China Unicom, China Mobile,TelecommunicationsAs ChineseThree major operators, serving countless users, but there are also many users who encounter various problems in the process of use. Here are some real-life experiences from users that give us some reflections.
1.UnicomCarriers: After the beautiful number bought by saving phone bills is changed**, it is no longer unlimited traffic**, and users feel fooled.
2.MoveCarriers: The user fails to receive the gift as scheduled when checking in for the eventRoutingand was harassed by malicious text messages;RetreatBroadbandWhen encountering problems, we suffer losses.
TelecommunicationsCarriers: The user encountered poor service when handling the optical fiber, and the engineer was not responsible for the outdoor part, resulting in the user's dissatisfaction.
As can be seen from the experiences of these users, inThree major operatorsThere are still certain problems with user experience and service quality. For the average consumer, if even the 5A users who enjoy expert-level customer service have encountered problems, the more ordinary users may face more troubles.
The user bought a beautiful number to buy in Unicom, the original contract was 10 years, and the actual monthly fee per month was 199 yuan, which is an unlimited traffic**. This ** is very attractive for users, especially for those who need to use it frequentlyMobile datais a good choice for the live broadcast industry. However, one day, the user suddenly received a message from Unicom customer service**, and the other party suggested that the user change**, saying that after the change, he could still enjoy unlimited traffic, and he could also save some costs. When the user heard it, he thought it was a good deal, so he decided to change it**. However, after the change**, users found that the monthly data limit became 60G, which made users very unhappy.
Users once wanted to change back to unlimited**, but found that they couldn't find a channel to change **back**, and felt like they were in a predicament. As a user who enjoys 5A level customer service, the user is very indignant at Unicom's flickering. This raises concerns about the situation that the average consumer encounters, who may be being fooled to a greater extent than they are.
Users have worked in mobile companies before and know something about the shady scenes of mobile companies. He found that mobile companies were giving away specific users for free at some eventsRoutinginstrument, but theseRoutingIt never really gets to the user. Instead, mobile companies use the user's home address to activate theseRoutingand then sell them to other users. In addition, there are some malicious behaviors of mobile companies, such as asking users to block users as soon as they receive a verification code, which makes users themselves liable for the rent. If after a few years the user wants to returnBroadbandand found that there was a new one on the account that had not been returnedRoutingIf the user does not pay, they will be deducted. For some long-term users, there may be some difficulties if they notice a problem and file a complaint. The upper and lower levels are responsible for a circle, and at most part of the compensation is paidRoutingThe cost of the device, users who do not find it can only consider themselves unlucky.
The user himself is a Unicom user, and has been using a number for more than 20 years, and has not encountered any problems in the past few years. About three years ago, users experienced the problem that their mobile phones could not receive calls**, and they could not send and receive messages or verification codes. Although I asked customer service and it was resolved, the same problem reappeared a few days later. The user had to go to the Unicom business hall in person for consultation, and the salesman suggested that the user directly complain**. After the user did what was suggested, the problem was resolved, and there are no similar problems at this time. As a user who is engaged in business, if I hadn't endured the problem all the time, I would have changed my number a long time ago. The phone bill** has always been modified according to the advice of the customer service, but the result is that each modification leads to a cost**.
So it can be said,Three major operatorsAny of them have problems with service quality and user experience. The experience of users shows that they often encounter difficulties when faced with problems, and even lose their rights. For monopolizing the marketCommunicationsFor the company, this situation is really worrying.
InTelecommunicationsWhen the company was using fiber optic services, a user once encountered a problem. The engineer who installed the fiber told the user that he was only responsible for the indoor part, and that the outdoor part was up to the user to figure it out. In order to solve the problem, the user made a suggestion and asked the engineer if he could go to the user's home to receive the optical fiber and install the equipment after wearing the line. However, the engineer said no, saying that it was a matter for the engineering department and did not solve the user's problem. The user was not satisfied and complained about the problem. Finally, the engineering department processes and replies in the background, indicating that the project has been completed. Users were angry and helpless at the same time.
Subsequently, the user decided to switch to the services of the mobile company. However, mobile services are not flawless. When it comes to outdoor wiring, the user and the mobile company reach an agreement to wear the indoor line themselves and then notify the mobile engineer to wire it. Recently, users have frequently received ** from back-end customer service, asking him to upgrade to GigabitBroadband, called 100 trillionBroadbandIt's too slow. Some time ago, the user's optical modem switch had a problem and asked to be replaced, but the mobile did not agree and asked the user to buy a new optical modem at his own expense. The user angrily returned home and took the light cat apart and broke the switch. This definitely shows that users are rightThree major operatorsdissatisfaction.
The experiences of these users demonstrate that China Unicom, Mobile,TelecommunicationsetcThree major operatorsProblems and the current situation. Whether it is the inducement change of Unicom**, the rough work of moving** orTelecommunications's perfunctory attitude is worrying. in the monopolyCommunicationsIn the market, the opinions and needs of users are often ignored, resulting in users having nowhere to sue.
However, despite the problems, we should also see theseCarriersInCommunicationsAchievements and efforts in service. For example, the introduction of unmetered traffic** and the provision of fiberBroadbandWait a minute. However, these efforts should not be used as an excuse for regulating the quality of service to users. We expectCarriersIt can pay more attention to the voice and needs of users to provide better services and experiences.
As individuals, we should also be aware of our choices. In the selectionCarriersWhen serving, we should be more alert and rational, and not be deceived by rhetoric. At the same time, we should also take the initiative to protect our own rights and interestsCarriersAsk questions and ask for resolutions. Only then will we be able to promoteCarriersReally pay attention to the needs of users and provide better services.
In short, China Unicom, Mobile,TelecommunicationsThree major operatorsWe should remain vigilant and take the initiative to defend our rights and interests. Only when we work together can we move forwardCommunicationsThe reform and progress of the industry have really benefited users.