n Haidu Quan** reporter Lin Juan
Recently, Ms. Li, a citizen from Jiangsu Province, reported on the smart Haidu platformDuring my trip to Fuzhou, I rented a car on the "Shenzhou Car Rental" platform, and when I set off from Fuzhou to Pingtan City, the ETC equipment brought by the vehicle also incurred ETC service fees when I used it"How can there be an additional service fee for renting a car with etc?”In addition, Ms. Li also found that the "Shenzhou Car Rental" platform also charges vehicle maintenance fees and other feesThis made Ms. Li very puzzled.
Citizens: Small deductions continue to make the car rental experience poor
Ms. Li told reporters that on December 12, she came to Fuzhou from Huai'an City, Jiangsu Province for tourism, and in order to travel conveniently, she rented a car on the "Shenzhou Car Rental" app, and completed the car rental procedures after learning about the relevant costs of renting a car from the staff.
I thought I could start a pleasant journey smoothly, but the continuous deduction text messages made Ms. Li confused. "After arriving in Pingtan, I received several messages on my mobile phone about ETC service fees, vehicle maintenance fees and other deductions, and I was not informed of these deductions before renting a car. Ms. Li said that after she received the text message, she checked the information in the app, and she noticed that the "ETC fee details" showed that in addition to the toll, 2A service fee of 59 yuan, and a vehicle maintenance fee of 20 yuan in the order details page.
A breakdown of the ETC fees shown in the order.
Although the amount deducted is not large, there will be some unexpected deductions in every process of travel, which makes her travel experience a little bad. "I thought that renting a car only needs to pay for car rental and insurance, but I didn't expect to charge a service fee for using an etc. ”
Car Rental: Charges are indicated in the fee breakdown
In this regard, the reporter consulted the customer service of "Shenzhou Car Rental" to understand the situation. According to the customer service, the ETC service fee refers to the use of ETC equipment provided by CAR during the trip, and the total amount of ETC parking fees and ETC tolls will be charged2 as ETC service fees. "This is the service fee generated by our cooperation with ETC, and the service fee plus toll fee will be lower than the ETC** for personal use. ”
CAR CAR" service fee structure.
As for the vehicle maintenance fee, the customer service explained that this fee is the service fee for services such as cleaning the vehicle and filling up the tank in the store, ** depending on the model. These charges are indicated on the fee details page of the order screen. ”
Lawyer: It is unreasonable to charge fees without clearly indicating the fee standard in a conspicuous manner
The reporter inquired and learned that in addition to the "Shenzhou Car Rental" APP, there are also "eHi Car Rental" and other APPs that also need to pay similar fees. So, is it reasonable to charge these fees?The reporter consulted Fujian Haidu Lawyer Public Welfare Group, and Yu Liuying, a lawyer from Fujian Kuanda Law Firm.
Lawyer Yu saidIt is unreasonable for a car rental platform to charge these fees without clearly indicating them in a conspicuous manner. The quantity and quality of services, price or fee, performance period and method, safety precautions and risk warnings, after-sales service, civil liability, etc. are all terms that have a significant interest in consumers, and the car rental platform does not clearly indicate the charging standards in a conspicuous way, fails to fulfill the obligation to inform, and infringes on consumers' right to know and the right to make their own choices. In the absence of explanation, the vehicle is equipped with an ETC device, which shall be regarded as one of the service contents provided by the car rental platform for users, and the high-speed fee shall be settled according to the facts, and the car rental platform shall not charge additional ETC service fees.
Editor: Xiaoyu