It is not only the "office" for enterprises and ordinary people to handle government services, but also the "gas station" for enterprises to support the implementation of policies, and the "living room" ...... for the development of innovative teamsThe reporter recently visited and learned that the government service center of Beijing Economic and Technological Development Zone has been fully upgraded, becoming the country's first new-generation government service complex and the country's first one-stop service integration platform for entering the zone.
Here, enterprises can enter one door, do everything, seamlessly handle government services, and cash in on various incentive and support policies.
Enter one door and do everything
Enterprises are most afraid of "running errands", one is afraid of running back and forth several times, and the other is afraid of running several departments to do one thing. Sun Yan, the clerk of Hollysys Intelligent Technology Company, has a deep understanding of this.
In the past, it took at least a few working days to run several places to do these things, but now it can be completed in less than two hours. After learning that Sun Yan was anxious to handle the needs of social security, medical insurance, archives and other related businesses for high-end talents of the enterprise, the staff of the comprehensive window reviewed the personnel file materials and simultaneously reviewed the relevant materials for the introduction of talents, and then handled the increase and decrease of the enterprise, the application for work-related injury benefits, the declaration of maternity allowance and other businesses, which is equivalent to "packing" several things to do well.
This is due to the fact that the Social Insurance Security Center of the Economic and Technological Development Zone innovatively integrates social security, medical insurance handling services and management and other related businesses, and establishes a mechanism for the front-end integration and acceptance of social security and medical insurance handling and the separate operation of the back-end. "This is the first in the city to realize the 'one-door handling' service model of social insurance and medical insurance for the whole business of public insurance, so that more enterprises and people can enjoy a full range of integrated services and reduce the cost of business processing time. ”Chen Qiuming, deputy director of the Social Insurance Security Center of the Economic Development Zone, said.
Nowadays, the government affairs service center of the Economic Development Zone has become the "Yicheng living room" for the enterprise masses to "enter one door and do everything". At present, the center can handle 2,092 government service items and extended service items according to application, achieving a "one-door entry" rate, entrustment acceptance rate, and authorization approval rate of 100% in the whole region.
Taking the real estate registration service area as an example, the land reserve and construction service center and the tax department are coordinated and linked, and the real estate transaction and other related business can be completed at one time, which not only saves time but also smooths the business contact between various departments.
Smart upgrades are seamless
Wisdom is another label of "Yicheng living room". From the beginning of the appointment, the intelligent system has carried out "precise diversion" of the matters handled by the clerk and planned the optimal handling path.
How many people are in the front line?How long will we have to wait?Which window should I go to?The material needs to be modified, which area do I need to go to?Has the material been revised?These problems are often the difficulties and blockages encountered by the clerks. But now, after the clerk enters the hall and signs in through the "Yishitong" applet, a "guide card" is generated on the mobile phone, which clearly shows the service link he is in, where to go next, how many people are queuing up in front of him, etc., all of which are clearly marked, and quickly lead the clerk to the window through the navigation function.
Guan Zijun, the legal representative of Beijing Junqiao Qiwu Cultural Development Company, who was here that day, was the beneficiary"There are new prompts for each step completed, and the queuing situation at the window, staff information, and the status of the matter can be seen at a glance. ”
According to reports, in order to further improve the efficiency of work, the Economic and Technological Development Zone has carried out the smallest granularity combing according to the acceptance of the matter, and divided more than 1,000 matters into the hall into three types: "self-help that is, simple things to do, and difficult things to do", and accurately diverted to the self-service area, assistant guide area and window service area after the clerk made an appointment. Through online information interaction and offline interactive communication, the enterprise masses can "understand at a glance and do it at one point", realizing a "seamless" intelligent service closed-loop of the whole process from calling number to acceptance, delivery and evaluation.
At the same time, the intelligent system will also assist managers in analyzing and making decisions according to the amount of information in the hall and the waiting time. When encountering a large number of people or a large number of waiting people, the staff of the government service center will be prompted to temporarily open the tidal window to increase the service supply.
One-stop service enterprise landing
The "Yicheng Living Room" has also become a "business welcome center" to welcome the landing of various innovative teams and enterprises.
Your business can use this cluster registration address for free for two years. If your company has the conditions for incubation, we will also connect you with physical production and operation space, incubator space and corresponding policy resources. Faced with the problem that a company that intends to land does not have a registered address, the business greeting commissioner who is familiar with various support policies immediately came up with a solution.
Not only that, the business greeting specialist also combined with the actual situation to further understand and grasp the all-round needs of enterprises in park selection, land acquisition approval, talent services, policy declaration, industry exchanges, etc., and lay the foundation for subsequent resource docking and service through accurate portraits. At the same time, the company's staff also received an exclusive "visit report" on their mobile phones, and they only need to log in to the applet to view the policy content, industry information, and supporting services that match the enterprise at any time.
"Yicheng Living Room" is also the country's first "one-stop service integration platform for entering the district". Based on the "investment perspective" and "customer demand", the platform presents Yizhuang's industrial ecology, resource endowment, policy system, and reform achievements in an all-round, multi-angle and three-dimensional manner, providing prediction for the strategic layout of intended enterprises, and providing a path for collaborative innovation and industrial chain supplementation and improvement of enterprises in the area, so as to realize the further extension of services.
Up to now, the Welcome Center has gathered information on more than 50 representative industrial parks in Yizhuang, which can quickly match space resources for investors, save the time and cost of enterprise communication, and meet the needs of enterprises in one stop. "We have established a docking mechanism with various departments in the Economic Development Zone, whether it is looking for resources or policies, the business welcome center will do a good job of docking one-on-one. When the enterprise has the intention to enter the zone, we will link with the investment promotion department as soon as possible to provide good services for the project landing. Zhang Meng, deputy director of the government service center, said.
*:Beijing**.