Dingjiaoone original.
Author |Xiang Yuan, stars, blues, Hanmo, reminiscence.
Edit |Writing.
Since the establishment of the WeChat work group, the work and life of migrant workers can no longer be separated. And the workplace etiquette in the work group has driven a lot of people in the workplace crazy.
Recently, there is a hot search "because I replied to a 'good" resignation in the group", the cause of the incident was that a netizen was busy dealing with work, and when he saw the leader sending a notice, he immediately replied "good", and was accused by the leader of "This reply is very unemotional, and it is generally the elders or leaders who reply like this". The netizen thought that this accusation was unreasonable, superimposed some previous contradictions, and finally decided to resign.
Similar things are not uncommon in the workplace, so we chatted with 5 migrant workers about the "embarrassment" they experienced in the work group.
Through personal experience, they learned that the subordinates' replies to the leader's notice "good" and "ok" are impolite and disrespectful to the leaderIt is better for subordinates not to use the words "hard work", but for the leader to say to their subordinates;"Oh" and "hehe" are not suitable for the work group, and the brainless copying and sticky reply represents a perfunctory work attitude, and directly questioning the leader in the work group is a taboo in the workplace.
Although they do not fully agree with these "unspoken rules", they all believe that when to reply and how to phrase in the work group is a science, and if you are not careful, it may become a reason to be criticized, excluded or even fired.
What kind of reply is more in line with workplace etiquette?Worker summary: the most basic is to reply "good", "understand" and "received", in order not to make mistakes, it is best to wait and see when replying to the message of the work group and then follow the large army to reply, the better reply is to indicate that after receiving the implementation plan and the time point when the thing is completed.
Whether you want to be in the workplace or not, workplace etiquette is also a homework that needs to be done by workers. The following story may be able to give more people a reference.
Zheng Le|28 years old, Internet industry, Beijing
I didn't get out of probation at my first job because I didn't respond properly in the work group.
I had just entered the workplace from school, and I hated it from the bottom of my heart when I was notified every once in a while in the work groupThe leaders didn't let everyone reply, but there were always colleagues who took the lead in replying "received", followed by a big push of copy-pasted "received".
The most exaggerated thing is that the boss always likes to post his work experience or meet customers to the group on the weekend, and someone will take the lead in returning "hard work", followed by a series of copy and paste "hard work", which destroys the mood of the weekend.
In fact, the first company I joined was not large, but I didn't expect this kind of "follow the trend to reply" atmosphere is very strong, and I can't be a maverick and not reply, so I have to be forced to follow the trend every time. Although it doesn't directly affect my work, it makes me feel like a marionette and I feel uncomfortable.
I began to comfort myself, "Isn't it just copy-paste, it's just a matter of a second". Slowly, I stopped being introverted and almost completely adapted to this mechanical, brainless response.
Unexpectedly, a bug appeared.
Once, the boss sent a new task to the customer in the group, and there was a temporary meeting, it was lunch time, and I was about to go out to meet the customer in a hurry, for fear that I would forget it later, and I didn't read the message carefully, so I reflexively replied "received".
When I went downstairs to take the online ride-hailing service, I saw my colleagues replying "received" in the group, so I followed back "received". Because I was afraid of motion sickness, after replying, I buckled up my phone and closed my eyes for a while.
When I arrived at the café where I made an appointment with the customer, the customer called ** and said that it would be late, I took out the computer to work, and there was WeChat hanging on the computer.
After talking to the customer, I looked at my phone again, and my colleague told me in a private messageA notification, I replied three times "received".
At that time, I was in the middle of the probationary period, and my direct supervisor told me that I could not stay. I asked why, and she said that she recognized my ability to work, but it was difficult for the boss to change the perspective of employees. We both thought that my "three times in a row" was just a "Madaha" mistake, but the boss's interpretation was that "the work attitude was too perfunctory".
This setback in the workplace also made me think about it, and even replying to group messages in the workplace should be energetic.
I'm still working for an internet company, but the atmosphere is much more relaxed. I generally have three ways to reply in the work group, "received", "good" and "good", and the obedience is from low to high.
I replied "Received" to mean I knew, but not necessarily to;Replying "Okay" indicates that because you are the superior, I choose to obey and things will be done, and I will not be very positive about how far I will advance;When I reply "yes", that's what I mean by approving of doing this and will do it.
Fortunately, my current company has not yet asked me to reply with an "oh" situation, and if it happens one day, it means that I am looking for my next home.
Of course, in the workplace, there is no one-size-fits-all way to respond, because every company and every leader has different preferences. I suggest that new to a company,Especially for group messages, don't reply rashly, observe and imitate first, and you won't make a mistake by following the big army.
If it is a private chat with the leader, you can't just reply "received" and "good", you must grasp this link that shows work planning and work attitude, and handle it well, so that the leader can feel that you are very reliable. My experience is,When replying, it is important to indicate that you have received it, but also to concisely state the implementation plan and give a point in time for completion. If it is difficult to complete this work, it should also be disclosed at this time, but it is also necessary to show that you have a positive attitude to solve the problem, which is also a good preparation for the future work if you need leadership assistance.
Small Fish|Post-00s e-commerce industry in Guangdong
At that time, the leader was explaining the task and sent a folder, and I immediately replied "ok", and then she sent me a text"You can't reply to the leader with OK, you have to reply with 'received' or 'okay', which will be better. ”
She also explained to me"OK" generally means to know or approve, so that it would seem impolite to reply to the leader. She reminded that maybe I just graduated and don't know much about these work etiquette, but after that, I should pay attention to these small details, especially some Xi "called general cultural companies".
This is the first time I have encountered this problem since I was new to my career. I was stunned at first, surprised why replying "ok" is equivalent to no emotional intelligence, but immediately sent two emojis covering my face, replying to the leader "Okay, okay". After communicating with the leader, I never used "ok" again.
My leader is old-fashioned and takes these workplace etiquette very seriously, and many of her practices are difficult for me to understand.
Once, after finishing work, I slipped away from work, she told me that I would tell her about it the next time I got off work, and she also asked the old employee if the work assigned to me was not saturated, otherwise why did he leave work so early (without overtime).。Of course, she didn't target me, I have a colleague who leaves work on time every day, and she asks the other party, why do you always leave on time?
The scale of our company is not small, with more than 200 employees, most of whom are young people, so the colleague atmosphere is not bad. In the work group, the interaction between leaders and subordinates is also okay, so I feel that the workplace etiquette in this area is more based on the Xi of a leader than the overall culture of the company.
Later, the company's business was adjusted, and I was assigned to work under another leader, and the new leader didn't care about these workplace words, like I replied "ok", "received", "1", she didn't care, but this leader belongs to the "critical type".
For example, every day I would say that I was not good here and not good there, but I won awards for my work, and other leaders asked other colleagues to Xi learn from me, but I just couldn't get her praise, but was criticized for "I can do better".
As a result, for a while, I felt that my work ability was very poor, and I was so anxious that I lost sleep.
Later, after communicating with some friends, I slowly walked out, and I reflected that maybe I have a soft personality, and when I encounter this kind of thing, many colleagues will resist, but I can't do it, so I was pointed out by the leader in all aspects.
Now I've seen it and found a way of working that works better for me. For example, all kinds of messages in the work group, I can reply if I want to, and ignore it if I don't want to reply, so I don't have to talk in the work group;When I encounter a task issued by the leader, I directly reply to the received;The leader first depends on whether he can do the additional tasks assigned by himself, and if he can do it, he will accept it, and if he can't do it, he will directly say that he can't do it, but at present, there are not too many cases in the latter situation.
I hope that the work group is an efficient and free space, and it is everyone's freedom to respond to how employees reply, and the results of replying to the words "ok, 1, received, okay" are all the same, which means that everyone knows the taskThere is no need for internal friction in the work.
Fang Ming|28 years old Beijing marketing company
A few years ago, I moved to a certain company, and at first I was very uncomfortable with the atmosphere.
Because I am the only newcomer in the department, and my leader himself is a very cautious person, he will be more demanding on me, and he will repeatedly tell me how to reply in the work group.
The most impressive time was when I said "X is always hard" in a work docking group, and the leader immediately called me into the office and taught"Hard work" is not something I can say, it is said from top to bottom, not from bottom to top。In fact, when I think about it carefully, there are three points of truth, but my previous work unit was very open-minded, and I couldn't think of this layer for a while.
Something similar to "being taught to be a man" is that when a leader speaks in the group, I have to keep the same sentence pattern with the first person who responds, forming a "like reply to build a building";There are leaders in the group who have delegated tasks, and I can't simply reply "okay", but I have to reply strictly in the format of "received + executed work content + delivery time".
Another time, I made an appointment with the leader for a meeting at 10 a.m., and I was stuck at 9:56 a.m., but he arrived at 9:50. As soon as I entered the door, he immediately criticized me, thinking that I could not be later than him, and asked him to wait for me. Even if I wasn't late, it seemed to him to be disrespectful.
If how to respond to work messages and how to deal with people and things are workplace etiquette that can be practiced XiXi, then office relationships are more difficult to manage. I later found out that most of the people in the department have their own backgrounds, and there is also competition between leaders, I not only have to be careful when I speak, but also have to be careful in what I do.
Later, I had my own small team of several people to do some marketing and advertising work, and with my previous experience, I would not ask everyone to reply online. For me,The work group has only one purpose - I convey the requirements, and the other party receives them clearly and gets things done。Because I never felt like a superior, I wasn't anyone's boss, and I was an equal relationship with everyone, so I didn't expect that.
Later, I also met a new Xi student who replied 1 in the group to say that he had received it, and I felt that young people are now more resistant to group chats, and they don't care much about the so-called "sense of dignity and inferiority".
According to my observation, in essence, growth can mask all problems, and when the company is doing well, the boss doesn't really care about these things that much. But after the growth slowed or stagnated, the problems began to be exposed, and the discipline became an outlet for the boss to "lose his temper", and I often heard such stories in the past two years.
Behind the rules for the work group is a manifestation of power, and it is an order that Confucian civilization pays attention to. For me, the more efficient way to work in the workplace now is results-oriented, I care more about the quality of the finished product they deliver, or whether they really get what I mean, and I don't want the atmosphere of the work group to be active, as long as everyone is responsible for themselves, the team is not too bad.
Li Qing|33 years old, Shanxi, financial practitioner
When I first started working, I didn't realize that speaking in the work group needs to be thoughtful, to show respect and politeness to the leader, and to reply to messages is to say what comes to mind.
Once, our big leader notified the work in the work group, and I replied "yes", and my direct leader saw it and looked for me privately, he saidYou reply 'good' and feel like you are the leader, which will make the leader uncomfortable, and the next reply will be received or understood".
Our leaders' requirements for workplace etiquette extend from the work group to the office. I was also reprimanded once because the company was bidding, and I was preparing the bidding materials, which was particularly urgent. But the leader happened to come to our office, and I was busy writing materials at my desk and did not respond positively to the leader.
After a while, the leader reprimanded meSaid I didn't respect him because I didn't get up when he came in, and I didn't stop what I was doing to listen to him. What he means is that we should be like in the TV series, the leader should stand up when he comes in, and don't do anything else when the leader speaks, but listen carefully.
In my opinion, we see each other every day, and we are too busy with work, so how can we have time to engage in such flashy things. I got into an argument with him, and I had already decided not to work in this company anyway.
Later, when I resigned, I had already made a written report in advance, but the leader never gave me approval, and said that I could not leave without approval. I quarreled with him again and went directly to the company's leader to sign. He's going to beOn the morning of leaving, I had just completed the resignation procedures, and at noon he kicked me out of the company's work group. Later, my colleague told me privately that this leader was very vindictive and scolded me many times after I left.
Now, we basically can't completely separate work and life. I think it's ideal to separate the work group from the social tools of life, and unless there are special circumstances, work things are communicated during working hours. Although I don't agree with the overly bureaucratic and hierarchical workplace etiquette, I have summarized some precautions over the years.
For example, in the work group, you should always pay attention to your performance, politeness and respect should be reflected, but not too humble. After I was criticized myself, I tried not to be the first to reply to the message in the work group, and usually after everyone recovered, I followed the reply. When replying to messages in a work group, the words used are generally "good", "received", "understood", and "okay".
And in the work group, many things are inconvenient to say too explicitly, I usually reply briefly first, and then chat privately or call ** to explain,If you have any questions, you can communicate privately, and do not question the leader in the group. Also, try not to send messages sentence by sentence in the work group, and it is best to make the requirements concise and complete in a paragraphDon't use words such as "good", "hehe", "oh", "um", etc., which may make people feel a little cold or have a negative attitude.
Xiaobai|23 years old, Jiangxi, Internet industry
I joined a small company two months ago, and my colleagues are all good, but the two leaders are always doing things.
One day the Minister of Personnel suddenly announced in the work group:From the next day, all the staff had to climb the stairs to get to and from work, and found that they needed to do 50 push-ups once to take the elevator, 100 twice, and so on.
Our company is on the fourth floor, and the explanation given in the group is: "In order to concentrate and gather energy, encourage everyone's fighting spirit". The Minister of Personnel also reminded that you should not be late because you climb the stairs, there are no special circumstances.
It was already evening, and I started in the group directly, because I was afraid that if I didn't say it in time, I would really have to climb the stairs when I went to work tomorrow. I posted a long 180-word message in the group criticizing this ruleI think the elevator was invented for convenience, and there is no need to engage in this kind of obedience test. At the same time, I said that I would insist on commuting to and from work and taking the elevator.
This provision is very bizarreAfter that, I thought, if it's a big deal, I'll fire me, then I'll find a company that is more suitable for me.
After my message was sent, after a while, some colleagues in the group supported me, and everyone manually "+1", saying that they didn't want to climb the stairs. At almost ten o'clock in the evening, the Minister of Personnel, Aite, said that the month-long climbing plan would be carried out normally tomorrow.
The Minister of Personnel only carries out the instructions of the leadership. The next day, I and a few colleagues who didn't want to climb the stairs went to the director of operations to show our attitude. The two sides had a tug, and the director of operations threatened us to transfer if we didn't climb the building. I directly left one sentence: "I will not take the initiative to resign, and I will not take the initiative to transfer".。Because the transfer requires the consent of both parties, this is a legal requirement.
This incident made me remembered by the director of operations, who later became the general manager of the company, the nominal second-in-command. Through his own connections, he found someone to take my post, but this person's work ability was not up to standard, and he didn't succeed in replacing me, and then left by himself.
My direct supervisor was still more protective of me, and he also expressed his opposition in the group during the elevator incident, but he also left within two days.
My probationary period was two months, and I stayed like this for more than a month, and one day the company's big leaders were smoking in the office, and the smell of smoke was very strong. I was already very busy at work, but during that time the flu was severe, and I was not feeling well, so I ran over and closed the door of the big leader's office.
The big leader was very angry and talked to meIt is rude to say that I close the door without saying a word, and it is rude for me to say that I smoke without closing the doorAll I can do is close the door next time I say "the smell of smoke is too big, I'll close the door".
Maybe these two leaders have never seen an employee like me before, I am the sand in their eyes, and they firmly disagree with me becoming a regular and want to dismiss me. In the end, they dismissed me on the grounds that I had "failed to meet the company's employment requirements".
The company does not intend to compensate me, and I did not sign any assessment documents when I joined the company, which in my opinion is illegal dismissal. Now I am applying for mediation, and if the mediation is unsuccessful, I will arbitrate and get back the compensation that belongs to me.
I am a post-00s, and this time I am really an honest person to rectify the workplace. Maybe for many people, a job is really hard to come by, and when I encounter the strange rules of the company, I can't ask everyone to be like me, but I will definitely fight for it.
Title image and accompanying image in the article** on Unsplash. At the request of the interviewee, Zheng Le, Xiaoyu, Fang Ming, Li Qing, and Xiaobai are pseudonyms in the article.