-- Establish a joint public security defense system and accident handling plan to ensure the safety of leaders in an all-round way
The guards are an indispensable part of the guest house, and their reasonable setting can ensure the safety of people's lives and property. However, there are many problems in the management of the guard force: the quality of the guards is not high, the sense of responsibility is not high, the emergency response ability is not high, and the unreasonable setting of posts limits the scope of work. In the face of this series of problems, human resources expert - Huaheng Zhixin put forward a method of refined management.
[Customer evaluation].
There have been two cooperation with Huaheng Zhixin Human Resources Consulting Company, and I am very impressed. In this cooperation, Huaheng Zhixin consultants scientifically sorted out the problems existing in the management of the company's guard team, put forward suggestions for the training, supervision and inspection of the guard team, and established a public security joint defense system with room service personnel as the main body. The plan is highly scientific and operable, and realizes the fine management of the guard force.
In the process of the project, the consulting teachers have made a lot of efforts to promote the development of the project, they have worked hard to do industry research, company situation analysis, and have also organized project interviews, communication and employee human resources training for many times, and many teachers have even worked tirelessly and worked late at night to ensure the quality of the project results. The positive work attitude and professionalism of Huaheng Zhixin consultants deeply moved us. At the same time, the results of their work were far higher than our expectations, and we were very impressed by the meticulous diagnosis, analysis and solution of the problem.
Once again, I would like to express my deep gratitude to all the teachers of Huaheng Zhixin Human Resources Consulting Company
Senior manager of a star-rated hotel.
[Customer industry].Hotels & Resorts.
Service TypeFixed posts and fixed numbers.
[Case Background].
A guest house is subordinate to the general office of the people's government of a certain city, and is the external reception service window and important conference base of a municipal party committee and the city. With excellent ecological environment, perfect facilities and convenient communication, the guest house is an ideal place for leisure, vacation, tourism and conferences.
In order to maintain daily public order and ensure the personal safety and property safety of guests, the guest house has set up a security department, which is responsible for the security functions of the whole house, specifically involving four aspects: internal security, public security, fire prevention, and internal transportation. According to the specific responsibilities, the security department has three departments: the guard class, the monitoring center and the battery car class. Among them, the main division of labor of the guard force is security, standing guard, patrolling, commanding, and firefighting.
[Current Situation Problems and Analysis].
For guest houses, the presence of the guard is very important. A reasonably set up guard team can ensure the safety of the lives and property of the guests to the greatest extent and maintain the normal law and order in the area. At the moment, there are quite a few problems with the guard of the guest house, specifically:
First of all, the management problems of the guard force are mainly embodied in: The quality of the guards is not high, the sense of responsibility is not strong, and if patrol posts are set up, it is difficult to ensure that the guard personnel arrive at the patrol site within the specified time and complete the security task.
Secondly, in addition to the tasks of security, standing, patrolling, and commanding, the guard also has firefighting functions. However, this function is limited by the scope of work of the security guards, and because they cannot enter some of the buildings of the guest house, the fire protection and security work in the building cannot be realized, which poses a safety hazard.
Finally, another weakness of the guard force is that when encountering emergencies or emergencies such as external violence, the emergency response capacity is not high, and the process of dealing with emergencies is not clear and the measures are not effective.
[Suggestions and solutions].
In view of the existing problems of the guard, Huaheng Zhixin put forward suggestions for fine management
1. Increase the training, supervision and inspection of security personnel. Strengthen the supervision of personnel on duty through institutionalized control means and work systems.
Specific patrol routes and frequencies may be stipulated, and a patrol reporting system may be established. Electronic attendance equipment is added at key points in the patrol route, and the patrol personnel arrive at the corresponding points to monitor the patrol personnel. The patrol guard arrives at each patrol area to immediately report the patrol situation, if there is no abnormal patrol situation, the patrol personnel report to the duty squad leader and the monitoring center through the walkie-talkie in a timely mannerIn case of abnormal situation, first report to the shift leader and the monitoring center in time, and ask for instructions or request support from other personnel. The monitoring center makes a record of the patrol report points of each shift. On the one hand, this system of instant reporting can grasp the dynamics of the security personnel in a timely manner and monitor whether they have arrived at the patrol point at the specified timeOn the other hand, keep abreast of the feedback from patrols to ensure that the situation is normal.
In addition, the standardized operation of patrol routes and frequencies is also conducive to clarifying the respective functions of each post and improving work efficiency. Specifically, the development of patrol routes must ensure that all the front and rear areas of the building can be patrolled and inspected, so as to achieve no blind spots in the safety, fire protection and public security of the whole office, and improve the efficiency of security patrols. For example, in the courtyard area: the main patrol points during the day shift (8:00-16:00) patrol every 35 minutes on average, and the main patrol points at night (16:00-8:00) patrol twice every 45 minutes.
The purpose of establishing institutionalized control means and supervision and inspection is mainly to verify the working conditions of security personnel, on the one hand, to ensure that they have performed the task of standing guard or patrolling with quality and quantity, and can arrive at the designated patrol point within the specified timeOn the other hand, timely communication can ensure the smooth flow of information, which is conducive to the overall grasp of the security situation by the shift leader and the monitoring center, and the monitoring center can quickly deploy personnel and provide support in the event of security threats.
2. Formulate plans for handling emergencies, fire safety accidents, public security and external violence accidents during patrols.
It mainly includes the handling of public security and external violence accidents, the basic measures for handling emergency safety incidents, and the processes and methods for handling fire safety accidents. The significance of the emergency handling plan is to provide a more standardized emergency handling process, which is conducive to the learning of security personnel, and at the same time to deal with various emergencies under the guidance of this plan, so as to improve the emergency handling ability and avoid panic in danger.
3. Establish a public security joint defense system with room service personnel as the main body: A rapid response mechanism for public security is composed of security guards and housekeeping attendants and volunteer security officers, forming a grid of public security prevention, and a prevention and control system that combines points, lines and surfaces with the security department's guard housekeeping attendants.
Form a set of overall coordinated command and dispatch mechanism to enable firefighters to receive alarms quickly, make accurate judgments, make correct decisions, command decisively, and deal with them appropriately. At the same time, it is necessary to strengthen intelligence and information work, give full play to the functions of the monitoring center in inspection and management, investigate hidden dangers to public security, resolve contradictions and disputes, grasp information on emergencies ahead of time, and do everything possible to solve unsafe and unstable factors internally and in the bud, so as to prevent the occurrence of major incidents. This design has the dual significance of eliminating safety hazards in the building and reducing labor costs.
[Summary and Reflection].
The big things in the world must be done in detail. The definition of fine management in modern enterprises is "five fine and four fine", that is, the essence (culture, technology, wisdom), the essence (the essence of management, the essence of management, the essence of the management of managers), the quality (quality, brand), proficient (expert managers and employees), precision (various management, production relations link orderly, accurate), as well as subdivision objects, subdivision of functions and positions, refinement and decomposition of each specific work, refinement of the implementation of the management system. The most basic characteristics of fine management are to pay attention to details, process, foundation, specificity, implementation, quality, and effect, pay attention to do everything well, and strive for perfection and the best in every detail.
Fine management is an advanced management culture and management mode. In this case, the improvement plan proposed by Huaheng Zhixin for the guard team of the guest house is mainly based on refined management: subdivision of functions and posts - regular rotation of fixed posts and patrol posts;Refine and decompose the specific work - public security and fire protection adopt different personnel schemes;Refine all aspects of the management system - establish a patrol reporting system, formulate emergency response plans, etc., and fully do fine and detailed, so that the fine management work can give full play to the efficiency and effectiveness.
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