It's critical for Amazon sellers to handle the fulfillment of product boxes, especially if the product has gift attributes. The purpose of this article is to provide solutions to help sellers optimize the product fulfillment process and ensure customer satisfaction.
The product packaging box is directly affixed with the express label during the delivery process, which lacks additional protection.
The direct use of the product packaging box as the express box affects the appearance and experience of the gift.
Safety issues with the product during delivery, such as loss or damage.
These issues may stem from Amazon's packaging strategy, specifically the registration status of the "Ships in Product Packaging (SIPP) Program."
Check the SIPP registration of the product: Confirm whether the product was registered in the SIPP program by mistake, causing Amazon to use the product box directly for shipping.
Change the packaging strategyIf the product is not suitable for the SIPP procedure, the settings should be changed to ensure additional packaging protection at the time of delivery.
Adopt Amazon Labeling Services: Although this comes at an additional cost, it ensures that the outer packaging of the product is properly protected during the distribution process.
Optimize packaging design: Improve the design of the product box, such as adding tamper-evident seals or stronger packaging materials.
Improve customer communication: Take the initiative to explain the packaging problem to the customer and provide reasonable compensation measures.
Continuous feedback to Amazon: Continuously report packaging issues to Amazon and ask for better solutions.
Properly managing the distribution of product packaging boxes is the key to maintaining customer satisfaction and store reviews. At the same time, using a professional e-commerce browser tool such as Cross-border Guardian can help sellers manage their stores more effectively.