I was checking something, and there was a sound of voice coming from far and near. When I looked up, it was Mr. Cheng, the boss of the R&D department, and Mr. He, the boss of the business department, talking and walking through the aisle next to me.
Seeing me look up, Mr. He seemed to remember something, and said to me: Xiao Yang is also here, busy or not, let's come and see something if you are not busy.
Okay, there's no rush at hand. I hurriedly answered, saved the document, got up and followed.
Since they all took the initiative to call me, I definitely can't miss the opportunity to follow the two old university things.
The two bigwigs were chatting and walking in front, and I followed closely behind.
Right here. Mr. He spoke and entered the sample room.
When he stopped, we were presented with several medical aids. Looking at the paint, it should be a competitor of a friendly business.
Mr. He introduced: In an order made last month, the customer replaced the original goods with our goods, and let us dispose of the old goods by the way. I asked the local person in charge to leave a sample of each and send it back, so that we could observe and observe.
It looks like the condition is quite new, why should the customer replace it?Mr. Cheng asked.
This customer ordered a batch of goods from another manufacturer, and there were many problems after they were put out. This manufacturer does not have a customer service department, and user inquiries or complaints are directly approached by him. This escort bed is used a lot at night, from ** o'clock to one or two o'clock, and it is possible to receive consultations or complaints at any time**. Later, the customer could dream of being beaten ** when he slept, and he was scared to wake up every time. Looks like it's been made out of PTSD.
Hearing this, I felt that the manufacturer was too unkind, and on the other hand, I felt that this customer was too resentful, and I couldn't help but raise the corners of my mouth.
was seen by Mr. He, he said: That's it, the customer can actually hold on for a few months, you don't know how uncomfortable it was when I heard the customer complaining there, and I was distressed and wanted to laugh, and I couldn't hold back my laughter.
Let's take a look at the companion bed first. Mr. Cheng pulled the nearest competitor bed out of his head.
I took one of our own pollen cloud companion beds and compared them to each other.
Mr. Cheng looked at me with satisfaction and smiled, the young man is quite eye-catching.
I was a little embarrassed and just laughed.
Mr. Cheng stood there on the competing bed, took the pollen cloud companion bed in my hand, and compared it together.
The competitor bed is about 5 cm taller than our bed, and I don't know if it is 10 cm longer than us when unfolded.
Why should their locks be marked with this side up?What happens if it's reversed?
Mr. He explained: The customer said that if the lock is inserted incorrectly, it can be locked, but the system cannot perceive it and will continue to time. Many users didn't pay attention to this prompt, plugged it inversely, couldn't refund the deposit, and couldn't take it off and re-insert it, so they called ** to complain.
What age is it, and how can such a thing still exist?If this kind of lock appears on our products, I will be scolded to death by the boss. Mr. Cheng joked.
All four of our wheels are universal wheels, no matter how you push or pull, they are all easy.
This competitive bed is two universal wheels and two directional wheels, which can only be pushed back and forth. We tried it, and it was hard to push diagonally, and it would fall hard if you pushed hard.
Mr. Cheng's comment: Who is this smashing people?In order to save this little money and take such a big risk, this friend businessman is standing up.
Mr. Cheng unfolded the competing bed, and I also unfolded the pollen cloud companion bed.
I thought that the competing bed would be longer than our own bed, but it turned out to be a comparison, and it was about the same.
I closed it again and looked at it, and it suddenly dawned on me that the competing bed was a section overhead underneath it, so it looked high. The actual length of the bed is about the same as ours, and if there is no gap in the middle, it may be shorter than ours. When unfolded and placed on the ground, the competitive bed is higher.
Why did they make the bed so high?The advantage of this design is in the best of the bestI asked Mr. Cheng.
It's not that they want to be so high, but they have to do it that high. You look at their bottom support structure, the support rod has to be so long to support the feet at both ends of the bed, the shorter the support rod, the more the foot is closed to the middle, the easier it is for the bed to turn over. Mr. Cheng closed and opened the competing bed as he spoke, showing the working principle of the support rod, which was clear at a glance. Because the support rod is long, it has to be overhead below, and it is very high to stand up.
But the bed is high, the center of gravity is shifted up, and it is easy to turn over, don't believe you try.
With that, I sat down on the side of the bed and leaned forward. Sure enough, the other side of the bed was warped.
Compared with the two beds, the internal sponge of the pollen cloud companion bed is tighter, not easy to collapse and deform, and the resilience is also better. The surface material is PU leather, which is dirt-resistant and easy to care for, and has a certain degree of air permeability.
The surface material of the competing bed is cloth, which is more breathable, but it is easy to get dirty and difficult to take care of.
If you accidentally spill milk tea, instant noodle soup or any other liquid on it, it is easy to seep down and grow bacteria inside. If the temperature is high, it may ferment inside, and the smell is quite pleasant.
Although accompanying in the hospital is about to be done, if there is a stain on the surface of a bed, and I don't know what liquid has seeped down, it is also quite adaptable, so I can't lie down.
We have a few spots on this sample at hand, with a large and a few small visible spots on either side of the hand.
In terms of support, the competitor bed has eight points of contact with the ground, which are four wheels and four feet. The mat is made of ordinary plastic, which is easy to be crushed, and every time it rubs against the ground after it is broken, it is a kind of torture to people's ears.
The contact between the pollen cloud companion bed and the ground is four wheels and four rubber rings on the cylinder, the rubber lasts longer than the plastic, even if the rubber ring is really broken, the sound of the iron pipe rubbing against the ground will not be very harsh.
Mr. Cheng put away the competing bed, did not button it, but released his hand, only to see that one side of the bed slowly opened by itself and fell down. Mr. Cheng stretched out his hand to catch it, adjusted the angle and tried a few more times, and every time one side of the competing bed would open by itself.
I also painted the scoop according to the gourd, and closed the pollen cloud to accompany the bed without buttoning, and the bed was not opened. I adjusted the angle a few more times, and even tried to turn it around slowly, but the bed didn't open after tossing and turning.
Do you know why?Mr. Cheng looked at me with a smile.
Our bed is too tight?I said tentatively.
Mr. He answered: It's not that our bed is too tight, but that the bed of our friends is too loose. What will happen if the user opens the bed and lets it fall to one side and hit someone, or even a child, if the user opens the bed and doesn't pay attentionWhose accountability is to be held accountable?
I thought about it for a while and said: hospitals, manufacturers, investors, no one can run. If one person suffers, three parties are responsible.
That's right, it's also a reflection of the higher safety of our companion beds. Mr. Cheng buckled up the buckle of the competing bed.
Seeing that Mr. Cheng pushed the competing bed back into the pile of objects, I also put the pollen cloud companion bed back to its original position.
Therefore, investment must be around for business, otherwise you will be like this customer, and you will be pitted into a nightmare. Mr. Cheng sighed.
Yes, this customer looked at two for the first time, and felt that both were about the same, so he picked a cheap one. After being cheated, I went through the biggest companies in our industry, compared them one by one, and finally decided on us.
After a pause, Mr. He asked mysteriously: Guess, what this customer cares about the most is **?
I was still thinking about this question, and I heard Mr. Cheng's somewhat affirmative tone: customer service?!
That's right!This is it!The last thing that prompts customers to close the deal is that we have a customer service department.
Hearing this, Mr. Cheng and I couldn't help laughing.
It is precisely because we are confident enough in our own products that we dare to put the customer service alive, and the customers who have suffered once will finally choose us.
After that, Mr. He reminded me: Xiao Yang, you are doing content, and you must have enough understanding of our own products and the products of our friends, and know that our advantages are in the best of the world, so that we can do things better.
Well, okay, Mr. He. I'm also in the right way.
Of course, the brand name and logo of the friend cannot appear. Otherwise, even if what you write is true, it is also an attack on your friends, which is not good.
Okay, Mr. He, I understand what you mean, we can reflect our advantages through comparison, but we can't step on our friends.
Eh, yes, that's what it means. After Mr. Cheng finished speaking, he picked out another object.