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Winter is coming, and heating has begun in many places in the north.
However, problems also arise.
The heating that I worked so hard to install was not kept warm, whose pot did it belong to?
The heating company believes that it is the owner's renovation problem, and the owner also thinks that it is the heating company's problem.
Let's take a look at what is going onAccording to the Observer Network on December 6!
The incident happened in Meihekou City, Jilin Province, a man posted on social ** that he had paid 4,600 yuan to the heating company before, but the indoor temperature could not reach the thermal insulation effect at all.
The man said that the heating installed in his home is very problematic, and now at this time, it is only 134 degrees after it is turned on, which is very different from the national heating standard of 18 degrees.
Afterwards, he contacted the heating company, but the other party not only couldn't come up with a solution, but broke the jar and broke it, and only made up 700 yuan for electricity
"This means that you can order the air conditioner and make up for the electricity bill. ”
The way the heating company handled it made the man very speechless, and he went back directly
"I want temperature, what money do I want, do I send you this money?”When we thought it was a problem with the heating company, the heating company also stood up to respond to the matter
"The first floor is already cold, and his house is as if it is not insulated, it is all large pieces of glass. ”Speaking of which, we basically understand that the temperature in the man's home is indeed not up to the heating standard. The heating company believes that the heating in the man's home is insufficient, and the root is in several large pieces of glass that are connected to the outside world, and the thermal insulation effect is very poor, and the natural indoor temperature cannot meet the specified standard.
Now the man's request, the heating company said that he could not accept it, "He not only asked for a full refund, but also to supply him with gas!."”
From the man's point of view, he felt that he had paid a high heating bill, but he was not being served accordingly, and he was even more angry and dissatisfied with the quality and attitude of the heating company.
He paid the heating bill according to the regulations, but the temperature could not meet the standard, and he couldn't solve this problem by himself, so he just wanted to find a heating company to solve it.
He must have hoped that the heating company would actively solve the problem and provide him with a satisfactory solution, but when the heating company blamed the cause on his own concentrated glass, he would not be able to accept it.
From the perspective of the heating company, they are also helpless because the problem is not under their control, and they do not know how to solve the problem.
After all, they can't dismantle and reinstall the glass in the man's house in order to keep warm, and even if they reinstall it, it is impossible to say who the money is.
Therefore, when the man asks them to solve the problem, they must be very resistant, thinking that it is not their own problem in the first place, but that the man is deliberately finding fault.
The heating company also understands the man's situation, so he will compensate 700 yuan for the electricity bill, and if the man insists on a full refund and heating, they will definitely not accept it.
For this question, I think that both the heating company and the man should play 50 boards each.
First, heating companies should realize that they should provide services if they receive money from others.
If the problem is with them, then have the courage to take responsibility and find a way to solve the problem.
If the problem is in the man's house, then it should also be communicated well, and don't push six, two, five.
Second, the man should also realize that he does not have to pay the money to get the corresponding service.
Sometimes the problem may lie with himself, such as the windows at home are not insulated, etc., so when he asks the heating company to do something, he should also reflect on whether he can do some remedial measures.
Some netizens said that as long as the temperature and quantity of radiators meet the standard, then there is no problem with the heating company.
Some netizens also said that if there is no problem with the heating of the people around them, it is their own problem.
Some netizens said that in some places, there is a separate heat dissipation meter, which is charged according to the heat, and if you like to be hot, you can open the valve at home by yourself, and if the man wants to save money, he will naturally open it smaller.
Some netizens said that the minimum standard of 18 degrees is too pit, we spend money to buy heating is not the lowest temperature, people do not do insulation, and your heating company has no half-dime relationship, if you enter the mouth water temperature pressure reached, who will talk to you.
Besides, the insulation next door is done, and it is only 20 degrees, and it is likely to be a problem with the heating company.
By now, the two sides have actually messed up their thinking to solve the problem.
If we want to solve such a problem, we must start from two points.
First, find out what is the cause of insufficient indoor heating
Second, the two sides let go of the mustard and communicate calmly.
If it is determined that the problem is glass, then the man should think about how to solve the problem of glass not being insulated.
However, this does not mean that the heating company can do nothing, at least to cooperate, and it should be.
And whether it is a problem with the glass in the man's home or not, the heating company has an unshirkable responsibility.
Any construction can only be carried out on the basis of the construction conditions and the achievement of the construction objectives.
The heating company has long passed the verification stage, and the lack of heating due to structural problems in the house is by no means the only case of men.
As early as the time of installing the heating, the installer of the heating company should verify that the heating requirements of the house can be met.
Even if it cannot be verified, based on past experience, it is necessary to consider the problems that may arise with heating and vaccinate men in advance
If things had been said a long time ago, there might not be today's trouble.
The most feared thing is that in order to complete the KPI, the heating company will lead to the hidden dangers of heating being ignored, which leads to heating disputes.