News, on December 7, a woman sent ** said that when she took a Juneyao Airlines flight to Osaka, Japan at Shanghai Pudong Airport, the staff let a foreign passenger who was late with her get on the plane, but let her stay at the airport, she thought that the airline was biased in favor of foreign passengers. The woman concerned, Ms. He (pseudonym), told reporters that the luggage she checked went to Osaka first that day, but she herself was stranded at the airport.
At the scene, a woman asked a staff member why he could go in and we couldn't go inThe staff replied because his luggage was not pulled down. The woman questioned the staff in **, is it because the other party is a foreign tourist?**The publisher also wrote: "Actually, the person who checked the luggage was me, but a foreign passenger boarded the plane and stranded me at Pudong Airport." ”
Screenshot of the scene.
On the 8th, the reporter contacted Ms. He, the publisher of **, who said that she had arrived in Osaka on the morning flight on the morning of the 8th, but her travel plans were disrupted and her vacation was one day less. On the 7th, the original boarding gate of the Juneyao Airlines flight she took was the D64 gate of Pudong Airport, which was later changed to the D60 gate, but she did not receive a notice, she went to the toilet once, and the display screen of the D64 gate did not change when she returned, but the staff said that they arranged for people to shout one by one.
Later, when I arrived at the D60 gate, the staff called out a seat number, which was actually mine. Ms. He told reporters, but the staff let a foreign passenger who was also late get on the plane, and finally caused her luggage to go to Osaka first, while she herself was stranded at Pudong Airport.
On the afternoon of the 9th, Juneyao Airlines responded to reporters that on December 7, the company implemented the flight HO1337 Pudong to Osaka, and the passenger itinerary was affected due to staff error during the boarding process. This incident was an incidental fault of service, and there was no favoritism towards foreign travelers. Immediately after the incident, the airline communicated with the passenger to provide compensation such as accommodation and ticket rebooking, and the passenger arrived in Japan on the next day on the company's subsequent flight.