My name is Li Yang, I am 30 years old and I am a heating maintenance worker.
Recently, with the arrival of the heating season in the north, my work has also entered a peak period. Most of the problems reported by users are related to the heating not being hot. Whenever the customer service sent me a ticket, I quickly rushed to the scene to solve the problem. Cold weather makes people cherish warmth, so even if you are busy at work, it is a matter of course.
In this industry, facing user complaints and accusations has become commonplace. However, I have long been Xi to this kind of psychological pressure. As a practitioner in the service industry, it is essential to be patient and smile at all times, especially when the user is angry or dissatisfied. Luckily, I have a kind face and an optimistic mindset. Every time a user complains, I listen patiently and answer their concerns one by one. At the same time, with my superb skills, I can quickly locate the problem, so everyone is quite satisfied with my service.
However, fate sometimes changes unpredictably in the ordinary work. One day, I met a special female user. She is different from others, and her deep eyes reveal determination and wisdom. In my communication with her, I gradually found that she is extremely strict in her requirements for technology and service, but her criticism is always constructive. Slowly, I began to appreciate this special woman.
The contact with her made me think about work and life in a new way. Her demands pushed me to keep improving my skills, and her praise made me even more motivated. In my interactions with her, I have come to understand that even in seemingly mundane work, it is possible to find unexpected opportunities and changes. This special woman became a turning point in my life and injected new vitality and meaning into my life.
On that day, as usual, I went to fix the heating in the user's house, and it was already past 6 p.m., the last one I went to. I can leave work after repairing this one, so when I'm on the road, I'm not so nervous.
According to the address of the ticket, I came to the user's home as promised, knocked on the door for a long time, and no one opened it. I double-checked the house number and address, and yes, this is it.
Just when I was about to call the user, the door was opened, and a woman with her hair tied and a panicked look appeared in front of me.
I'm sorry, master, I was just taking care of the child, and I didn't have time to open the door, I'm really sorry. The woman said, holding the young child in one hand, and motioned for me to come into the house.
I followed her into the living room, and she pointed to a radiator that was noticeably not hot. I hurriedly started to check and soon found the problem, the blockage was common, resulting in poor heating.
The problem was not complicated, I skillfully disassembled the valve and cleaned the filter. This process is common, but it makes users anxious every time, and I solved the problem with patience and technology, which is one of the reasons why I have a good reputation.
While I was dealing with the problem, Zhang Yu rushed out of the bedroom and begged me to take her and the child to the hospital. Her child had a fever, and I hurriedly agreed. Although I came to fix the heating, it was one of my responsibilities to help others. I hurriedly told her: "Don't worry, I'll take you over now, although I'm driving a bus, but it's okay, I'll explain it to the unit when I go back." ”
After saying that, I immediately took the woman and the child downstairs, and when I was on the way, I kept reassuring her, telling her not to worry, there are a lot of people who have caught a cold recently, and the child must be fine.
Twenty minutes later, we arrived at the hospital, and my mission was complete and I was able to leave. However, seeing her as a woman holding the baby seemed to be very difficult, so I decided to accompany them into the hospital.
After entering the hospital, there was a crowd of people, and when they lined up to get the number, they had already lined up to more than 200. Despite this, we can only be patient, after all, most of the people who come to see the doctor are families with children, and no one is an exception.
Finding a place to sit in the crowd, I asked the lady and her child to sit down and take a break. Next, I went to a nearby pharmacy and bought some fever-reducing patches to physically cool down.
Maybe we were in too much of a hurry before, and the child was sweating because of the fever. However, it was this sweat that caused his body temperature to drop quite a bit, and I measured it, and it had dropped to 37°3. The lady breathed a sigh of relief and said to me gratefully, "Thank you so much today, Master Li, if it weren't for you, I really wouldn't be able to handle it by myself, and I would really trouble you!" ”
I smiled and responded, "Oh, it's okay, I understand, I'm just doing a small favor." "During the long wait, we had to keep chatting to pass the time. Through chatting, I learned that her name is Zhang Yu, the director of our county finance bureau, 43 years old this year, currently divorced, and alone with children.
Zhang Yu said that although life is a little hard, compared to the torture brought to her by marriage, she feels that her current life is quite good. She told me something about her ex-husband and made me feel some sympathy for her.
It wasn't until around 9:30 p.m. that we finally got our turn to see a doctor. Since the child's condition had improved and his body temperature was normal, the doctor prescribed some cold medicine and let us go home.
Zhang Yu is very grateful for accompanying her until now, and is very embarrassed to invite me to dinner. However, considering that the child was still sick, we had to postpone it. She left my ** and said that she would definitely invite me next time.
After sending Zhang Yu and the child home, I left the hospital. The day was so exhausting that I was hoping to leave work early, but I didn't expect to be busy until so late.
After this incident passed, I did not lose contact with Zhang Yu. I thought she might have forgotten about me a long time ago, but I never expected that a week later, Zhang Yu would really call me ** and directly invite me to dinner to thank me for helping her that day.
Since it was her kindness, I was embarrassed to refuse. And, I'm looking forward to seeing her again. On that day, I dressed up and wore a tracksuit, and my hair was neat and neat. The whole person looks fresh and clean, giving people a handsome feeling.
Sure enough, when Zhang Yu saw me, she said that her eyes lit up when she saw me, and she also mentioned the scene when they met last time. And I was wearing work clothes, my face was dark, and I looked like a very old person. Actually, I'm a spirit guy, and the way I dressed this time made me look sparkling in the crowd.
I feel a little embarrassed to be praised by Zhang Yu like this, because if I want to say who shines, it is of course Zhang Yu that day. She wore a neat khaki trench coat, with long boots, big wavy curls, and delicate makeup, looking like a model walking on the runway, very dazzling.
When I first met her, I was a little embarrassed, but fortunately, Zhang Yu took the initiative to joke and broke the awkward atmosphere. After we ordered the meal, I asked Zhang Yu, "Is the child's illness cured?" It's completely okay now, right? ”
Zhang Yu replied with a smile: "The child is completely fine, and my mother also came a few days ago and said that she would help me take care of the child, so I am free today." Thank you a lot has already been said, but today I want to thank you. By the way, Master Zhao, I have prepared a small gift for you to express my heart, you must accept it. ”
As she spoke, she handed me a beautiful bag. I was really flattered because I never thought she would buy me a gift. Actually, I just accompanied her to the hospital, and I didn't do anything special, and she really didn't need to be so polite.
We pushed each other for a while, and finally I accepted the gift, otherwise Zhang Yu might have been angry. However, Zhang Yu told me that it would be a little more mysterious to let me go home and open the gift again.
When I got home, I immediately opened the present. Inside turned out to be a pair of gloves with cotton and a bottle of hand cream. When I was about to send a message to Zhang Yu to thank me, I found that she had already sent me a message.
Master Zhao, when I was repairing the heating that day, I saw that you had chilblains on your hands, presumably you work every day, your hands are the most tired, and they are also the places that need the most protection. That's why I've got you covered with these gloves and hand cream, so remember to use them every day! "
In just a few words, my heart warms. At this moment, the seeds of love slowly sprouted in my heart.
After that, I sent messages to Zhang Yu from time to time to share the little things that happened in my life. Every time, my humor can make Zhang Yu laugh.
Soon after, I expressed my heart to her. I remember that day, the wind was very strong, and Zhang Yu wrapped himself tightly like a little rabbit.
Even though she made me wait for a long time, she finally nodded shyly.
I stretched out my arms, hugged her forward, and whispered to her: "Zhang Yu, from now on, in the winter, with me, you will never feel cold again!" ”