Recently, Mr. Wu bought oneAudi Q7
It's only been open for a few days,The engine failure light jumped out
Mr. Wu: The first time the malfunction occurred, when the mileage was199 km,At that time, I also gave feedback to the sales here.
Journalists: What is the fault?
Mr. WuEngine failure light.
This Audi Q7 was bought by Mr. Wu on November 27.
He said it was around 5 p.m. on Dec. 2.
The engine fault light in the upper right of the dashboard is on
Mr. Wu: On December 7th, December 10th, and December 11th, the same engine failure lights were reported.
Journalists: What effect does that have on this car?
Mr. Wu: I don't have any direct feelings about this.
Journalists: Is it possible to drive normally?
Mr. WuDriving is tragic.
Mr. Wu said that driving safety is taken into account.
The car is nowStopped at home and did not dare to open
He went to the seller.
Zhejiang Aodat Audi 4S store in Shangcheng District, Hangzhou.
The plan given by the manufacturer is:Replace the computer board
Mr. Wu: I've done some research on this computer board myselfIt is the central nervous system of the human beingCommand input to the vehicle engineThis will seriously affect my driving safetyIncluding braking systems like it, steering systems.
Journalists: Did he tell you why it was bright?
Mr. Wu: Didn't give me a clear answer.
Rao Jianbin, Technical Director of Zhejiang Aodatong Automobile Sales: This may be on the power supply, or on the hitch point, or inside the module, because this is all electronically controlled.
Journalists: Then its engine fault light is on, does it mean that the engine is faulty?
Rao Jianbin, Technical Director of Zhejiang Aodatong Automobile SalesIt is because the module is reported in the gearbox, and the function failsAs a result, the engine reported this failure.
Mr. Wu: The engine is faulty and the light is on, and the detection is that the transmission electronics are faulty, which may require them to explain, why is the engine not separate?Why doesn't the gearbox have a separate icon?
Rao Jianbin, Technical Director of Zhejiang Aodatong Automobile SalesIt communicates with each other, the gearbox produces this fault, the engine detects it, and it will come to the alarm.
Director Rao said that after the problem arose.
Mr. Wu did not let them inspect the car.
They can only place background dataFeedback to the manufacturer
The plan to replace the computer board is also given by the manufacturer.
Rao Jianbin, Technical Director of Zhejiang Aodatong Automobile SalesThe manufacturer is a professional technical teacherAnd their data analysis is certainly more accurate than ours.
Journalists: He just judged it based on computer data?
Rao Jianbin, Technical Director of Zhejiang Aodatong Automobile SalesSome data is definitely known only to the manufacturerSurely we won't know that either.
Mr. Wu: I'm telling you very clearly now that I don't accept a change of car, what you can talk to me about is how to get it back, even if it's how many days I've been using itI can make a certain discount, and we can negotiate and discuss this.
Ms. Tang, assistant general manager of Zhejiang Aodatong Automobile Sales: I can't call the shots about thisThis involves used cars, after-sales, and new carsTherefore, the three departments need to be linked. Then I'm going to report this matter to the general manager, and I'll add up the three department directors.
Ms. Tang from the 4S store said.
Will give Mr. Wu an answer as soon as possible.