In recent years, Shanmen Town has attached great importance to the work of first letters and initial visits, especially since the physical operation of the comprehensive management center, relying on the efficient and convenient contradiction and dispute resolution platform of "central whistle department reporting", and in accordance with the "one-stop solution" handling process, it has effectively reduced the probability of repeated visits and skipping visits, and the satisfaction of the masses has been continuously improved.
Implement the responsibility of the first office, and pay close attention to the first letter and first visit. Continuously standardize the process of initial letters and initial visits, in accordance with the principle of "who receives, who implements", warmly receives every visitor, provides policy consulting services on the spot that need policy answers, and uses policies and reasonable methods to "dissipate" the visitors;Implement the system of accepting and diverting letter-or-visit matters, inquire in detail about each visitor, classify and register them, and handle them on the spot if they can be completed on the spot, and if they cannot be completed on the spot, they will be handled in a diversion after research and judgment according to the workflow of "whistle-blowing at the center and reporting to the department", and strive to meet the work requirements of allowing the masses to "visit at most once", so as to resolve letter-or-visit matters at the beginning and solve them in the bud.
Integrate multiple resources to create a comprehensive platform. Comprehensively implement the substantive operation of the comprehensive management center, integrate resources to innovate grassroots social governance, and realize the transformation from "management" to "service" and from "independence" to "coordination" through integration and linkage. Through multiple channels such as grid staff investigation and mass feedback, the demands of the masses are gathered, and the working model of "one-window acceptance, one-stop service, and package solution" is adopted to solve the problems of comprehensive management work alone for many years, the channels for the masses to express their demands are not smooth, the legal rights protection channel is blocked, and the conflict mediation is running around.
Strengthen investigation and mediation, and effectively resolve contradictions. Strengthen the mechanism for diversified mediation and resolution of contradictions and disputes, persist in grasping early, small, and early signs, and have village-level organizations intervene in mediation in a timely manner for general disputesFor difficult, complex, major contradictions and disputes, and letter-or-visit matters, through the mediation mode of "central whistle-blowing department reporting", cooperate with multiple departments to jointly mediate and resolve them, and implement the responsibilities of leading cadres at the town and section level one by one for key disputes, clarify the time limit and requirements for handling, and ensure that the problems are resolved on time. Up to now, a total of 45 conflicts and disputes have been successfully mediated and resolved, and 13 petition matters have been resolved, and the goal of "no small matter out of the village, no major matter out of the town, and no conflict handed over" has been initially achieved.
Strengthen the stable control of personnel and prevent contradictions. Conduct regular return visits to major contradictions and disputes that have been resolved, as well as letter-or-visit matters, to keep abreast of the ideological status, production, and living conditions of both parties, to promptly contact those who have ideological extremities, and to designate a special person to conduct ideological guidanceImplement the "three-color" stability control management for key letter-writers and visitors, set up a stability control responsibility ledger on a case-by-case basis, strictly implement measures for monitoring and stabilizing control, do everything possible to keep an eye on the dead, and keep abreast of the dynamics of letter-writers and visitors in a timely mannerFor patients with mental disorders, door-to-door visits are conducted to understand their recent living conditions and mental state, and to ensure that the problem has been solved.