(Correspondent: Shao Lexi Qian Yuwei) "She doesn't want to pay the handling fee when she checks out, and she still wants to do it, please judge me for me!."At noon on December 20, tenant Wang (pseudonym) and intermediary Li (pseudonym) had a dispute over the fee for returning the lease, and even caused a physical conflict. Cheng Bo, a policeman who had just returned to the police office after visiting the community, quickly took a few bites of food and threw himself into the intense mediation work. After 5 hours of patient work, the parties reached a settlement.
In recent years, the Guangming Community Police Office has firmly established the concept of active policing and preventive policing, adapted measures to local conditions, and created the "three-in-one" working method of "investigation, resolution, and prevention" on the basis of the "Fengqiao experience", and has resolved more than 600 contradictions and disputes this year to ensure the overall public order and stability of the jurisdiction. In June, Cheng Bo, a community police officer of the Guangming Community Police Office, was awarded the honorary title of "Gold Medal Mediator" by the Political and Legal Committee of the Municipal Party Committee. In November, the Guangming Community Police Office was awarded the advanced model of the "Fengqiao Work Method" in the new era of the province.
What is the secret of this police office?
Weave a dense investigation network to beware of the "budding" of contradictions and disputes
A large amount of clothing and household garbage piled up, blocking most of the fire escapes, which was what Cheng Bo saw on the 15th floor of a residential building in Castle Peak Plaza in early December. Not long ago, he learned in the police ** WeChat group that the residents of the household were stacking clothes and domestic garbage in the fire escape, and neighbors, property owners, and grid staff came to dissuade them many times, but the resident was not only unwilling to correct, but also quarreled with the people who came to dissuade them.
It should be resolved as soon as possible, otherwise disputes may arise. After returning to the police office, Cheng Bo immediately convened a police investigation meeting and invited the resident, the property, the community, and the public interest lawyer to gather together. Through legal popularization and patient persuasion, the householder realized his mistake, apologized to the dissuasion personnel for the quarrel, and packed and removed the debris in the fire escape, and a potential conflict and dispute was dealt with in a timely manner.
A total of 12 such police network WeChat groups have been established in the police office. On weekdays, the community police regularly study and judge the situation of contradictions and disputes with the property managers, community group cadres, grid members, building chiefs and the safety management responsibilities of the internal units in the community, investigate and resolve potential disputes in a timely manner, and form a complete set of early warning and handling mechanisms for contradictions and disputes.
Zhang's family, Li's family, and Wang's family quarreled happily, and Lao Cheng knew that he would take care of it immediately, and talk about it from heart to heart. On weekdays, Cheng Bo drills into the jurisdiction whenever he is free, whether it is the party and mass service center, the property booth, or the shop store, chess and card room, it is inseparable from Cheng Bo's rushing to investigate, and this slip is widely spread in the community.
It is reported that based on the early warning and handling mechanism of contradictions and disputes, the community police office has investigated more than 400 signs of contradictions and disputes this year, and all of them have taken the initiative to intervene in advance to resolve them.
Play chess well to resolve contradictions and disputes
As night falls, the lights come on, and Wuhan Impression City enters the most lively time of the day. **In the basketball court of the square, the boys jumped up to dunk and cheered and shouted loudly in the sky. But as long as it is past ten o'clock in the evening, no matter how fierce the game is, the boys who play will consciously leave the court, and fence the court with yellow guardrails, and the huge ** will be quiet in an instant.
A few months ago, that was not the case.
Someone is still playing on the basketball court downstairs at night, and the noise is so noisy that people can't sleep!"In March this year, after the completion of the free basketball court on the first floor of the Impression City business district, the residents of the adjacent residential building were disturbed by the noise, negotiated with the young people playing ball many times, and even held a loudspeaker to persuade each other to leave, but no progress was made, and the conflict and dispute tended to escalate into physical conflicts. "The young people who come to play also live nearby, and if they don't handle it well, it can easily exacerbate conflicts in the neighborhood. After understanding the situation, Cheng Bo invited the two parties to gather at the police investigation center of the police office, and negotiated with the community, property management, property committee and other parties to promote the effective resolution of disputes by carrying out legal publicity, installing fences on basketball courts, clarifying opening hours, and implementing special management.
As one of the popular business districts in Qingshan District, Wuhan Impression City has a total area of about 400,000 square meters, including nearly 250 shops, with a daily passenger flow of up to 130,000 people, and the public security situation is complex. In order to create a good business environment, the Guangming Community Police Office adheres to the concept of moving forward in policing, coordinates streets, communities, business districts, and properties, integrates 70 security forces in the jurisdiction to build an "Impression City Group Defense Team", implements "one thing, one policy" and "one consultation, one discussion", regularly patrols along the line, and works together to resolve all kinds of contradictions and disputes.
When we get off work at night, we often see the group defense team still patrolling, and we feel a full sense of security. When it comes to the group defense team, the person in charge of the business district and the store employees are full of praise.
Since the beginning of this year, the group defense team has discovered and resolved 265 conflicts and disputes on the spot, and the police situation of commercial disputes in Guangming Community has decreased by 32% year-on-year.
Sing the song of propaganda and defense and keep the control of contradictions and disputes
There are no winners in a fight, only a loser, and there are corresponding legal consequences. "On the streets of Gangcheng on a summer night, barbecue stalls and food stalls abound, crowded with people, and thousands of empty alleys, which is a high-risk area where fights and brawls occur. Police officer Cheng Bo is leading the Guangming Community Police Team to distribute brochures to the masses to popularize the relevant knowledge of law and mediation.
In order to do a good job in conflict resolution, publicity and prevention, linkage and coordination, the police office has set up a community policing team of 138 people, composed of community auxiliary police, community cadres, sinking party members, grid members, building chiefs, property managers, security captains, and public security activists, to strengthen publicity and education in an all-round way, enhance the public's awareness of the rule of law, and prevent conflicts and disputes at the source.
Over the past year, relying on anti-fraud propaganda and the new "one standard and three realities" basic information collection work, community policing teams have focused on key areas, key industries, and key issues, and regularly carried out legal popularization publicity activities in light of the actual conditions of the community, making full use of methods such as small speakers, WeChat groups, hanging banners, and door-to-door publicity, to carry out more than 50 legal publicity and education, and effectively enhance the awareness of residents in the jurisdiction to know the law and abide by the law.
For "explosive" persons and "fragile" persons who are irritable and excessively aggressive in their words and deeds, and "fragile" persons who are taciturn and paranoid in their jurisdiction, the people's police actively coordinate, organizing 1 psychological counselor and 22 patient and meticulous enthusiastic group cadres in the community to carry out targeted "psychological interviews" to relieve pressure, guide them to resolve conflicts and disputes through legal channels, and avoid extremist thoughts.
In the past year, led by the Political and Legal Committee of the District Party Committee, the police office has created a characteristic brand of "public poll into the room", inviting 12 relevant departments such as civil affairs, market supervision, housing management, and health to adopt the work mode of resident, rotational, and accompanying community police offices, and absorbing industrial and professional mediation committees such as marriage mediation, medical investigation, material investigation, and labor investigation, giving full play to professional advantages, providing legal aid to the masses in need, and making every effort to prevent and resolve conflicts and disputes.