Hello everyone, today I would like to share with you an infuriating experience. A few days ago, a few friends and I planned to go to the Ice and Snow World, but for some reason, we decided to refund the ticket. Unexpectedly, this retreat was slaughtered severely!
On that day, we rushed to the ticket office of Ice and Snow World to prepare for a refund. At the beginning, the conductor was quite good and told us that a certain handling fee would be deducted for the refund. We also understand that after all, there is a cost to the maintenance of the site, labor costs and so on. So, we filled out the refund form as required and handed in the ticket.
However, what we never expected was that a few days later, we received a deduction notice, and the amount of the deduction far exceeded the handling fee that the conductor said at that time. We hurriedly called** to contact the customer service of Ice and Snow World, but the other party was hesitant and said that the specific reason for the deduction was not clear. We asked again and again, and the other party told us that in addition to the previous handling fee, there was also a "service fee".
Hearing this "service charge", we immediately felt miserable. We obviously just came to refund the ticket, why was we inexplicably charged a "service fee"?Also, the conductor didn't tell us that there was such a feeWe angrily reasoned with the customer service, but the other party said that this was a regulation, and a "service fee" would be charged for refunds.
We had no choice but to admit it. However, this incident really made my impression of the ice and snow world very bad. I thought it would be a pleasant experience, but I didn't expect to be slaughtered because of the refund. It seems that in the future, when choosing a place to play, you really have to pay attention.
Finally, I would like to remind everyone that when refunding a ticket, you must carefully inquire about the relevant fees, so as not to be caught by unreasonable deductions. At the same time, it is also hoped that the Ice and Snow World can improve its services, so that tourists can have fun and retire with peace of mind.