Since the launch of the second batch of theme education, the Tongguan County Government Affairs Service Center has adhered to the dissatisfaction of the masses as the standard for measuring the effectiveness of the work, continued to optimize the business environment, created a "Tong Xiaoer" service platform, provided efficient and convenient high-quality services for enterprises and the masses, and continuously promoted the theme education to go deeper and achieve practical results. In September this year, the Tongguan County Government Affairs Service Center opened the "Tong Xiaoer" WeChat and Douyin appointment services and complaints and suggestions**, providing online services such as open government affairs, business consultation, assistant agency, appointment service, complaints and suggestions to the masses, and accurately and patiently answering the consultations and questions raised by netizens, saving time for enterprises and allowing the masses to run away less. 
When I arrived at the People's House that day, I met these young people and helped me to accompany me throughout the process, and I was very moved. "Ji Huanran, an old man who lives in the first lane of Tongguan County Academy, accidentally lost his personal social security card and ID card some time ago, resulting in the account being unable to receive a pension normally. After learning of the situation, the government service center took into account the old age's age and inconvenience, and promptly arranged a special person to drive the elderly to the bank to apply for a new social security card, and on December 7, the replacement ID card was sent to the door for the elderly as soon as possible, and the "speed" and "temperature" of government services were conveyed with practical actions. The assistant agency is one of the service contents of "Tong Xiaoer". Luo Zeyu, a girl who works in Tongguan County, is a girl from other places, and some time ago she accidentally lost her ID card, which brought her a lot of unnecessary trouble. By chance, she swiped the platform "Tong Xiaoer" on the Internet, and saw that the relevant matters related to ID card handling were posted on it, so she left a message in the background to inquire about her business handling. In the past two days, she came to the government service center in time according to the message prompts, and quickly reissued her ID card. 
The staff here are very enthusiastic and quickly helped me get my ID card, and I think Tong Xiaoer's service makes it very convenient for us to do things. Luo Zeyu said. The "Tong Xiaoer" information platform closely focuses on the dynamics, latest information, and operation procedures of Tongguan County's government service work, and updates and publishes the content of WeChat and Douyin in a timely manner, realizing that all government affairs in the hall can be checked on Douyin, WeChat can be known, and can be made, providing concise and convenient service guidelines for the masses and enterprises. "'Tong Xiaoer' is indeed convenient, and I hope that our Tongguan County Government Affairs Service Center will publicize it more and let more people know. It is recommended that our staff release more business guide information and use easy-to-understand language to let the masses know more about this platform. Zhou Hui, a citizen of Tongguan County, said. "After getting on this platform, it is very simple and convenient to do anything, and everything is very fast. Yao Caili, a citizen of Tongguan County, said. 
It is understood that since the launch of "Tong Xiaoer", the number of attention has exceeded 2,000 people, and the number of views of the service guide for some high-frequency matters has reached more than 60,000 times, and more than 100 times of various business inquiries have been answered to the masses through **, WeChat and Douyin, which has received good social repercussions and played a significant service function. "Serve enterprises with the role of 'career steward', benefit the people as 'life nanny', and provide 'shopkeeper' services for different businesses. Tang Jungang, Secretary of the Party Branch and Director of the Tongguan County Government Affairs Service Center, said, "In the next step, our center will dig deep into the needs of the masses, deepen the application, continue to innovate and create excellent government services, and continue to promote the reform of 'one network for all' and 'one run at most', and continuously improve the quality of government services through services such as assistant agency and online appointment, and make every effort to create a high-quality government service environment." ”
*: County Rong ** Center).