The sound of the quarrel led the boss out, and the boss did not calm down after coming out, but because of the boss's wife, she pointed at the customer and scolded her as soon as she came up, and even slapped the face directly on the customer's body. The final result was that the boss came out to apologize and sent a complete ** saying that the customer was also at fault, but his violence at that time could not be erased, but the injury existed, and it was impossible to disappear invisibly. It still affected the business somewhat.
Coincidentally, recently, another paragraph ** exploded on the Internet, a young man in Changzhou, Jiangsu Province ate wontons in a Qianli Xiang wonton shop because he added a few more spoonfuls of vinegar, the proprietress was unwilling, and then accused the young man, and asked him not to come here to eat in the future, what is even more annoying is that the boss who followed the sound insulted the young man with more ugly language, and after the young man added money as requested, the anger has not subsided, slapped the young man, and asked him to get out. drove the young man out, didn't let him continue to eat, chased out of the store, and finally knocked out the young man's front teeth. As soon as this ** came out, it caused the anger of netizens, not only relaying the store to close the door overnight. even picked up the boss's life experience and carried out cyberbullying. This state makes people breathe a deep sigh, and then come to the sentence, deserve it.
Yes, when you open your door to do business, everyone who comes is a guest. Treat every customer with a sincere and friendly attitude, so that business can be better and more prosperous.
The face is wrong, no matter what the reason, the customer proposed to change it, which seems to be a loss, and may be the premise of the subsequent customer's multiple visits. A few spoonfuls of vinegar can affect the profit is a few cents, and the seasoning that can be placed on the table for customers to pick up is itself based on the customer's own needs, some people don't need it, and some people may need more, which is very normal. This account should have been settled before doing business.
What puzzles me is that these two things originated from the irrationality of the boss's wife, and women should have been the lubricant when conflicts arise, playing a role in reconciling conflicts and calming down incidents. But the causes of both incidents were caused by the boss's arrogant and tough attitude. As the saying goes, "A good wife and a good husband prosper". I think if these two proprietresses were the kind of tolerant people and handled these problems in other more tactful ways, there would be no follow-up incidents, and there would be no loss of wealth.
Emotional epilogue: This is the end of the matter, whether it is life or work, I hope everyone meets a good person. There is luck not to be hurt, and there is also the confidence not to hurt people.